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For Companies At a Glance
- Tasks: Help customers with travel money needs and process foreign exchange transactions.
- Company: Join Travelex, a leading foreign exchange provider with over 45 years of experience.
- Benefits: Enjoy flexible shifts, competitive pay, and monthly bonuses.
- Why this job: Be a travel money ambassador and make a real impact on customers' journeys.
- Qualifications: Numerical skills and good communication are key; training provided for IT systems.
- Other info: Diverse and inclusive workplace; equal opportunity employer.
Overview
Tesco Travel Money Advisor – Tesco St Rollox, Glasgow – Part Time
Job Type: Permanent • Hours per week: 16 • Salary: £13 per hour + Monthly Bonus
Working Patterns: Flexible shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.
What you will be doing
- Nurture and form relationships with customers to understand their travel and currency requirements, then tailor their experience based on destination.
- Establish yourself as a travel money ambassador and trusted advisor, providing support and advice on Travelex products and services.
- Engage with customers to process all foreign exchange transactions accurately and efficiently.
- Deliver on key performance goals that are procedural, operational, and customer-focused.
- Utilise a keen eye for detail to process daily online FX requests and deliveries.
- Implement best practice legal and regulatory standards and adhere to Travelexpliance procedures.
What we’re looking for
- Numerically proficient – comfortable handling large amounts of cash and currency.
- IT proficient – comfortable using computers and in-house till and ordering systems. Full training will be provided; a basic understanding helps on day one.
- Great communicator – able to talk with people and build relationships; good listener who understands others’ needs.
- Desire to succeed – motivated to make a difference and care about the impact you have on customers and colleagues.
Interview process
- Step 1 – Talent Acquisition Partners or Bureau Managers review applications and conduct an initial screening call.
- Step 2 – Online interview with a Talent Acquisition Partner to provide more insight into Travelex and the role; a numerical and accuracy test may be included.
- Step 3 – Bureau visit to meet the Bureau Manager and view the working environment; discuss day-to-day responsibilities.
- Step 4 – If successful, an offer to join Travelex; if unsuccessful, detailed feedback will be provided.
Onboarding may require completing reference checks. A dedicated team supports you through this process.
About Travelex
We are a market-leading specialist provider of foreign exchange. Founded in 1976, with over 45 years of experience, we have built a network of foreign exchange stores and a strong brand in international money. Our mission is to simplify customers’ access to international money, whenever and however they need it.
Exciting? We think so. Your journey starts here—take the first step to join the Travelex Team by applying. We are an equal opportunity employer and value diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job ID JR47582
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Tesco Travel Money Advisor employer: Travelex Foreign Coin Services Limited
Contact Detail:
Travelex Foreign Coin Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Travel Money Advisor
✨Tip Number 1
Familiarise yourself with the latest foreign exchange rates and trends. Being knowledgeable about currency fluctuations will not only impress during your interview but also help you engage more effectively with customers.
✨Tip Number 2
Practice your numerical skills by working on cash handling exercises. Since you'll be dealing with large amounts of cash, being confident in your ability to process transactions accurately is crucial.
✨Tip Number 3
Brush up on your IT skills, especially with point-of-sale systems. Familiarity with technology will make your onboarding smoother and show that you're proactive about adapting to the role.
✨Tip Number 4
Prepare for the online interview by practising common customer service scenarios. Think about how you would handle different customer needs and how to build rapport quickly, as this is key to being a successful Travel Money Advisor.
We think you need these skills to ace Tesco Travel Money Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Tesco Travel Money Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Emphasise your numerical proficiency, IT skills, and communication abilities in your CV and cover letter. Provide specific examples of how you've successfully handled cash transactions or built relationships with customers in previous roles.
Craft a Strong Cover Letter: Write a personalised cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for Travelex and how you can contribute to their mission of simplifying access to international money.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Travelex Foreign Coin Services Limited
✨Know Your Numbers
As a Travel Money Advisor, you'll be handling cash and currency regularly. Brush up on your numerical skills and be prepared to demonstrate your comfort with calculations during the interview.
✨Showcase Your Communication Skills
This role requires building relationships with customers. Practice articulating your thoughts clearly and listen actively during the interview to show you understand others' needs.
✨Familiarise Yourself with Travelex Products
Research Travelex's services and products before the interview. Being knowledgeable about what they offer will help you tailor your responses and show your enthusiasm for the role.
✨Demonstrate Your Desire to Succeed
Express your motivation to make a difference in the role. Share examples from your past experiences where you've gone above and beyond to achieve goals or help customers.
