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- Tasks: Support customers with their Foreign Exchange needs in a vibrant call centre.
- Company: Travelex is a leading foreign exchange provider with a trusted brand since 1976.
- Benefits: Enjoy 25 days holiday, employee discounts, and life insurance perks.
- Why this job: Join a dynamic team and make a positive impact on customers' travel experiences.
- Qualifications: Strong communication skills and proficiency in Microsoft Office are essential.
- Other info: Part-time role with potential for permanent position; flexible shifts available.
Job Type: Part Time, Fixed Term with the potential to become permanent for the right candidate.
Hours per week: 25-30 hours
Salary: £12.70 per hour
Working Patterns: We support our business 24/7, offering various shifts on a fixed rotation.
Benefits:
- 25 days plus bank holidays
- Employee discount platform with Everyday Rewards by Bravo at hundreds of shops & online stores
- Employee Assistance Program
- Cycle to Work Scheme
- Life & Dental Insurance, Critical Illness Cover
About the Role: Join Travelex as a Customer Service Specialist and be at the heart of our bustling call centre, supporting customers with their Foreign Exchange needs and ensuring their travel experience begins positively. We value adaptable team members who are committed to delivering exceptional service and fulfilling our customers' travel money requirements.
Responsibilities include:
- Building relationships with customers via inbound calls to understand and tailor their currency requirements.
- Supporting customers and branches with queries related to Travel Money orders.
- Acting as a travel money ambassador, advising on Travelex products and services.
- Adhering to GDPR and financial regulations while meeting business and customer service metrics.
- Achieving key performance goals related to compliance, customer satisfaction, and call handling.
Minimum Requirements:
- Proficiency with numbers and Microsoft Office (Outlook, Excel, Word).
- Excellent communication skills, with a natural ability to build relationships and listen effectively.
- A drive to succeed and a passion for making a positive impact on customers.
Interview Process:
- Application review and initial screening call.
- Face-to-face interview at our Peterborough Head Office with the Call Centre Manager.
- Offer of employment or feedback if unsuccessful.
About Travelex: Founded in 1976, Travelex is a leading provider of foreign exchange services, with a trusted brand and extensive network. Our mission is to simplify access to international money for our customers.
Take the first step towards your new career by clicking 'apply'. We are committed to diversity and equal opportunity in the workplace.
Customer Service Specialist - Peterborough (Part Time) employer: Travelex Deutschland Gmbh
Contact Detail:
Travelex Deutschland Gmbh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Peterborough (Part Time)
✨Tip Number 1
Familiarise yourself with Travelex's products and services. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during the interview.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations. Since the role involves building relationships over the phone, being articulate and personable will set you apart from other candidates.
✨Tip Number 3
Research common customer service scenarios related to foreign exchange. Being prepared with examples of how you would handle specific situations can showcase your problem-solving abilities and customer-centric approach.
✨Tip Number 4
Be ready to discuss your availability and flexibility regarding shifts. Since the role requires adaptability to various working patterns, showing that you are open to different schedules can make you a more attractive candidate.
We think you need these skills to ace Customer Service Specialist - Peterborough (Part Time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Specialist position. Tailor your application to highlight how your skills and experiences align with what Travelex is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Highlight any specific achievements or metrics that demonstrate your ability to meet performance goals.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your communication skills and your passion for customer service, as these are key attributes for the position. Be sure to include examples of how you've successfully built relationships with customers in the past.
Prepare for the Interview: Once your application is submitted, prepare for the interview by thinking about potential questions related to customer service scenarios. Be ready to discuss how you would handle various situations and demonstrate your problem-solving skills.
How to prepare for a job interview at Travelex Deutschland Gmbh
✨Know the Company
Before your interview, take some time to research Travelex. Understand their services, values, and mission. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Your Communication Skills
As a Customer Service Specialist, excellent communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to illustrate how you've successfully communicated with customers.
✨Showcase Your Problem-Solving Abilities
Prepare to discuss scenarios where you've resolved customer issues or adapted to challenging situations. Highlight your ability to think on your feet and provide solutions that enhance customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the role and the company culture. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
