Communications Executive | London, UK

Communications Executive

Travelex Foreign Coin Services Limited, London, United Kingdom

Job Role: Communications Executive
Job Type: Full Time, Permanent
Location: London, Hybrid (3 days in the office a week)

Role purpose: The purpose of this role is to own key communication channels including our global intranet, functional email campaigns as well as our corporate LinkedIn. The role will report in to and support the Group Communications Manager with internal and external communications planning and execution. This role requires a strategic, creative and articulate person with a high attention to detail and a passion for bringing new ideas to connect colleagues with content. This role is a great opportunity for an individual who wants to roll up their sleeves and bring a resourceful and proactive mindset to the group communication team. The role has a huge scope for expansion as the team grows.

Key accountabilities:

• Lead and own group communication channels including our Intranet (The Lounge), Travelex’s LinkedIn and email campaign using our CMS. The role requires internal and industry news gathering to collate and create engaging and meaningful content.
• Research and develop annual content calendar for channels linked to our business and engagement strategy.
• Design, develop and execute the content strategy and plans across these channels.
• Engage with leadership and subject matter experts (SMEs) to generate compelling stories from across our business and share these stories on our intranet and externally on social channels where relevant.
• Daily monitoring of channels and mailboxes including The Lounge and Communications mailbox as well as managing security/distribution groups.
• Work with content area owners to ensure information on our intranet is accurate and up to date, upskilling them along the way.
• Monitor and drive engagement via these channels.
• Understanding what type of content our colleagues and potential candidates engage with e.g., videos, infographics, articles etc., and thinking of new ways to increase engagement.
• Creating engaging and accessible content for our different colleague types.
• Monitoring colleague sentiment via blogs and comments and flagging with HR and line managers where required.
• Monitoring and flagging any breach of the Global Social Media Standard or The Lounge House Rules.
• Manage comments on social media and provide constructive/professional responses.
• Optimisation of channels using analytics to make data driven decisions.
• Understanding of email content management tools, ability to create, measure and optimise sends, working with internal SMEs on campaigns.
• Working on ways to continuously improve our intranet including software upgrades and new feature deployments.
• Consolidation of communication tools and education of use e.g. how to guides and training.
• Owning reporting across channels to understand engagement.
• Own communications policies including the Global Social Media Standard and The Lounge House Rules.
• Work with the Group Communications Manager to support the delivery of internal and external communications across channels including key strategic projects, DE&I initiatives, press activity and any ad hoc events/activities and initiatives.
• Support the Group Communications Manager to deliver global and local town halls, roadshows and events.
• Re-establish the global communications network, setting up regular meetings and ensuring there is a global view of internal communications promoting DE&I, The Lounge content and other business initiatives tied to our key objectives.
• Advisory and execution of internal comms campaigns including key strategic projects – driving accountability with SMEs.

Experience and personal qualities:

• A strong background in communications having held similar roles previously.
• An excellent communicator (verbal and written) – clear, articulate and able to adapt your communication style to suit the audience and occasion.
• A storyteller and wordsmith – a aspect of this role is writing, we’re looking for someone who loves to write with flair, personality and accuracy.
• An excellent eye and attention to detail and someone who is eager to think outside the box and problem solve.
• Someone who can cut through the noise by removing jargon and ambiguity from content and information to deliver a clear and effective message for global colleagues and audiences.
• Confident and the ability to work under pressure.
• A good juggler – adept at managing several activities at once whilst still prioritising effectively and delivering on time.
• Experience using design programs and video editing software such as Canva.

Why Travelex? To remain the world’s leading foreign exchange specialist, we are focused on making our customers’ lives simpler, more engaging and hassle-free while they travel or move money abroad. We promise to give them the freedom and peace of mind to explore the world, their way – enabling them to travel confidently because they know they have us to lean on.

Customer centricity and digital are at the heart of our business strategy. Our commitment to innovation has never been greater, with the development of a number of digital-first, greenfield products and services. And with Travelex’s resources, deep industry experience and leading brand, we are inventing the future of FX, cross-border e-commerce and international payments.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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