Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with their travel money needs and provide tailored advice.
- Company: Travelex is a leading provider of foreign exchange, operating globally since 1976.
- Benefits: Enjoy flexible hours, employee discounts, wellness programmes, and up to 25 days holiday.
- Other info: Opportunities for career growth and a supportive onboarding process await you.
- Why this job: Join a dynamic team, make a difference, and help customers enjoy stress-free travel experiences.
- Qualifications: Numerical proficiency and excellent communication skills are essential; a desire to succeed is key.
As a Customer Service Advisor at Asda Travel Money, you will be supporting customers with all their Travel Money needs, from Travel Money to products, and offering great rates. Whether you are heading to Europe or the USA, we are here to take the stress out of Travel, giving customers a great omnichannel experience.
What will you be doing?
- Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements.
- Establishing yourself as a travel money ambassador and trusted advisor, providing support and advice on Travelex products and services.
- Engaging with customers to process all foreign exchange transactions accurately and efficiently.
- Delivering on key performance goals both procedural, operational and customer focused.
- Utilising your keen eye for detail to process daily online FX requests and deliveries.
- Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures.
What do I need to have?
- Numerically proficient - You will need to have a firm grasp of numbers as you will be handling large amounts of cash and converting vast amounts of currency regularly.
- Great communicator - You will find talking with people and building relationships comes naturally to you.
- Desire to succeed - You will have the drive and vision to want to make a difference and care about the impact you have.
What does the interview process look like?
- Step 1 - Our team will review your application and conduct an initial screening call.
- Step 2 - You will be invited to an online interview with one of our Talent Acquisition Partners.
- Step 3 - If successful, you will visit the bureau to meet with the Bureau Manager face-to-face.
- Step 4 - If the bureau visit goes well, we will reach out and offer the opportunity to join Travelex.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Retail Sales Assistant employer: Travelex Deutschland Gmbh
Contact Detail:
Travelex Deutschland Gmbh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant
✨Tip Number 1
Familiarise yourself with the foreign exchange market and current trends. Being knowledgeable about currency rates and travel money options will help you stand out as a candidate who is genuinely interested in the role.
✨Tip Number 2
Practice your numerical skills, as you'll need to handle cash and perform currency conversions accurately. Consider doing some quick mental maths exercises to boost your confidence before the numerical test in the interview.
✨Tip Number 3
Prepare to showcase your customer service skills during the interview. Think of examples from your past experiences where you've successfully built relationships with customers or resolved issues effectively.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours. Since the role requires availability for various shifts, demonstrating your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Retail Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any previous roles where you engaged with customers, handled cash, or worked in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention specific skills that align with the job description, such as numeracy and communication skills, and express your enthusiasm for the role at Travelex.
Highlight Flexibility: Since the role requires flexibility in working hours, mention your availability to work various shifts, including weekends. This shows that you are adaptable and willing to meet the company's needs.
Prepare for Numerical Tests: As part of the interview process, there will be a numerical test. Brush up on your basic maths skills, especially currency conversion and handling cash, to ensure you perform well during this assessment.
How to prepare for a job interview at Travelex Deutschland Gmbh
✨Show Your Customer Service Skills
As a Retail Sales Assistant, you'll be interacting with customers regularly. Make sure to highlight your previous customer service experience and how you’ve successfully handled various situations. Be prepared to share specific examples that demonstrate your ability to build relationships and provide excellent service.
✨Brush Up on Your Numerical Skills
Since the role involves handling cash and processing foreign exchange transactions, it's crucial to demonstrate your numerical proficiency. Practice basic calculations and be ready for a small numerical test during the interview. Showing confidence in your numerical abilities will reassure the interviewer of your capability.
✨Research Travelex and Its Services
Familiarise yourself with Travelex's products and services, especially those related to travel money. Understanding their offerings will allow you to engage more meaningfully during the interview and show your genuine interest in the company. It also helps to know about their mission and values.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready for the interviewer can set you apart from other candidates. Ask about the team dynamics, what a typical day looks like, or how success is measured in the role. This shows your enthusiasm for the position and your desire to understand the company culture better.