At a Glance
- Tasks: Lead a team to deliver excellent customer service and support travel money needs.
- Company: Join Tesco Travel Money, a trusted name in foreign exchange.
- Benefits: Flexible shifts, 25 days holiday, monthly bonuses, and career development opportunities.
- Other info: Inclusive workplace with a commitment to diversity and personal growth.
- Why this job: Make a real difference while growing your leadership skills in a dynamic environment.
- Qualifications: Passionate people leader with retail experience and a focus on customer service.
The predicted salary is between 29367 - 29367 £ per year.
A job where you can grow, lead, and make a real difference. At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Bureau Manager, you’ll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.
What we’re looking for:
- Passionate people leader who leads from the front, bringing out the best in the team.
- Great communicator with an eye for detail, leaving no stone unturned.
- Experience in driving and delivering revenue, performance and excellence every day.
- Strong retail-based background with a passion for great customer service and displaying a positive can-do attitude.
What you’ll be doing:
- Leading, supporting and championing your team to deliver excellence every day.
- Working towards KPI’s and delivering on targets.
- Reviewing the data to drive performance and continuous improvement and celebrating success together.
- Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.
- Working in a fast-paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy.
- Putting your training into action and offering expert advice on our products and services.
- Following company processes and paying attention to the detail to ensure everything stays on track.
What’s in it for you:
- Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
- Wellbeing support: Programmes to help with physical, mental, and financial wellness.
- Bravo Benefits: Discounts across retail, travel, and lifestyle.
- Flexible shifts: We offer a variety of flexible shift patterns to suit different lifestyles.
- 25 days holiday + bank holidays (pro-rata).
- Monthly bonus: Earn extra when you hit your targets.
- Pension plan: With Scottish Widows.
- Career development: Access to training, learning pathways, and internal opportunities to grow.
What happens next:
- Application review – Our Talent Acquisition team or Area Manager will take a look at your application.
- Online interview – You’ll meet one of our team, learn more about the role, and complete a short currency conversion exercise.
- Bureau visit – Meet the Area Manager, see the bureau in action, and ask any questions you have.
- Offer – If it’s a good fit, we’ll offer you the role and begin our pre-employment checks.
About Travelex: We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. At Tesco Travel Money, we bring that expertise to local communities across the UK.
Ready to apply? We’re proud to be an inclusive employer. Whoever you are, wherever you’re from, you’ll be welcomed here. If you’re ready to take the next step in your career, click Apply and start your journey with us.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Tesco Travel Money Bureau Manager in Colchester employer: Travelex Central Services
At Tesco Travel Money in Colchester, we are committed to fostering a vibrant work culture that prioritises employee growth and wellbeing. As a Bureau Manager, you will not only lead a passionate team but also benefit from flexible working hours, comprehensive health benefits, and opportunities for career advancement, all while delivering exceptional service to our customers. Join us to make a meaningful impact in a supportive environment where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Travel Money Bureau Manager in Colchester
✨Tip Number 1
Get to know the company inside out! Research Tesco Travel Money and Travelex, understand their values, and be ready to share how your experience aligns with their mission. This shows you’re genuinely interested and not just another applicant.
✨Tip Number 2
Practice makes perfect! Prepare for that online interview by brushing up on common questions and even doing a mock interview with a friend. Don’t forget to showcase your leadership skills and customer service passion!
✨Tip Number 3
Show off your numbers! Be ready to discuss how you’ve driven performance and met targets in previous roles. Use specific examples to illustrate your success and how you can bring that same energy to Tesco Travel Money.
✨Tip Number 4
Don’t shy away from asking questions during your bureau visit! This is your chance to learn more about the team dynamics and daily operations. Plus, it shows you’re proactive and keen to fit in with the culture.
We think you need these skills to ace Tesco Travel Money Bureau Manager in Colchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service and team leadership shine through. We want to see how you can bring out the best in your team and create a positive atmosphere.
Be Detail-Oriented:Make sure to highlight your attention to detail in your application. Mention any experiences where you’ve successfully met compliance metrics or driven performance improvements, as this is key for us.
Tailor Your Experience:Don’t just list your previous jobs; tailor your experience to match what we’re looking for. Focus on your retail background and any achievements that demonstrate your ability to drive revenue and deliver excellent service.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you started on your journey with Tesco Travel Money!
How to prepare for a job interview at Travelex Central Services
✨Know Your Numbers
As a Bureau Manager, you'll need to drive performance and meet KPIs. Brush up on relevant metrics and be ready to discuss how you've successfully managed targets in the past. This shows you understand the importance of data in delivering excellent service.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach. Think of examples where you've led a team to success, especially in a retail environment. Highlight how you motivate and support your team to deliver fantastic customer service.
✨Customer Service is Key
Since this role revolves around customer satisfaction, come armed with stories that demonstrate your commitment to great service. Be ready to explain how you've handled difficult situations or gone above and beyond for customers in the past.
✨Familiarise Yourself with Compliance
Understanding compliance metrics is crucial for this position. Do some research on what compliance looks like in a travel money bureau and be prepared to discuss how you ensure adherence to standards in your previous roles.
