At a Glance
- Tasks: Lead a team to deliver excellent customer service and support travel money needs.
- Company: Join Tesco Travel Money, a trusted name in foreign exchange.
- Benefits: Flexible shifts, 25 days holiday, monthly bonuses, and career development opportunities.
- Other info: Inclusive workplace with a focus on wellbeing and personal growth.
- Why this job: Make a real difference while growing your leadership skills in a dynamic environment.
- Qualifications: Passionate people leader with retail experience and a positive attitude.
The predicted salary is between 28470 - 28470 £ per year.
Bureau Manager – Tesco Travel Money
Location: Poole
Hours: 30 per week
Salary: £22,838 per annum
Contract: Permanent, Full Time
Overview
At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Bureau Manager, you’ll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time. Whether you’re looking to build your skills, take on new challenges, or grow your career we would love to hear from you.
Qualifications
- Passionate people leader who leads from the front, bringing out the best in the team.
- Great communicator with an eye for detail, leaving no stone unturned.
- Experience in driving and delivering revenue, performance and excellence every day.
- Strong retail-based background with a passion for great customer service and displaying a positive can‑do attitude.
Responsibilities
- Leading, supporting and championing your team to deliver excellence every day.
- Working towards KPI’s and delivering on targets.
- Reviewing the data to drive performance and continuous improvement and celebrating success together.
- Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.
- Working in a fast‑paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy.
- Putting your training into action and offering expert advice on our products and services.
- Following company processes and paying attention to the detail to ensure everything stays on track.
Benefits
- Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
- Wellbeing support: Programmes to help with physical, mental, and financial wellness.
- Flexible shifts: We get it – life isn’t one size fits all. That’s why we offer a variety of flexible shift patterns to suit different lifestyles. In return, we simply ask for a bit of flexibility from you, too. Plus, during busy seasons, voluntary overtime is often available if you’d like to boost your hours (and your pay).
- 25 days holiday + bank holidays (pro-rata)
- Monthly bonus: Earn extra when you hit your targets
- Pension plan: With Scottish Widows
- Career development: Access to training, learning pathways, and internal opportunities to grow
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service and team leadership shine through. We want to see how you can bring out the best in your team and create a positive atmosphere.
Be Detail-Oriented:Make sure to pay attention to the details in your application. Highlight your experience with compliance and performance metrics, as these are key to ensuring our Bureau runs smoothly and meets targets.
Tailor Your Application:Don’t just send a generic application! Tailor it to reflect the specific skills and experiences that match the Bureau Manager role. We love seeing candidates who take the time to connect their background to what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Tesco Travel Money.
