At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive performance.
- Company: Join Travelex at Edinburgh Airport, a leader in foreign exchange.
- Benefits: Enjoy flexible shifts, 25 days holiday, and a monthly bonus for hitting targets.
- Other info: Access to wellness programmes and career development opportunities.
- Why this job: Make a real difference while growing your career in a fast-paced environment.
- Qualifications: Passion for leadership, great communication skills, and retail experience required.
The predicted salary is between 30030 - 30030 € per year.
Location: Edinburgh Airport
Hours: 37.5 per week shift work between 4am and 10pm Monday to Sunday
Salary: £30,030.00 per annum, pro rata
Contract: Perm Full time
A job where you can grow, lead, and make a real difference. At Edinburgh Airport, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Team Leader, you’ll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.
What we’re looking for:
- Passionate people leader who leads from the front, bringing out the best in the team.
- Great communicator with an eye for detail, leaving no stone unturned.
- Experience in driving and delivering revenue, performance and excellence every day.
- Strong retail-based background with a passion for great customer service and displaying a positive can-do attitude.
What you’ll be doing:
- Leading, supporting and championing your team to deliver excellence every day.
- Working towards KPI’s and delivering on targets.
- Reviewing the data to drive performance and continuous improvement and celebrating success together.
- Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.
- Working in a fast-paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy.
- Putting your training into action and offering expert advice on our products and services.
- Following company processes and paying attention to the detail to ensure everything stays on track.
What’s in it for you:
- Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
- Wellbeing support: Programmes to help with physical, mental, and financial wellness.
- Bravo Benefits: Discounts across retail, travel, and lifestyle.
- Flexible shifts: We offer a variety of flexible shift patterns to suit different lifestyles.
- 25 days holiday + bank holidays (pro-rata)
- Monthly bonus: Earn extra when you hit your targets
- Pension plan: With Scottish Widows
- Career development: Access to training, learning pathways, and internal opportunities to grow.
What happens next:
- Application review – Our Talent Acquisition team or Area Manager will take a look at your application.
- Online interview – You’ll meet one of our team, learn more about the role, and complete a short currency conversion exercise.
- Bureau visit – Meet the Area Manager, see the bureau in action, and ask any questions you have.
- Offer – If it’s a good fit, we’ll offer you the role and begin our pre-employment checks.
About Travelex:
We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. We bring that expertise to local communities across the UK.
Ready to apply? We’re proud to be an inclusive employer. Whoever you are, wherever you’re from, you’ll be welcomed here. If you’re ready to take the next step in your career, click Apply and start your journey with us.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Retail Team Leader employer: Travelex Foreign Coin Services
At Travelex, located in the vibrant setting of Edinburgh Airport, we offer a dynamic work environment where you can lead a passionate team and make a significant impact on customer experiences. With a strong focus on employee wellbeing, flexible shift patterns, and ample opportunities for career development, we empower our staff to grow and thrive while enjoying competitive benefits and a supportive culture. Join us to be part of a trusted brand that values diversity and inclusivity, ensuring every team member feels welcomed and valued.
Contact Detail:
Travelex Foreign Coin Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Team Leader
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Travelex and Edinburgh Airport. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it aligns with the role.
✨Tip Number 3
Show your passion! When you're in the interview, let your enthusiasm for customer service and team leadership shine through. Share specific examples of how you've led teams or improved customer experiences in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Team Leader
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for leading a team shine through. We want to see how you bring out the best in others and your commitment to delivering fantastic customer service.
Be Detail-Oriented:Make sure to highlight your attention to detail in your application. Mention any experience you have with compliance metrics or performance reviews, as this is key to ensuring our Bureaux operate smoothly.
Tailor Your Experience:Don’t just list your previous jobs; connect your retail experience to the role of Team Leader. We’re looking for someone who can drive performance and revenue, so share specific examples of how you've done this before.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Travelex Foreign Coin Services
✨Know Your Stuff
Before the interview, make sure you understand the role of a Retail Team Leader inside out. Familiarise yourself with the key responsibilities, like leading a team and delivering excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams and driving performance. Think of specific examples where you've motivated your team or improved service delivery. This will demonstrate your ability to lead from the front, which is crucial for this role.
✨Brush Up on Compliance Knowledge
Since compliance is a big part of the job, it’s essential to know the basics. Research what compliance metrics might be relevant to the role and be ready to discuss how you would ensure your team meets these standards. This shows you’re detail-oriented and serious about maintaining high operational standards.
✨Prepare Questions
Interviews are a two-way street, so come armed with questions! Ask about the team dynamics, the challenges they face, or how success is measured. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
