At a Glance
- Tasks: Welcome customers and provide expert travel money advice in a fast-paced environment.
- Company: Join Tesco Travel Money, a trusted name in foreign exchange with a friendly team.
- Benefits: Earn £13.50 per hour, enjoy flexible shifts, and access great discounts and wellness support.
- Other info: Opportunities for career growth and a supportive, inclusive workplace.
- Why this job: Make a real impact by helping customers start their journeys with confidence.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 28000 - 35000 £ per year.
Location: Ilkeston
Hours: 18 per week (Note: We could potentially offer a range of other hours so feel free to still apply even if advertised hours do not suit you)
Pay: £13.50 per hour + monthly bonus
Contract: Permanent, Part Time
A job where you can grow, connect, and make a real impact. At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Travel Service Partner, you’ll be part of a friendly team in one of our Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.
What the job involves:
- Welcoming customers, building relationships and delivering fantastic customer service.
- Understanding what matters most to each customer and helping them with their travel money needs.
- Putting your training into action and offering expert advice on our products and services.
- Working in a fast-paced environment processing foreign exchange transactions and online orders accurately so our customers leave happy.
- Working together as a team driving performance, delivering excellence and celebrating success together.
- Following company processes and paying attention to the detail to ensure everything stays on track.
What we’re looking for:
- A great communicator who has a passion for great customer service.
- Someone who actively listens to understand our customer needs and create a fantastic customer experience.
- A positive, can-do attitude where no challenge is too big and a desire to make a difference each day.
- A real team player who’s ready to learn, grow and develop as part of our amazing team.
What’s in it for you:
- Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
- Wellbeing support: Programmes to help with physical, mental, and financial wellness.
- Bravo Benefits: Discounts across retail, travel, and lifestyle.
- Flexible shifts: Patterns to suit different lifestyles, with overtime available.
- 25 days holiday + bank holidays (pro-rata).
- Monthly bonus: Earn extra when you hit your targets.
- Pension plan: With Scottish Widows.
- Career development: Access to training, learning pathways, and internal opportunities to grow.
What happens next:
- Application review – Our team will take a look and get in touch if your experience matches what we’re looking for.
- Online interview – You’ll meet one of our team, learn more about the role, and complete a short currency conversion exercise.
- Bureau visit – Meet the Bureau Manager, see the bureau in action, and ask any questions you have.
- Offer – If it’s a good fit, we’ll offer you the role and support you through onboarding.
We’re proud to be an inclusive employer. Whoever you are, wherever you’re from, you’ll be welcomed here. If you’re ready to take the next step in your career, click Apply and start your journey with us. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Tesco Travel Money Advisor in Ilkeston employer: Travelex Central Services
Travelex Central Services is an exceptional employer, offering a vibrant work culture in West Bridgford where teamwork and customer satisfaction are at the forefront. With flexible shifts and a range of benefits, including opportunities for career advancement, employees are encouraged to grow and thrive in their roles while enjoying a supportive environment that values their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Travel Money Advisor in Ilkeston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tesco Travel Money and Travelex. Understanding their values and services will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering fantastic service, think of examples from your past experiences where you've gone above and beyond for a customer. This will help you shine during the interview.
✨Tip Number 3
Be ready to demonstrate your teamwork! Tesco Travel Money values collaboration, so be prepared to share how you've worked effectively in a team before. Highlighting your ability to support and motivate others can set you apart.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join our amazing team at Tesco Travel Money.
We think you need these skills to ace Tesco Travel Money Advisor in Ilkeston
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Travel Money Advisor role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested in the position!
Show Your Personality:We love a positive, can-do attitude! Let your personality shine through in your application. Share examples of how you've gone above and beyond for customers or worked well in a team. We want to see the real you!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for attention to detail, so make sure there are no typos or errors!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do—just click ‘Apply’ and follow the prompts!
How to prepare for a job interview at Travelex Central Services
✨Know Your Stuff
Before the interview, brush up on foreign exchange basics and Tesco Travel Money's services. Being able to discuss currency conversion rates or travel money options will show that you're genuinely interested and knowledgeable about the role.
✨Show Off Your People Skills
As a Travel Money Advisor, customer service is key. Prepare examples of how you've successfully handled customer interactions in the past. Think about times when you went above and beyond to help someone—this will highlight your communication skills and positive attitude.
✨Practice Makes Perfect
Since there's a short currency conversion exercise during the online interview, practice doing quick calculations. Familiarise yourself with common currencies and their conversions to ensure you're confident and accurate when it counts.
✨Be a Team Player
Tesco values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific examples of how you contributed to team success and how you can bring that same spirit to the Tesco Travel Money team.
