At a Glance
- Tasks: Lead a team to deliver excellent customer service and support travel money needs.
- Company: Join Tesco Travel Money, a trusted name in foreign exchange.
- Benefits: Flexible shifts, 25 days holiday, monthly bonuses, and career development opportunities.
- Other info: Inclusive employer offering a supportive workplace for all.
- Why this job: Make a real difference while growing your skills in a dynamic environment.
- Qualifications: Passionate people leader with retail experience and a positive attitude.
The predicted salary is between 23400 - 23400 £ per year.
Location: Falkirk FK1 1LW
Hours: 30 hours a week
Salary: £23,400 per annum
Contract: Permanent
A job where you can grow, lead, and make a real difference. At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Bureau Manager, you’ll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.
What we’re looking for:
- Passionate people leader who leads from the front, bringing out the best in the team.
- Great communicator with an eye for detail, leaving no stone unturned.
- Experience in driving and delivering revenue, performance and excellence every day.
- Strong retail-based background with a passion for great customer service and displaying a positive can-do attitude.
What you’ll be doing:
- Leading, supporting and championing your team to deliver excellence every day.
- Working towards KPI’s and delivering on targets.
- Reviewing the data to drive performance and continuous improvement and celebrating success together.
- Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.
- Working in a fast-paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy.
- Putting your training into action and offering expert advice on our products and services.
- Following company processes and paying attention to the detail to ensure everything stays on track.
What’s in it for you:
- Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
- Wellbeing support: Programmes to help with physical, mental, and financial wellness.
- Flexible shifts: We offer a variety of flexible shift patterns to suit different lifestyles.
- 25 days holiday + bank holidays (pro-rata).
- Monthly bonus: Earn extra when you hit your targets.
- Pension plan: With Scottish Widows.
- Career development: Access to training, learning pathways, and internal opportunities to grow.
What happens next:
- Application review – Our Talent Acquisition team or Area Manager will take a look at your application.
- Online interview – You’ll meet one of our team, learn more about the role, and complete a short currency conversion exercise.
- Bureau visit – Meet the Area Manager, see the bureau in action, and ask any questions you have.
- Offer – If it’s a good fit, we’ll offer you the role and begin our pre-employment checks, including Criminal Conviction, Credit, and Sanctions checks, in line with our compliance requirements.
About Travelex: We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. At Tesco Travel Money, we bring that expertise to local communities across the UK.
Ready to apply? We’re proud to be an inclusive employer. Whoever you are, wherever you’re from, you’ll be welcomed here. If you’re ready to take the next step in your career, click Apply and start your journey with us.
Tesco Bureau Manager in Falkirk employer: Travelex Central Services
At Tesco Travel Money, we are committed to fostering a supportive and dynamic work environment where our Bureau Managers can thrive. Located in Falkirk, you will benefit from flexible working hours, comprehensive wellbeing support, and ample opportunities for career development, all while leading a passionate team dedicated to delivering exceptional customer service. Join us to make a meaningful impact in the community and enjoy a rewarding career with competitive benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Bureau Manager in Falkirk
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tesco Travel Money and Travelex. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to leadership, customer service, and performance metrics. Think of examples from your past experiences that highlight your skills and achievements. We want to see how you can bring your A-game to the Bureau Manager role!
✨Tip Number 3
Show off your people skills! As a Bureau Manager, you'll be leading a team, so be ready to discuss how you motivate and support others. Share stories about how you've successfully managed teams in the past and how you celebrate successes together. We love a good team player!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared. This shows your interest and helps you gauge if the role is right for you. Plus, it’s a great way to demonstrate your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Tesco Bureau Manager in Falkirk
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for customer service and team leadership shine through. We want to see how you can bring out the best in your team and create a positive atmosphere.
Be Detail-Oriented:Make sure to highlight your attention to detail in your application. Mention any experience you have with compliance metrics or performance reviews, as we value those who leave no stone unturned.
Tailor Your Experience:Link your previous retail experience directly to the role of Bureau Manager. Talk about how you've driven revenue and delivered excellent service in fast-paced environments, just like ours at Tesco Travel Money.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you started on your journey with us!
How to prepare for a job interview at Travelex Central Services
✨Know Your Numbers
As a Bureau Manager, you'll need to drive performance and meet KPIs. Brush up on relevant metrics and be ready to discuss how you've successfully managed targets in the past. This shows you understand the importance of data in delivering excellent service.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills. Think about times when you've motivated a team or resolved conflicts. Being able to articulate your approach to leading from the front will resonate well with the interviewers.
✨Customer Service is Key
Since this role revolves around fantastic customer service, come armed with stories that demonstrate your commitment to customer satisfaction. Discuss specific instances where you went above and beyond to help a customer, as this will align perfectly with their values.
✨Be Ready for Practical Exercises
Expect to complete a currency conversion exercise during the online interview. Practise this beforehand so you can demonstrate your accuracy and speed. It’s a great way to show you’re prepared and capable of handling the day-to-day tasks of the role.
