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- Tasks: Lead a dynamic team to deliver exceptional customer service in foreign exchange.
- Company: Join Travelex, a market leader in foreign exchange with a strong brand presence.
- Benefits: Enjoy flexible hours, competitive salary, and a comprehensive benefits package.
- Why this job: Make a real impact by mentoring your team and enhancing customer experiences.
- Qualifications: Passion for leadership, great communication skills, and a commitment to excellent service.
- Other info: Opportunities for career growth and a supportive onboarding process.
The predicted salary is between 22620 - 25200 £ per year.
Bureau Manager page is loaded## Bureau Managerlocations: GBR – Tesco – Belfast Knocknagoney Roadtime type: Full timeposted on: Posted Todayjob requisition id: JR49019**Bureau Manager – Tesco Travel Money – Belfast** **Knocknagoney Road** **Location:** Knocknagoney Road**Hours:** 37.5**Salary:** £ 28,275 per annum**Contract:** Permanent**A job where you can grow, lead, and make a real difference**At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Bureau Manager, you’ll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.Whether you’re looking to build your skills, take on new challenges, or grow your career we would love to hear from you.**What we’re looking for*** Passionate people leader who leads from the front, bringing out the best the team.* Great communicator with an eye for detail, leaving no stone unturned.* Experience in driving and delivering revenue, performance and excellence every day.* Strong retail-based background with a passion for great customer service and displaying a positive can do attitude.**What you’ll be doing*** Leading, supporting and championing your team to deliver excellence every day.* Working towards KPI’s and delivering on targets.* Reviewing the data to drive performance and continuous improvement and celebrating success together.* Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.* Working in a fast-paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy.* Putting your training into action and offering expert advice on our products and services.* Following company processes and paying attention to the detail to ensure everything stays on track.**What’s in it for you*** **Optional benefits available** – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.* **Wellbeing support**: Programmes to help with physical, mental, and financial wellness.* **Bravo Benefits**: Discounts across retail, travel, and lifestyle.* **Flexible shifts**: We get it – life isn’t one size fits all. That’s why we offer a variety of flexible shift patterns to suit different lifestyles. In return, we simply ask for a bit of flexibility from you, too. Plus, during busy seasons, voluntary overtime is often available if you’d like to boost your hours (and your pay).* **25 days holiday + bank holidays (pro-rata)*** **Monthly bonus**: Earn extra when you hit your targets* **Pension plan**: With Scottish Widows* **Career development**: Access to training, learning pathways, and internal opportunities to grow**What happens next****Application review** – Our Talent Acquisition team or Area Manager will take a look at your application **Online interview** – You’ll meet one of our team, learn more about the role, and complete a short currency conversion exercise **Bureau visit** – Meet the Area Manager, see the bureau in action, and ask any questions you have. This is a great chance to see how the Bureaus operate, and your **Offer** – If it’s a good fit, we’ll offer you the role and begin our pre-employment checks. These include Criminal Conviction, Credit, and Sanctions checks, in line with our compliance requirements**About Travelex**We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. At Tesco Travel Money, we bring that expertise to local communities across the UK.We’re proud to be an inclusive employer. Whoever you are, wherever you’re from, you’ll be welcomed here. If you’re ready to take the next step in your career, click **Apply** and start your journey with us.#NI #J-18808-Ljbffr
Bureau Manager employer: Travelex Limited
Contact Detail:
Travelex Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bureau Manager
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Travelex. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your leadership skills and customer service experience, as these are key for the Bureau Manager role.
✨Tip Number 3
Be ready to showcase your numbers game! Since you'll be handling foreign exchange transactions, brush up on your numerical skills. You might face a small test during the interview, so being prepared will give you an edge.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Bureau Manager position.
We think you need these skills to ace Bureau Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Bureau Manager role. Highlight your leadership skills and customer service experience, as these are key for us at Travelex. Use specific examples that showcase how you've successfully managed teams or improved customer experiences.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for leading teams and delivering great customer service. Let us know why you want to join Travelex and how you can contribute to our mission of simplifying access to international money.
Showcase Your Communication Skills: As a Bureau Manager, communication is crucial. In your application, demonstrate your ability to engage with customers and team members alike. Use clear and concise language, and don’t shy away from showing your personality – we love a bit of character!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Travelex and what we stand for!
How to prepare for a job interview at Travelex Limited
✨Know Your Numbers
Since you'll be handling foreign exchange transactions, brush up on your numerical skills. Practice basic calculations and accuracy tests to ensure you're comfortable with the financial aspects of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated others or improved customer service, as this will resonate well with the interviewers.
✨Understand Customer Service Excellence
Familiarise yourself with what great customer service looks like. Be ready to discuss how you would handle difficult customer interactions and ensure a positive experience for every client.
✨Engage and Ask Questions
During the interview, don't hesitate to ask questions about the team dynamics and company culture. This shows your interest in the role and helps you gauge if it's the right fit for you.
