At a Glance
- Tasks: Welcome customers and provide expert travel money advice while achieving sales targets.
- Company: Join Travelex at Edinburgh Airport, a leader in foreign exchange.
- Benefits: Earn £13.50 per hour, enjoy flexible shifts, and receive monthly bonuses.
- Other info: Access to career development, wellbeing support, and discounts across various services.
- Why this job: Make a real impact by helping customers start their journeys with confidence.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 28000 - 35000 € per year.
Location: Edinburgh
Hours: 24 per week Shift work working between 4am and 10pm Monday to Sunday
Pay: £13.50 per hour + monthly bonus
Contract: Permanent, Part Time
A job where you can grow, connect, and make a real impact at Edinburgh Airport in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Travel Service Partner, you’ll be part of a friendly team in one of our Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.
What the job involves:
- Welcoming customers, building relationships and delivering fantastic customer service
- Understanding what matters most to each customer and helping them with their travel money needs
- Putting your training into action and offering expert advice on our products and services, converting interest into sales
- Consistently work towards achieving and exceeding team sales targets
- Working in a fast-paced environment processing foreign exchange transactions and online orders accurately so our customers leave happy
- Working together as a team driving performance, delivering excellence and celebrating success together
- Following company processes and paying attention to the detail to ensure everything stays on track
What we’re looking for:
- A great communicator who has a passion for great customer service
- Someone who actively listens to understand our customer needs and create a fantastic customer experience
- A positive, can-do attitude where no challenge is too big and a desire to make a difference each day
- A real team player who’s ready to learn, grow and develop as part of our amazing team
What’s in it for you:
- Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates
- Wellbeing support: Programmes to help with physical, mental, and financial wellness
- Bravo Benefits: Discounts across retail, travel, and lifestyle
- Flexible shifts: We offer a variety of flexible shift patterns to suit different lifestyles
- 25 days holiday + bank holidays (pro-rata)
- Monthly bonus: Earn extra when you hit your targets
- Pension plan: With Scottish Widows
- Career development: Access to training, learning pathways, and internal opportunities to grow
What happens next:
- Application review – Our team will take a look and get in touch if your experience matches what we’re looking for
- Online interview – You’ll meet one of our team, learn more about the role, and complete a short currency conversion exercise
- Bureau visit – Meet the Bureau Manager, see the bureau in action, and ask any questions you have
- Offer – If it’s a good fit, we’ll offer you the role and begin our pre-employment checks
About Travelex:
We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply.
Ready to apply? We’re proud to be an inclusive employer. Whoever you are, wherever you’re from, you’ll be welcomed here. If you’re ready to take the next step in your career, click Apply and start your journey with us.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Retail Sales Assistant employer: Travelex Foreign Coin Services
At Travelex, we are committed to fostering a supportive and dynamic work environment at Edinburgh Airport, where our Retail Sales Assistants can thrive. With flexible shift patterns, comprehensive wellbeing support, and numerous opportunities for career development, we empower our employees to grow both personally and professionally while delivering exceptional customer service. Join our friendly team and enjoy the benefits of a rewarding role that makes a real impact on our customers' journeys.
Contact Detail:
Travelex Foreign Coin Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Travelex and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky customer situations. Role-playing with a friend can help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Be prepared to showcase your teamwork! Since this role is all about working together, have some examples ready that highlight how you've successfully collaborated with others in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining the team at Edinburgh Airport!
We think you need these skills to ace Retail Sales Assistant
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any experience you have in customer service. We want to see how you've made a difference for customers in the past, so share specific examples that showcase your skills!
Be Yourself:We love authenticity! Let your personality shine through in your application. Don’t be afraid to show us your positive attitude and passion for helping others—this is what we’re looking for in a Travel Service Partner.
Tailor Your Application:Take a moment to read the job description carefully and tailor your application accordingly. Mention how your skills and experiences align with what we’re looking for, especially around teamwork and achieving sales targets.
Apply Through Our Website:Ready to take the plunge? We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get started on reviewing your application!
How to prepare for a job interview at Travelex Foreign Coin Services
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Think about times you've gone above and beyond for a customer. Be ready to share specific examples that highlight your ability to listen actively and create fantastic experiences.
✨Familiarise Yourself with Currency Exchange
Since you'll be dealing with travel money needs, it’s a good idea to understand the basics of currency exchange. Research common foreign currencies and any recent trends. This knowledge will show your enthusiasm for the role and help you answer questions confidently.
✨Show Off Your Team Spirit
This role is all about teamwork, so be prepared to discuss how you’ve collaborated with others in the past. Think of examples where you contributed to team success or helped a colleague out. Highlighting your team player attitude will resonate well with the interviewers.
✨Prepare for Practical Exercises
Expect a practical exercise during the interview, like a currency conversion task. Practice some basic calculations beforehand to feel more comfortable. This will not only help you perform better but also demonstrate your readiness to jump into the role.
