Travel Service Partner

Travel Service Partner

Bicester Full-Time No home office possible
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At a Glance

  • Tasks: Help customers with foreign exchange and enhance their travel experience.
  • Company: Join Travelex, a leading name in foreign exchange since 1976.
  • Benefits: Enjoy flexible hours, 25 days holiday, and a monthly bonus on top of your salary.
  • Why this job: Be part of a dynamic team that values service, travel, and personal growth.
  • Qualifications: Numerical skills, IT proficiency, and great communication are essential.
  • Other info: Diverse workplace committed to equal opportunities and employee wellness.

Job Type: Permanent

Salary: £13 per hour + Monthly Bonus

Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.

A wide range of insurances such as Private Medical, Dental and Critical Illness. It also includes discounted products such as Health Checks (Screens), Allergy + Intolerance and Other Health Tests. Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental and financial. A wide range of employee discounts provided by Bravo Benefit.

Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime. 25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days. Opportunity to earn a monthly bonus on top of base salary for hitting targets. Pension with a great Pension Provider – Scottish Widows.

As an integral part of the Tesco Team, you will be placed at the heart of a bustling Retail environment, supporting our retail customers with their Foreign Exchange options and ensuring that their travel experience starts off in the best way possible. We want to ensure that we are there to support our customer by being adaptable to their requirements and delivering on our promise to fulfil their travel money needs!

What will you be doing?

  • Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements then tailoring their experience based on their destination.
  • Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services.
  • Engaging with customers to process all foreign exchange transactions accurately and efficiently.
  • Delivering on key performance goals both procedural, operational and customer focused.
  • Utilising your keen eye for detail to process daily online FX request and deliveries.
  • Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures.

What do I need to have?

  • Numerically proficient – You’ll need to have a firm grasp of numbers as you’ll be handling large amounts of cash and covering vast amounts of currency regularly daily.
  • IT proficient – You’ll be dealing with computers and in house till systems and ordering systems throughout the day. You will receive full training on our systems, however a basic understanding will give you a great start.
  • Great Communicator - You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs.
  • Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

What does the interview process look like?

  • Step 1 – Our team of Talent Acquisition Partners or Bureau Managers will review your application and get in touch with you if they think your experience fits the brief and conduct an initial screening call.
  • Step 2 – You’ll then be invited to an online interview with one of our Talent Acquisition Partners. Here we’ll give you more insight into Travelex and the role whilst finding out a bit more about you. Given you’d be working with vast amounts of money on a regular basis there will also be a small numerical and accuracy test too that you’ll complete.
  • Step 3 – If successful you will then be invited to visit the bureau where you will meet with the Bureau Manager face-to-face and have the opportunity to see what the working environment looks like. The Bureau Manager will be able to tell you more about the day-to-day responsibilities and answer any remaining questions you have.
  • Step 4 – If the bureau visit goes well, we’ll reach out and offer the opportunity to join Travelex as our newest employee. If you’re unsuccessful, we’ll still reach out to you to provide detailed feedback.

Please note, as part of the onboarding process, you will be required to clear our reference check company standards. We have a dedicated team who will support you through this process.

About Travelex

We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers’ access to international money, however and whenever.

Your journey starts here, so take the first step to become part of the Travelex Team by clicking apply! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Travel Service Partner employer: Travelex Deutschland Gmbh

Travelex is an exceptional employer that prioritises employee wellbeing and growth, offering a competitive salary of £13 per hour plus monthly bonuses, alongside comprehensive benefits such as private medical insurance and wellness programmes. With flexible working hours and a supportive team environment in a bustling retail setting, employees are empowered to build meaningful relationships with customers while enjoying opportunities for career advancement and personal development.
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Contact Detail:

Travelex Deutschland Gmbh Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Travel Service Partner

✨Tip Number 1

Familiarise yourself with foreign exchange rates and trends. Being knowledgeable about current rates and how they fluctuate can help you engage more confidently with customers and demonstrate your expertise during the interview.

✨Tip Number 2

Practice your numerical skills, especially in handling cash transactions. Since you'll be dealing with large amounts of money, being quick and accurate with numbers will not only boost your confidence but also impress your interviewers.

✨Tip Number 3

Showcase your communication skills by preparing examples of how you've successfully built relationships with customers in the past. This will highlight your ability to connect with people, which is crucial for the Travel Service Partner role.

✨Tip Number 4

Research Travelex and its services thoroughly. Understanding the company's mission and values will allow you to align your answers during the interview, demonstrating that you're genuinely interested in becoming part of their team.

We think you need these skills to ace Travel Service Partner

Numerical Proficiency
IT Proficiency
Excellent Communication Skills
Customer Relationship Management
Attention to Detail
Adaptability
Problem-Solving Skills
Sales Skills
Time Management
Teamwork
Compliance Knowledge
Cash Handling Experience
Interpersonal Skills
Desire to Succeed

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Travel Service Partner role. Emphasise your customer service experience, numerical proficiency, and any previous roles in retail or travel.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention specific examples of how you've successfully engaged with customers in the past and how you can contribute to Travelex's mission.

Highlight Flexibility: Since the role requires flexibility in working hours, make sure to mention your availability and willingness to work various shifts. This shows that you are adaptable and ready to meet the company's needs.

Showcase Communication Skills: In your application, provide examples of how you have effectively communicated with customers or colleagues. This could include resolving issues, providing advice, or building relationships, which are key aspects of the Travel Service Partner role.

How to prepare for a job interview at Travelex Deutschland Gmbh

✨Show Your Passion for Travel

Make sure to express your love for travel during the interview. Share personal experiences and how they relate to the role of a Travel Service Partner. This will demonstrate your genuine interest in helping customers with their travel needs.

✨Brush Up on Your Numeracy Skills

Since you'll be handling large amounts of cash and various currencies, it's crucial to be numerically proficient. Practice basic calculations and ensure you're comfortable with numbers to ace the numerical test during the interview.

✨Demonstrate Excellent Communication Skills

As a Travel Service Partner, you'll need to build relationships with customers. Prepare to showcase your communication skills by engaging in active listening and providing thoughtful responses. Consider role-playing common customer scenarios to practice.

✨Research Travelex and Its Services

Familiarise yourself with Travelex's products and services before the interview. Understanding what they offer will allow you to tailor your answers and show that you're ready to be an ambassador for their brand.

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