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For Companies At a Glance
- Tasks: Engage with customers via calls, assisting with their travel money needs.
- Company: Join Travelex, a leading foreign exchange provider with a trusted global brand.
- Benefits: Enjoy 25 days holiday, employee discounts, and life insurance perks.
- Why this job: Be part of a dynamic team that values exceptional service and customer satisfaction.
- Qualifications: Strong numeracy skills and proficiency in Microsoft Office are essential.
- Other info: Flexible shifts available; potential for permanent position after the fixed term.
Customer Service Specialist – Peterborough (Part Time)
Customer Service Specialist – Peterborough (Part Time)
Travelex Foreign Coin Services Limited Peterborough, United Kingdom
Customer Service Specialist – Peterborough (Part Time)
Customer Service Specialist
Job Type : Part Time, Fixed Term with the potential to become permanent for the right candidate.
Hours per week : 25-30 hours per week
Salary: £12.70 per hour
Working Patterns: We support our business 24 hours per day, seven days a week, so there are various shifts available. We work on a fixed shift rotation.
Benefits:
- 25 days plus bank holidays
- Employee discount platform with Everyday Rewards by Bravo at hundreds of shops & online stores
- Employee Assistance Program
- Cycle to Work Scheme
- Life & Dental Insurance, Critical Illness Cover
Current Job Not Taking You Places?
Exchange your job for a new career with limitless destinations at Travelex.
Travelex attributes its success and growth down to its hard-working people. It\’s our desire to deliver exceptional results, service, and positive experiences to our customers every day that sets us apart from the rest. If you identify yourself as someone who truly cares about providing exemplary service, loves to travel and enjoys sharing your knowledge and experience with others then we want you as our next Customer Service Specialist.
As an integral part of the Travelex Customer Service Team, you will be placed at the heart of a bustling call centre, supporting our customers, both personal and business with their Foreign Exchange options, and ensuring that their travel experience starts off in the best way possible. We want to ensure that we are there to support our customer by being adaptable to their requirements and delivering on our promise to fulfil their travel money needs!
What will you be doing?
- Nurturing and forming relationships with customers through inbound calls to gain a better understanding of their travel and currency requirements, then tailoring their experience based on their needs.
- Supporting both our Customers and Branches with resolving their queries regarding Travel Money orders.
- Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services
- Ensuring GDPR and financial regulation standards are adhered with every call whilst delivering on business objectives and metrics such as compliance, customer satisfaction and call handling
- Delivering on key performance goals both procedural, operational and customer focused
What do I need to have?
- Numerically and technically proficient – You\’ll need to have a firm grasp of numbers as you\’ll be handling large amounts of cash and coveting vast amounts of currency regularly dailyYou\’ll also need to have a firm understanding of Microsoft Office products such as Outlook, Excel, and Word.
- Great Communicator – You\’ll find talking with people and building relationships comes naturally to you. You\’ll not only be a great talker, but a good listener who is understanding of people and their needs.
- Desire to succeed – You\’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.
What does the interview process look like?
- Step 1 – Our team of hiring managers will review your application and get in touch with you if they think your experience fits the brief and conduct an initial screening call.
- Step 2 – You\’ll be invited to a face-to-face interview at our Peterborough Head Office to meet with our Call Centre Manager. Here we\’ll give you more insight into Travelex and the role whilst finding out a bit more about you.
- Step 3 – If successful we\’ll reach out and offer the opportunity to join Travelex as our newest employee. If you\’re unsuccessful, we\’ll still reach out to you to provide detailed feedback. We owe you that much as an employer who\’s dedicated your time to meet with us.
About Travelex
We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers\’ access to international money, however and whenever.
Exciting? We think so! Your journey starts here, so take the first step to become part of the Travelex Team by clicking apply!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Customer Service Specialist - Peterborough (Part Time) | Peterborough, UK employer: Travelex Foreign Coin Services Limited
Contact Detail:
Travelex Foreign Coin Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Peterborough (Part Time) | Peterborough, UK
✨Tip Number 1
Familiarise yourself with Travelex's products and services. Understanding their offerings will help you engage with customers more effectively during the interview, showcasing your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your communication skills. Since the role involves building relationships over the phone, consider role-playing scenarios with friends or family to enhance your ability to listen and respond to customer needs.
✨Tip Number 3
Research common customer service scenarios related to foreign exchange. Being prepared with examples of how you would handle specific situations can demonstrate your problem-solving skills and readiness for the job.
✨Tip Number 4
Be ready to discuss your numerical proficiency. Since you'll be handling cash and currency, think of examples from your past experiences where you've successfully managed numbers or financial transactions.
We think you need these skills to ace Customer Service Specialist - Peterborough (Part Time) | Peterborough, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any skills related to handling cash or foreign exchange. Use keywords from the job description to demonstrate that you understand the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and travel. Mention specific experiences where you've successfully resolved customer queries or built relationships, as this aligns with what Travelex is looking for.
Showcase Your Communication Skills: In your application, emphasise your ability to communicate effectively. Provide examples of how you've listened to customers' needs and tailored your responses accordingly, as this is crucial for the Customer Service Specialist role.
Highlight Technical Proficiency: Since the role requires familiarity with Microsoft Office products, mention any relevant experience you have with these tools. If you have worked with financial software or systems, be sure to include that as well.
How to prepare for a job interview at Travelex Foreign Coin Services Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Travelex values individuals who genuinely care about helping customers, so share any relevant experiences where you went above and beyond to assist someone.
✨Demonstrate Your Numerical Skills
Since the role involves handling cash and currency, be prepared to discuss your numerical proficiency. You might want to mention any previous roles where you managed money or worked with financial data, showcasing your comfort with numbers.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer situations. Think of examples from your past experiences where you successfully resolved issues or provided tailored solutions to customers' needs.
✨Familiarise Yourself with Travelex Products
Research Travelex's services and products before the interview. Being knowledgeable about what they offer will not only impress the interviewers but also help you articulate how you can contribute to their mission of simplifying access to international money.
