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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage foreign exchange transactions.
- Company: Join Travelex, a pioneer in foreign exchange since 1976, dedicated to simplifying money access.
- Benefits: Enjoy flexible hours, employee discounts, wellness programs, and 25 days holiday plus bank holidays.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Passion for teamwork, strong communication skills, and a commitment to excellent customer service.
- Other info: Flexible shifts with opportunities for overtime and a chance to earn monthly bonuses.
The predicted salary is between 22700 - 30000 £ per year.
Tesco Travel Money Manager
Company: Travelex
Location: Tesco Travel Money Inverness
Job Type: Permanent, Full Time
Hours per week: 37.5 hours
Salary: £27,105
Working Patterns: This job requires flexibility to work various shifts between Monday to Sunday, with a monthly or weekly rota.
Benefits
- A comprehensive voluntary benefits package, including discounted corporate rates for various insurances.
- Employee wellness programmes focusing on physical, mental, and financial wellbeing.
- Employee discounts provided by Bravo Benefit.
- Flexible hours and shift patterns with opportunities for overtime.
- 25 days holiday (pro-rata), plus bank holidays and the option to sell days.
- Opportunity to earn a monthly bonus for hitting targets.
- Pension with Scottish Widows.
Responsibilities
- Manage a team of Travel Service Partners to ensure exceptional customer service.
- Nurture and mentor the team to maintain high service levels.
- Review customer feedback and implement improvements.
- Engage with customers for accurate foreign exchange transactions.
- Deliver on key performance goals focused on procedures and customer service.
- Process daily online FX requests and deliveries with attention to detail.
- Ensure compliance with legal and regulatory standards.
Qualifications
- Passion for leading dynamic teams to achieve business objectives.
- Strong communication and relationship-building skills.
- Commitment to delivering exemplary customer service.
- Desire to succeed and make a positive impact.
Interview Process
- Initial application review and screening call.
- Online interview with a Talent Acquisition Partner.
- Bureau visit and face-to-face meeting with the Area Manager.
- Offer or detailed feedback based on the bureau visit.
About Travelex
Travelex is a leading provider of foreign exchange, founded in 1976. We aim to simplify access to international money for our customers.
We are an equal opportunity employer and value diversity.
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Tesco Travel Money Manager employer: Travelex Corporate
Contact Detail:
Travelex Corporate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Travel Money Manager
✨Tip Number 1
Show your passion for leading teams by sharing specific examples of how you've successfully managed or mentored others in previous roles. This will demonstrate your ability to nurture and motivate a team.
✨Tip Number 2
Familiarize yourself with the foreign exchange market and current trends. Being knowledgeable about the industry will help you engage with customers more effectively and show your commitment to delivering exemplary service.
✨Tip Number 3
Prepare to discuss how you handle customer feedback and implement improvements. Think of specific instances where you've made changes based on customer input, as this aligns with the responsibilities of the role.
✨Tip Number 4
Be ready to showcase your communication and relationship-building skills during the interview process. Practice articulating how you build rapport with customers and team members, as these skills are crucial for success in this position.
We think you need these skills to ace Tesco Travel Money Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Tesco Travel Money Manager position. Understand the responsibilities and qualifications required, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in team management, customer service, and foreign exchange transactions. Use specific examples that demonstrate your leadership skills and commitment to exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for leading teams and delivering outstanding customer service. Mention your understanding of Travelex's values and how you can contribute to their mission.
Prepare for Interviews: Anticipate questions related to team management, customer engagement, and performance goals. Prepare examples from your past experiences that illustrate your ability to meet targets and improve service levels.
How to prepare for a job interview at Travelex Corporate
✨Show Your Leadership Skills
As a Travel Money Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past.
✨Demonstrate Customer Service Excellence
Highlight your commitment to exceptional customer service. Share specific instances where you went above and beyond to meet customer needs, as this role heavily focuses on customer satisfaction.
✨Prepare for Behavioral Questions
Expect questions that assess your ability to handle feedback and implement improvements. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Understand Compliance and Regulations
Familiarize yourself with the legal and regulatory standards related to foreign exchange transactions. Being knowledgeable in this area will demonstrate your readiness for the role and your attention to detail.
