At a Glance
- Tasks: Support customers with their travel money needs and build lasting relationships.
- Company: Join Travelex, a leading foreign exchange provider with a vibrant team culture.
- Benefits: Earn £13.50 per hour, enjoy 25 days holiday, and access employee discounts.
- Other info: Flexible shifts available in a dynamic call centre environment.
- Why this job: Be a travel money ambassador and help customers start their journeys right.
- Qualifications: Strong communication skills and a knack for numbers are essential.
The predicted salary is between 13.5 - 13.5 £ per hour.
Job Type: Zero hours
Hours per week: Casual
Salary: £13.50 per hour
Working Patterns: We support our business 24 hours per day, seven days a week, so there are various shifts available. We work on a fixed shift rotation.
Benefits:
- 25 days plus bank holidays
- Employee discount platform with Everyday Rewards by Bravo at hundreds of shops & online stores
- Employee Assistance Program
- Cycle to Work Scheme
- Life & Dental Insurance, Critical Illness Cover
As an integral part of the Travelex Customer Service Team, you will be placed at the heart of a bustling call centre, supporting our customers, both personal and business with their Foreign Exchange options, and ensuring that their travel experience starts off in the best way possible. We want to ensure that we are there to support our customer by being adaptable to their requirements and delivering on our promise to fulfil their travel money needs!
What will you be doing?
- Nurturing and forming relationships with customers through inbound calls to gain a better understanding of their travel and currency requirements, then tailoring their experience based on their needs.
- Supporting both our Customers and Branches with resolving their queries regarding Travel Money orders.
- Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services.
- Ensuring GDPR and financial regulation standards are adhered with every call whilst delivering on business objectives and metrics such as compliance, customer satisfaction and call handling.
- Delivering on key performance goals both procedural, operational and customer focused.
What do I need to have?
- Numerically and technically proficient: You'll need to have a firm grasp of numbers as you'll be handling large amounts of cash and coveting vast amounts of currency regularly daily. You'll also need to have a firm understanding of Microsoft Office products such as Outlook, Excel, and Word.
- Great Communicator: You'll find talking with people and building relationships comes naturally to you. You'll not only be a great talker, but a good listener who is understanding of people and their needs.
- Desire to succeed: You'll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.
What does the interview process look like?
- Step 1 - Our team of hiring managers will review your application and get in touch with you if they think your experience fits the brief and conduct an initial screening call.
- Step 2 - You'll be invited to a face-to-face interview at our Peterborough Head Office to meet with our Call Centre Manager. Here we'll give you more insight into Travelex and the role whilst finding out a bit more about you.
- Step 3 - If successful we'll reach out and offer the opportunity to join Travelex as our newest employee. If you're unsuccessful, we'll still reach out to you to provide detailed feedback.
About Travelex: We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers' access to international money, however and whenever.
Your journey starts here, so take the first step to become part of the Travelex Team by clicking apply! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Customer Service Specialist employer: Travelex Limited
Travelex Limited is an excellent employer, offering a supportive work culture where you can thrive as a part-time Travel Money Advisor in the vibrant location of Stratford-upon-Avon. With flexible shifts, health insurance options, and a pension plan, we prioritise your well-being while providing opportunities for career growth in a dynamic environment focused on delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Travelex Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Travelex Limited and let us see your personality shine through!
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Travelex Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Travelex Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Travelex Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Travelex Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Travelex Limited will surely appreciate.
