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For Companies At a Glance
- Tasks: Lead a team to provide top-notch customer service in foreign exchange.
- Company: Join Travelex, a leading name in foreign exchange since 1976.
- Benefits: Enjoy flexible hours, a supportive team, and opportunities for growth.
- Other info: Part-time role with a vibrant work environment in Tesco.
- Why this job: Make a real impact while helping customers with their travel money needs.
- Qualifications: Passion for leadership, excellent communication skills, and a drive for success.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Bureau Manager – Tesco Bedworth | Part Time | 30 hours per week | Permanent
As an integral part of Tesco Travel Money, you will be placed on-site in one of our bustling bureaus situated within a Tesco retail store. Thousands of customers will visit daily, seeking guidance on foreign exchange. We aspire to be the preferred provider of foreign exchange and to deliver detailed, concise advice with an exceptional customer experience.
Responsibilities
- Manage a team of Travel Service Partners, ensuring each member delivers the best possible customer experience to every customer who transacts with Tesco Travel Money.
- Nurture and mentor the team to maintain high levels of customer service and enable Travel Service Partners to perform to the best of their ability with the best training available.
- Focus on and review customer feedback and service levels, enabling the team to implement processes and solutions that improve outputs and achieve objectives.
- Engage with customers to process all foreign exchange transactions accurately and efficiently.
- Deliver on key performance goals—procedural, operational and customer-focused.
- Utilise attention to detail to process daily online FX requests and deliveries.
- Implement and drive best legal practice and regulatory standards while adhering to Travelexpliance procedures to ensure compliance and efficiency.
What you need to have
- A passion for leading — you’ll galvanise and lead dynamic and diverse teams to deliver targets and business objectives, putting in place effective processes and procedures to achieve goals.
- Great communicator and motivator — you’ll be comfortable talking with people and building relationships, and you’ll listen as well as talk to understand needs.
- Excellent customer service — you know what good service looks like and strive to deliver exemplary service in every interaction.
- Desire to succeed — you will have drive and vision to make a difference and care about the impact you have on others.
Interview process
- Step 1 — Talent Acquisition Partners or Area Managers review your application and contact you for an initial screening call.
- Step 2 — Online interview with a Talent Acquisition Partner, with a brief numerical/accuracy test related to handling money.
- Step 3 — Bureau visit to meet the Area Manager, see the working environment, and discuss day-to-day responsibilities.
- Step 4 — If successful, an offer to join Travelex; if unsuccessful, you will receive detailed feedback. Onboarding includes a reference check in line with company standards.
About Travelex
We are a market-leading specialist provider of foreign exchange. Founded in 1976, we have built a network of stores and a strong brand in international money. Our mission is to simplify access to international money, however and whenever.
We are an equal opportunity employer and value diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job ID JR48083
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Tesco Travel Bureau Manager employer: Travelex Foreign Coin Services Limited
Contact Detail:
Travelex Foreign Coin Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Travel Bureau Manager
✨Tip Number 1
Familiarise yourself with the foreign exchange market and current trends. Being knowledgeable about currency rates and exchange processes will not only impress during interviews but also show your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your leadership style and how you motivate teams. Think of specific examples where you've successfully led a team or improved customer service, as this aligns closely with the responsibilities of the Bureau Manager.
✨Tip Number 3
Practice your communication skills, especially in handling customer queries. Role-playing different customer scenarios can help you articulate your approach to providing excellent service, which is crucial for this position.
✨Tip Number 4
Research Travelex's values and mission. Understanding their commitment to customer service and compliance will allow you to tailor your responses in interviews, demonstrating that you're a good cultural fit for the company.
We think you need these skills to ace Tesco Travel Bureau Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Bureau Manager position at Tesco. Understand the responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and team management. Use specific examples that demonstrate your ability to lead a team and deliver excellent customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for leading teams and providing exceptional customer service. Mention how your previous experiences align with the responsibilities of the Bureau Manager role.
Prepare for the Interview Process: Familiarise yourself with the interview steps outlined by Travelex. Be ready to discuss your leadership style and provide examples of how you've successfully managed teams and improved customer service in the past.
How to prepare for a job interview at Travelex Foreign Coin Services Limited
✨Show Your Leadership Skills
As a Bureau Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you nurtured their skills and improved customer service.
✨Understand Customer Service Excellence
Familiarise yourself with what exemplary customer service looks like, especially in a retail environment. Be ready to discuss how you would ensure that every customer interaction is positive and meets high standards.
✨Prepare for Numerical Tests
Since there will be a numerical/accuracy test during the online interview, brush up on your basic maths skills. Practice handling money-related calculations to ensure you're confident and accurate.
✨Research Travelex and Tesco
Gain a solid understanding of both Travelex and Tesco's values, mission, and services. This knowledge will help you align your answers with their goals and show that you're genuinely interested in the role.