At a Glance
- Tasks: Lead a team to provide top-notch customer service in foreign exchange.
- Company: Join Travelex, a leading name in foreign exchange since 1976.
- Benefits: Enjoy flexible hours, a supportive team, and opportunities for growth.
- Other info: Part-time role with a vibrant work environment in Tesco.
- Why this job: Make a real impact while helping customers with their travel money needs.
- Qualifications: Passion for leadership, excellent communication skills, and a drive for success.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Bureau Manager - Tesco Bedworth | Part Time | 30 hours per week | Permanent
As an integral part of Tesco Travel Money, you will be placed on-site in one of our bustling bureaus situated within a Tesco retail store. Thousands of customers will visit daily, seeking guidance on foreign exchange. We aspire to be the preferred provider of foreign exchange and to deliver detailed, concise advice with an exceptional customer experience.
Responsibilities
- Manage a team of Travel Service Partners, ensuring each member delivers the best possible customer experience to every customer who transacts with Tesco Travel Money.
- Nurture and mentor the team to maintain high levels of customer service and enable Travel Service Partners to perform to the best of their ability with the best training available.
- Focus on and review customer feedback and service levels, enabling the team to implement processes and solutions that improve outputs and achieve objectives.
- Engage with customers to process all foreign exchange transactions accurately and efficiently.
- Deliver on key performance goals—procedural, operational and customer-focused.
- Utilise attention to detail to process daily online FX requests and deliveries.
- Implement and drive best legal practice and regulatory standards while adhering to Travelexpliance procedures to ensure compliance and efficiency.
What you need to have
- A passion for leading — you’ll galvanise and lead dynamic and diverse teams to deliver targets and business objectives, putting in place effective processes and procedures to achieve goals.
- Great communicator and motivator — you’ll be comfortable talking with people and building relationships, and you’ll listen as well as talk to understand needs.
- Excellent customer service — you know what good service looks like and strive to deliver exemplary service in every interaction.
- Desire to succeed — you will have drive and vision to make a difference and care about the impact you have on others.
Interview process
- Step 1 — Talent Acquisition Partners or Area Managers review your application and contact you for an initial screening call.
- Step 2 — Online interview with a Talent Acquisition Partner, with a brief numerical/accuracy test related to handling money.
- Step 3 — Bureau visit to meet the Area Manager, see the working environment, and discuss day-to-day responsibilities.
- Step 4 — If successful, an offer to join Travelex; if unsuccessful, you will receive detailed feedback. Onboarding includes a reference check in line with company standards.
About Travelex
We are a market-leading specialist provider of foreign exchange. Founded in 1976, we have built a network of stores and a strong brand in international money. Our mission is to simplify access to international money, however and whenever.
We are an equal opportunity employer and value diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job ID JR48083
Tesco Travel Bureau Manager in Bedworth employer: Travelex Foreign Coin Services Limited
At Travelex, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and customer service excellence are at the forefront. As a Bureau Manager in our Bedworth location, you will benefit from comprehensive training and development opportunities, empowering you to lead a dynamic team while making a meaningful impact on customer experiences. Join us to be part of a diverse and inclusive environment that values your contributions and supports your career growth.
Contact Details:
Travelex Foreign Coin Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Travel Bureau Manager in Bedworth
✨Get in on Local Events
In the travel and tourism industry, local events are golden opportunities to meet potential employers. Attend tourism fairs, travel expos, and local meetups where you can connect with companies looking for part-time help. Bring a smile and business cards—you never know who you'll chat with!
✨Hit Up Travel Agencies
Don't just apply online—walk into local travel agencies or tourism offices! You can showcase your enthusiasm in person and make a memorable first impression. Bring your CV and chat about your passion for travel; you’ll stand out more than a standard applicant.
✨Join Travel & Tourism Communities
Dive into online communities related to travel and tourism. Platforms like Facebook Groups, Reddit, and Meetup are great for finding part-time gigs and mentorship. Plus, connecting with folks in the industry can lead to insider info about job openings that aren't publicly advertised.
✨Keep an Eye on Seasonal Hiring Trends
Many travel companies ramp up hiring during peak tourist seasons. Be proactive and start applying a month or two ahead of busy periods, like summer or holidays. Also, keep an eye on Travelex Foreign Coin Services Limited for updates on part-time roles—they often look for passionate individuals to join their team during these high-demand times.
We think you need these skills to ace Tesco Travel Bureau Manager in Bedworth
Some tips for your application 🫡
Show Off Your Travel Experience:In the travel and tourism industry, your personal travel experiences can really set you apart. In your CV, highlight any destinations you've visited, special skills you've learned abroad, or even unique cultural experiences that can show your passion for travel. This not only adds a personal touch but also demonstrates your enthusiasm for the role at Travelex Foreign Coin Services Limited.
Tailor Your Cover Letter to the Role:Since this is a part-time role, let us know how it fits into your plans. In your cover letter, explain why you're looking for part-time work at Travelex Foreign Coin Services Limited and what you hope to gain from the experience. It's also a good idea to mention any relevant customer service experience, as that's super important in this field!
Highlight Local Knowledge:Working in travel and tourism often means guiding clients through their experiences, so demonstrating your knowledge of local attractions or hidden gems is key. If you've got any local certifications or have worked with tourism boards, make sure to include those details in your CV.
Keep It Flexible:Since part-time roles often come with varied hours, in your application, be sure to mention your availability. Employers at Travelex Foreign Coin Services Limited will appreciate knowing when you can work. A little flexibility can go a long way in this industry!
How to prepare for a job interview at Travelex Foreign Coin Services Limited
✨Know Your Destinations
For a role in travel-tourism, it’s essential to have a good grasp of popular destinations and trends. Brush up on travel hotspots, local customs, and emerging travel preferences—this will show that you aren't just passionate but also informed.
✨Customer Scenarios Practice
Expect to handle customer-centred questions, as part-time roles often involve direct interaction with clients. Think about common travel queries or issues and practice your responses. How would you handle a booking change or a complaint? Let’s show them you can think on your feet!
✨Flexible Schedule Enthusiasm
Since this is a part-time gig, it’s likely they’ll want someone who’s adaptable with their hours. Be honest about your availability, and maybe even show off your eagerness to take on different shifts or tasks—a big plus in the dynamic travel industry!
✨Portfolios of Experiences
While portfolios aren't as common in tourism, if you’ve previously organised trips, internships, or even participated in travel blogging or vlogging, bring that along. Share any interesting itineraries or recommendations you’ve created—they add a personal touch and showcase your enthusiasm.
