At a Glance
- Tasks: Welcome customers and provide expert travel money advice while achieving sales targets.
- Company: Join Travelex at Birmingham Airport, a leader in foreign exchange.
- Benefits: Earn £13/hour, enjoy flexible shifts, bonuses, and access to wellness programmes.
- Other info: Be part of a supportive team and celebrate success together.
- Why this job: Kickstart your career in a dynamic environment with growth opportunities.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 27360 - 31200 £ per year.
Location: Birmingham
Hours: 37.5 per week
Pay: £13.00 per hour + monthly bonus
Contract: Permanent, Full Time
A job where you can grow, connect, and make a real impact. At Birmingham Airport in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Travel Service Partner, you'll be part of a friendly team in one of our Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time. Whether you're looking to build your skills, take on new challenges, or grow your career, this role offers a great place to start.
What the job involves:
- Welcoming customers, building relationships and delivering fantastic customer service.
- Understanding what matters most to each customer and helping them with their travel money needs.
- Putting your training into action and offering expert advice on our products and services, converting interest into sales.
- Consistently work towards achieving and exceeding team sales targets.
- Working in a fast-paced environment processing foreign exchange transactions and online orders accurately so our customers leave happy.
- Working together as a team driving performance, delivering excellence and celebrating success together.
- Following company processes and paying attention to the detail to ensure everything stays on track.
What we're looking for:
- A great communicator who has a passion for great customer service.
- Someone who actively listens to understand our customer needs and create a fantastic customer experience.
- A positive, can-do attitude where no challenge is too big and a desire to make a difference each day.
- A real team player who's ready to learn, grow and develop as part of our amazing team.
What's in it for you:
- Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
- Wellbeing support: Programmes to help with physical, mental, and financial wellness.
- Bravo Benefits: Discounts across retail, travel, and lifestyle.
- Flexible shifts: We offer a variety of flexible shift patterns to suit different lifestyles.
- 25 days holiday + bank holidays (pro-rata).
- Monthly bonus: Earn extra when you hit your targets.
- Pension plan: With Scottish Widows.
- Career development: Access to training, learning pathways, and internal opportunities to grow.
What happens next:
- Application review – Our team will take a look and get in touch if your experience matches what we're looking for.
- Online interview – You'll meet one of our team, learn more about the role, and complete a short currency conversion exercise.
- Bureau visit – Meet the Bureau Manager, see the bureau in action, and ask any questions you have.
- Offer – If it's a good fit, we'll offer you the role and begin our pre-employment checks, including Criminal Conviction, Credit, and Sanctions checks, in line with our compliance requirements.
About Travelex:
We're a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we've helped millions of people access international money—quickly, safely, and simply. At Birmingham Airport, we bring that expertise to local communities across the UK.
Ready to apply? We're proud to be an inclusive employer. Whoever you are, wherever you're from, you'll be welcomed here. If you're ready to take the next step in your career, click Apply and start your journey with us.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Retail Sales Assistant in Birmingham employer: Travelex Foreign Coin Services
As a Travel Service Partner at Birmingham Airport, you will join a supportive and dynamic team dedicated to delivering exceptional customer service in a fast-paced environment. The company prioritises employee well-being with comprehensive benefits, including private medical insurance and flexible shift patterns, while also fostering career growth through training and development opportunities. With a strong emphasis on teamwork and celebrating success, this role offers a rewarding experience for those looking to thrive in the retail sector.
Contact Details:
Travelex Foreign Coin Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Travelex and Birmingham Airport. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle different customer needs. Role-playing with a friend can help you feel more confident when it comes to showcasing your skills.
✨Tip Number 3
Be ready to show your enthusiasm! When you meet the team, let your passion for customer service shine through. A positive attitude can make a huge difference in how you're perceived.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and can help you stand out from other candidates.
We think you need these skills to ace Retail Sales Assistant in Birmingham
Some tips for your application 🫡
Show Your Customer Service Skills:When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you've made a difference for customers in the past, so share those stories!
Be Yourself:Let your personality shine through in your application! We’re looking for someone with a positive attitude and a can-do spirit, so don’t be afraid to show us who you are and why you’d be a great fit for our team.
Tailor Your Application:Take a moment to read through the job description and tailor your application accordingly. Mention specific skills or experiences that match what we’re looking for, especially around teamwork and sales targets.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Travelex Foreign Coin Services
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Think about how you can demonstrate your ability to actively listen and understand customer needs, as this role is all about delivering fantastic service.
✨Familiarise Yourself with Travel Money Products
Take some time to research the types of travel money products offered by Travelex. Being able to discuss these in your interview will show that you're proactive and genuinely interested in the role.
✨Prepare for Role-Play Scenarios
Since the interview includes a currency conversion exercise, practice some common scenarios you might face. This will help you feel more confident and ready to showcase your skills under pressure.
✨Show Your Team Spirit
This position values teamwork, so be prepared to share examples of how you've worked well in a team before. Highlight your positive attitude and willingness to learn, as these traits are essential for success in this role.
