At a Glance
- Tasks: Lead a team to deliver exceptional customer service and support travel money needs.
- Company: Join Asda Travel Money, a leader in customer service and travel solutions.
- Benefits: Enjoy flexible shifts, 25 days holiday, and a monthly bonus for hitting targets.
- Other info: Access to career development opportunities and wellbeing support.
- Why this job: Make a real impact by helping customers start their journeys with confidence.
- Qualifications: Passionate people leader with retail experience and a positive attitude.
The predicted salary is between 28000 - 29120 £ per year.
Location: Pudsey
Hours: 37.5 per week
Salary: £28860 per annum
Contract: MAT Leave: 12 months, Full Time
Role Overview
At Asda Travel Money, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Bureau Manager, you’ll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time. Whether you’re looking to build your skills, take on new challenges, or grow your career we would love to hear from you.
Responsibilities
- Leading, supporting, and championing your team to deliver excellence every day.
- Working towards KPI’s and delivering on targets.
- Reviewing the data to drive performance and continuous improvement and celebrating success together.
- Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.
- Working in a fast‑paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy.
- Putting your training into action and offering expert advice on our products and services.
- Following company processes and paying attention to the detail to ensure everything stays on track.
Qualifications
- Passionate people leader who leads from the front, bringing out the best in the team.
- Great communicator with an eye for detail, leaving no stone unturned.
- Experience in driving and delivering revenue, performance, and excellence every day.
- Strong retail‑based background with a passion for great customer service and displaying a positive can‑do attitude.
Benefits
- Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
- Wellbeing support: programmes to help with physical, mental, and financial wellness.
- Bravo Benefits: Discounts across retail, travel, and lifestyle.
- Flexible shifts – a variety of flexible shift patterns to suit different lifestyles.
- During busy seasons, voluntary overtime is often available if you’d like to boost your hours.
- 25 days holiday + bank holidays (pro‑rata).
- Monthly bonus: Earn extra when you hit your targets.
- Pension plan with Scottish Widows.
- Career development: Access to training, learning pathways, and internal opportunities to grow.
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Retail Team Leader in Leeds employer: Travelex Central Services
At Asda Travel Money, we are committed to fostering a supportive and dynamic work environment in Pudsey, where our Retail Team Leaders can thrive. With a focus on employee wellbeing, flexible shifts, and robust career development opportunities, we empower our team to excel in delivering exceptional customer service while enjoying a rewarding work-life balance. Join us to be part of a diverse team that celebrates success and encourages personal growth every step of the way.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Team Leader in Leeds
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Travelex Central Services, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Travelex Central Services!
We think you need these skills to ace Retail Team Leader in Leeds
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Travelex Central Services, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Travelex Central Services and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Travelex Central Services that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Travelex Central Services
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
