At a Glance
- Tasks: Help customers with travel money needs and deliver fantastic service.
- Company: Join Tesco Travel Money, a friendly team in partnership with Travelex.
- Benefits: Earn £13.50 per hour, enjoy flexible shifts, and access wellness support.
- Other info: Enjoy 25 days holiday, monthly bonuses, and career development opportunities.
- Why this job: Kickstart your career while making a difference in customers' journeys.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 27000 - 30000 £ per year.
Location: Stockton and Hartlepool (will cover shifts in both bureaus)
Hours per week: 16 | Salary: £13.50 per hour + Monthly Bonus | Contract: Permanent, Part Time
Overview
At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Travel Service Partner you’ll be part of a friendly team in one of our bureaus, supporting our customers with their travel money needs and delivering brilliant service every time. This role offers a great place to start.
Responsibilities
- Welcoming customers, building relationships and delivering fantastic customer service.
- Understanding what matters most to each customer and helping them with their travel money needs.
- Putting training into action and offering expert advice on our products and services.
- Working in a fast‑paced environment processing foreign exchange transactions and online orders accurately.
- Working together as a team driving performance, delivering excellence and celebrating success together.
- Following company processes and paying attention to detail to ensure everything stays on track.
Qualifications
- A great communicator with a passion for great customer service.
- Someone who actively listens to understand customer needs and create a fantastic customer experience.
- A positive, can‑do attitude where no challenge is too big and a desire to make a difference each day.
- A real team player ready to learn, grow and develop as part of our amazing team.
Benefits
- Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
- Wellbeing support: programmes to help with physical, mental, and financial wellness.
- Flexible shifts: patterns to suit different lifestyles, with overtime available.
- 25 days holiday + bank holidays (pro‑rata).
- Monthly bonus: earn extra when you hit your targets.
- Pension plan with Scottish Widows.
- Career development: access to training, learning pathways and internal opportunities to grow.
EEO Statement
We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Whoever you are, wherever you’re from, you’ll be welcomed here.
Dual Site Tesco Travel Money Advisor employer: Travelex Central Services
At Tesco Travel Money, we are committed to fostering a supportive and inclusive work environment where our employees can thrive. As a Dual Site Travel Money Advisor, you will enjoy flexible shifts, competitive pay, and a range of benefits including private medical insurance and career development opportunities, all while being part of a friendly team dedicated to delivering exceptional customer service in the vibrant locations of Stockton and Hartlepool.
StudySmarter Expert Advice🤫
We think this is how you could land Dual Site Tesco Travel Money Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tesco and Travelex. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering fantastic service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your teamwork spirit! This job is all about working together, so be prepared to discuss how you’ve collaborated with others in previous roles. Highlighting your ability to drive performance as part of a team will definitely catch their eye.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of things, which is super important in today’s fast-paced environment.
We think you need these skills to ace Dual Site Tesco Travel Money Advisor
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We love candidates who can demonstrate their ability to connect with customers and provide fantastic service, just like we do at Tesco Travel Money.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We want to see how you fit into our team!
Be Positive and Enthusiastic:Let your personality shine through! A positive, can-do attitude is key for us at StudySmarter. Show us your enthusiasm for the role and how you can contribute to our friendly team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Travelex Central Services
✨Know Your Customer Service Basics
Since this role is all about delivering fantastic customer service, brush up on your customer service principles. Think about how you would handle different customer scenarios and be ready to share examples of how you've provided excellent service in the past.
✨Show Off Your Team Spirit
This position requires a real team player, so be prepared to discuss your experiences working in teams. Share specific instances where you collaborated with others to achieve a goal or overcome a challenge, highlighting your positive attitude and willingness to support your colleagues.
✨Demonstrate Your Product Knowledge
Familiarise yourself with the travel money products and services offered by Tesco and Travelex. Being able to speak confidently about these offerings will show that you're proactive and genuinely interested in helping customers with their travel needs.
✨Prepare for Fast-Paced Scenarios
Given the fast-paced environment, think about how you manage stress and stay organised. Be ready to discuss how you handle multiple tasks at once and maintain accuracy under pressure, as this will be crucial for processing transactions efficiently.
