At a Glance
- Tasks: Welcome customers and provide expert advice on travel money products.
- Company: Join a friendly team at Birmingham Airport with a focus on customer service.
- Benefits: Enjoy competitive pay, flexible shifts, and great discounts on travel and lifestyle.
- Other info: Opportunities for career growth and a supportive, inclusive work environment.
- Why this job: Make a difference in customers' travel experiences while developing your skills.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 13.5 - 13.5 £ per hour.
Travel Service Partner – Birmingham Airport
Location: Birmingham Hours: 37.5 per week (shift work, 4am–10pm, Monday to Sunday) Pay: £13.50 per hour + monthly bonus Contract: Permanent, Full Time
As a Travel Service Partner, you will be part of a friendly team in one of our Bureaux, supporting customers with their travel money needs and delivering excellent service.
This role offers opportunities for skill development and career progression.
Responsibilities
- Welcome customers, build relationships, and deliver outstanding customer service.
- Understand customer needs and provide expert advice on travel money products and services.
- Convert interest into sales and consistently work toward exceeding team sales targets.
- Process foreign exchange transactions and online orders accurately in a fast‑paced environment.
- Collaborate with the team to drive performance, deliver excellence, and celebrate success together.
- Follow company processes and pay attention to detail to maintain high standards.
Qualifications
- Excellent communicator with a passion for customer service.
- Strong listening skills and the ability to understand and respond to customer needs.
- Positive, can‑do attitude with a willingness to take on challenges and contribute to the team.
- Team player ready to learn, grow and develop within the organisation.
Benefits
- Optional benefits including Private Medical, Dental, and Critical Illness Insurance.
- Well‑being support programmes for physical, mental, and financial wellness.
- Discounts across retail, travel, and lifestyle.
- Flexible shift patterns with optional overtime during busy seasons.
- 25 days holiday + bank holidays (pro‑rata).
- Monthly bonus for meeting targets.
- Pension plan with Scottish Widows.
- Career development with training, learning pathways, and internal opportunities.
- Equal Opportunity Employer
We are an inclusive employer and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Retail Sales Assistant in Bickenhill employer: Travelex Foreign Coin Services
As a Travel Service Partner at Birmingham Airport, you will join a supportive and dynamic team dedicated to delivering exceptional customer service in a fast-paced environment. The company prioritises employee well-being with comprehensive benefits, including private medical insurance and flexible shift patterns, while also fostering career growth through training and development opportunities. With a strong emphasis on teamwork and celebrating success, this role offers a rewarding experience for those looking to thrive in the retail sector.
Contact Details:
Travelex Foreign Coin Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant in Bickenhill
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Travelex Foreign Coin Services, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Travelex Foreign Coin Services!
We think you need these skills to ace Retail Sales Assistant in Bickenhill
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Travelex Foreign Coin Services, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Travelex Foreign Coin Services and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Travelex Foreign Coin Services that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Travelex Foreign Coin Services
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
