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- Tasks: Lead a team in a busy foreign exchange bureau, ensuring top-notch customer service.
- Company: Join Travelex, a leading foreign exchange provider since 1976, dedicated to simplifying money access.
- Benefits: Enjoy flexible hours, discounts, wellness programs, 25 days holiday, and a monthly bonus.
- Why this job: Make a positive impact while developing your leadership skills in a dynamic environment.
- Qualifications: Proven leadership experience and strong communication skills are essential.
- Other info: Flexible shifts available; perfect for balancing work with studies.
The predicted salary is between 28000 - 39200 £ per year.
Bureau Manager – Tesco Travel Money – Belfast Knocknagoney Road
Job Type: Permanent, Full Time
Hours per week: [Specify hours]
Salary: £28,000 per annum
Working Patterns: Flexible shifts between Monday to Sunday, with a monthly or weekly rota.
Benefits: Comprehensive voluntary benefits including discounted insurance (Private Medical, Dental, Critical Illness), health checks, employee wellness programs, discounts, flexible hours, holiday entitlement (25 days pro-rata + bank holidays), opportunity for overtime, monthly bonus, and pension with Scottish Widows.
Overview: Join Travelex as a Bureau Manager at Tesco, leading a team in a busy foreign exchange bureau. You will ensure excellent customer service, manage operations, and uphold legal and regulatory standards.
Responsibilities:
- Manage and motivate the team to deliver exceptional customer service.
- Mentor and develop team members.
- Review customer feedback and improve service processes.
- Handle foreign exchange transactions accurately and efficiently.
- Achieve operational and customer-focused KPIs.
- Ensure compliance with legal and regulatory standards.
Requirements:
- Proven leadership skills and experience managing diverse teams.
- Excellent communication and relationship-building abilities.
- Strong customer service orientation.
- Drive to succeed and make a positive impact.
Interview Process:
- Initial screening call with Talent Acquisition.
- Online interview including a numerical and accuracy test.
- On-site visit to meet the Area Manager and see the working environment.
- Job offer upon successful completion of previous steps, including reference checks.
About Travelex: A leading foreign exchange provider founded in 1976, committed to simplifying international money access. We value diversity and are an equal opportunity employer.
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Bureau Manager employer: Travelex Foreign Coin Services Limited
Contact Detail:
Travelex Foreign Coin Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bureau Manager
✨Tip Number 1
Familiarise yourself with the foreign exchange market and current trends. Being knowledgeable about currency fluctuations and how they impact customer transactions will show your expertise during the interview.
✨Tip Number 2
Prepare to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight specific instances where you motivated your team to achieve targets or improve customer service.
✨Tip Number 3
Practice common interview questions related to customer service and compliance. Be ready to explain how you would handle difficult customer situations or ensure adherence to legal standards in a fast-paced environment.
✨Tip Number 4
Research Travelex and its values, especially their commitment to diversity and customer service. Tailor your responses to reflect how your personal values align with theirs, which can set you apart from other candidates.
We think you need these skills to ace Bureau Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Bureau Manager position at Tesco. Tailor your application to highlight relevant experience and skills that align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your leadership experience, customer service skills, and any relevant achievements. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you have successfully managed teams and improved customer service in previous positions. Make it personal and engaging.
Prepare for the Interview: Anticipate questions related to team management, customer service scenarios, and compliance with regulations. Prepare examples from your past experiences that demonstrate your problem-solving abilities and leadership skills.
How to prepare for a job interview at Travelex Foreign Coin Services Limited
✨Showcase Your Leadership Skills
As a Bureau Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved team performance.
✨Understand Customer Service Excellence
Since the role focuses on delivering exceptional customer service, be ready to discuss what excellent customer service means to you. Think of specific instances where you went above and beyond for a customer and how that impacted the business.
✨Familiarise Yourself with Compliance Standards
Given the importance of legal and regulatory compliance in this role, brush up on relevant regulations in the foreign exchange sector. Be prepared to discuss how you would ensure compliance within your team.
✨Prepare for Numerical and Accuracy Tests
Since there will be a numerical and accuracy test during the interview process, practice basic numerical skills and attention to detail exercises. This will help you feel more confident and perform better during the assessment.
