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- Tasks: Lead a team to deliver excellent customer service and support travel money needs.
- Company: Join Asda Travel Money, a trusted name in foreign exchange.
- Benefits: Competitive salary, flexible shifts, bonuses, and career development opportunities.
- Why this job: Make a real difference while growing your leadership skills in a dynamic environment.
- Qualifications: Passionate about customer service with strong retail experience.
- Other info: Inclusive workplace with a focus on wellbeing and personal growth.
The predicted salary is between 29055 - 34866 £ per year.
Location: Blackburn
Hours: 37.5 per week
Salary: £29,055 per annum
Contract: Permanent, Full Time
A job where you can grow, lead, and make a real difference.
At Asda Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Bureau Manager, you’ll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time. Whether you’re looking to build your skills, take on new challenges, or grow your career we would love to hear from you.
What we’re looking for:
- Passionate people leader who leads from the front, bringing out the best in the team.
- Great communicator with an eye for detail, leaving no stone unturned.
- Experience in driving and delivering revenue, performance and excellence every day.
- Strong retail-based background with a passion for great customer service and displaying a positive can-do attitude.
What you’ll be doing:
- Leading, supporting and championing your team to deliver excellence every day.
- Working towards KPI’s and delivering on targets.
- Reviewing the data to drive performance and continuous improvement and celebrating success together.
- Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.
- Working in a fast-paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy.
- Putting your training into action and offering expert advice on our products and services.
- Following company processes and paying attention to the detail to ensure everything stays on track.
What’s in it for you:
- Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
- Wellbeing support: Programmes to help with physical, mental, and financial wellness.
- Bravo Benefits: Discounts across retail, travel, and lifestyle.
- Flexible shifts: We offer a variety of flexible shift patterns to suit different lifestyles.
- 25 days holiday + bank holidays (pro-rata).
- Monthly bonus: Earn extra when you hit your targets.
- Pension plan: With Scottish Widows.
- Career development: Access to training, learning pathways, and internal opportunities to grow.
What happens next:
- Application review – Our Talent Acquisition team or Area Manager will take a look at your application.
- Online interview – You’ll meet one of our team, learn more about the role, and complete a short currency conversion exercise.
- Bureau visit – Meet the Area Manager, see the bureau in action, and ask any questions you have.
- Offer – If it’s a good fit, we’ll offer you the role and begin our pre-employment checks.
We’re proud to be an inclusive employer. Whoever you are, wherever you’re from, you’ll be welcomed here. If you’re ready to take the next step in your career, click Apply and start your journey with us.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Retail Team Leader in Blackburn employer: Travelex Limited
Contact Detail:
Travelex Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Leader in Blackburn
✨Tip Number 1
Get to know the company! Research Asda Travel Money and Travelex, so you can chat about their values and services during your interview. This shows you’re genuinely interested and ready to lead a team that delivers fantastic customer service.
✨Tip Number 2
Practice your communication skills! As a Retail Team Leader, you’ll need to inspire your team and connect with customers. Try role-playing common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Show off your leadership style! Think of examples from your past experiences where you’ve led a team or improved performance. Be ready to share these stories in your interview to demonstrate how you can bring out the best in your future team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Retail Team Leader in Blackburn
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for leading a team shine through. We want to see how you bring out the best in others and your commitment to delivering fantastic customer service.
Be Detail-Oriented: Make sure to highlight your attention to detail in your application. Mention any experiences where you’ve successfully met compliance metrics or driven performance improvements, as this is key for us.
Communicate Clearly: Use clear and concise language in your application. We’re looking for great communicators, so make sure your writing reflects that. Don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Travelex Limited
✨Know Your Numbers
As a Retail Team Leader, you'll need to drive performance and meet KPIs. Brush up on relevant metrics and be ready to discuss how you've achieved targets in the past. This shows you understand the business side of retail and can lead your team effectively.
✨Showcase Your Leadership Style
Prepare examples of how you've led teams in previous roles. Highlight your ability to motivate and support your team while delivering excellent customer service. This will demonstrate that you can bring out the best in others, which is crucial for this role.
✨Master the Customer Service Angle
Since customer service is at the heart of this position, think of specific instances where you've gone above and beyond for customers. Be ready to share these stories during the interview to illustrate your passion for providing fantastic service.
✨Ask Insightful Questions
Prepare thoughtful questions about the bureau's operations, team dynamics, and compliance metrics. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
