At a Glance
- Tasks: Help customers with their travel money needs and deliver fantastic service.
- Company: Join Tesco Travel Money, a friendly team in partnership with Travelex.
- Benefits: Earn £13.50 per hour, enjoy flexible shifts, and receive a monthly bonus.
- Other info: Access to training and career development opportunities in a supportive environment.
- Why this job: Kickstart your career while making a difference in customers' travel experiences.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 28000 - 35000 £ per year.
Location: Longton
Hours: 20 per week
Pay: £13.50 per hour + monthly bonus
Contract: Temp, Part Time - 1 year with MAT cover
Note: We could potentially offer a range of other hours so feel free to still apply even if advertised hours do not suit you.
At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Travel Service Partner, you’ll be part of a friendly team in one of our bureaux, supporting our customers with their travel money needs and delivering brilliant service every time. Whether you’re looking to build your skills, take on new challenges, or grow your career, this role offers a great place to start.
Responsibilities
- Welcoming customers, building relationships and delivering fantastic customer service.
- Understanding what matters most to each customer and helping them with their travel money needs.
- Putting your training into action and offering expert advice on our products and services.
- Working in a fast‑paced environment processing foreign exchange transactions and online orders accurately so our customers leave happy.
- Working together as a team driving performance, delivering excellence and celebrating success together.
- Following company processes and paying attention to the detail to ensure everything stays on track.
Qualifications & Desired Traits
- A great communicator who has a passion for great customer service.
- Someone who actively listens to understand our customer needs and create a fantastic customer experience.
- A positive, can‑do attitude where no challenge is too big and a desire to make a difference each day.
- A real team player who’s ready to learn, grow and develop as part of our amazing team.
Benefits
- Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
- Wellbeing support: Programmes to help with physical, mental, and financial wellness.
- Flexible shifts: Patterns to suit different lifestyles, with overtime available.
- 25 days holiday + bank holidays (pro‑rata), with options to sell days and earn more over time.
- Monthly bonus: Earn extra when you hit your targets.
- Pension plan with Scottish Widows.
- Career development: Access to training, learning pathways, and internal opportunities to grow.
Hiring Process
- Application review – Our team will take a look and get in touch if your experience matches what we’re looking for.
- Online interview – You’ll meet one of our team, learn more about the role, and complete a short currency conversion exercise.
- Bureau visit – Meet the Bureau Manager, see the bureau in action, and ask any questions you have.
- Offer – If it’s a good fit, we’ll offer you the role and support you through onboarding.
Equal Opportunity Employer
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Tesco Travel Money Advisor in Longton employer: Travelex Central Services
At Tesco Travel Money, located in Longton, we are committed to fostering a supportive and dynamic work environment where our Travel Money Advisors can thrive. With flexible shifts, competitive pay, and a strong emphasis on employee wellbeing and career development, we empower our team to deliver exceptional customer service while enjoying a fulfilling work-life balance. Join us to be part of a friendly team that celebrates success together and offers numerous opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Travel Money Advisor in Longton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tesco and Travelex. Understanding their values and customer service approach will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Try role-playing common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your passion for customer service.
✨Tip Number 3
Show off your personality! During the interview, let your enthusiasm shine through. Share personal stories that highlight your customer service skills and how you’ve made a difference in previous roles.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Tesco Travel Money Advisor in Longton
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond to help customers in the past, as this role is all about delivering fantastic service!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and traits mentioned in the job description. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Be Yourself:We’re looking for genuine people who are passionate about helping others. Don’t be afraid to let your personality shine through in your application. Show us your positive attitude and can-do spirit!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can get back to you quicker. Plus, it’s super easy!
How to prepare for a job interview at Travelex Central Services
✨Know Your Stuff
Before the interview, brush up on your knowledge of foreign exchange and travel money services. Familiarise yourself with Tesco's offerings and Travelex's role in the partnership. This will show that you're genuinely interested and ready to provide expert advice.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you actively listened to customers' needs and went the extra mile to ensure their satisfaction. This is key for a role focused on building relationships.
✨Practice Makes Perfect
Since there's a currency conversion exercise in the online interview, practice some common conversions beforehand. This will help you feel more confident and demonstrate your ability to work accurately in a fast-paced environment.
✨Be a Team Player
During the interview, highlight your teamwork skills. Share instances where you collaborated with others to achieve a goal or overcome a challenge. Tesco values a positive, can-do attitude, so make sure to convey your enthusiasm for working as part of a team.
