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- Tasks: Lead a team to deliver excellent customer service and support travel money needs.
- Company: Join Asda Travel Money, a trusted name in foreign exchange.
- Benefits: Flexible shifts, 25 days holiday, monthly bonuses, and career development opportunities.
- Why this job: Make a real difference while growing your leadership skills in a dynamic environment.
- Qualifications: Passionate people leader with retail experience and a positive attitude.
- Other info: Inclusive employer offering a supportive workplace for all backgrounds.
The predicted salary is between 29055 - 34866 £ per year.
A job where you can grow, lead, and make a real difference. At Asda Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Bureau Manager, you'll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.
What we're looking for:
- Passionate people leader who leads from the front, bringing out the best in the team.
- Great communicator with an eye for detail, leaving no stone unturned.
- Experience in driving and delivering revenue, performance and excellence every day.
- Strong retail-based background with a passion for great customer service and displaying a positive can-do attitude.
What you'll be doing:
- Leading, supporting and championing your team to deliver excellence every day.
- Working towards KPIs and delivering on targets.
- Reviewing the data to drive performance and continuous improvement and celebrating success together.
- Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.
- Working in a fast-paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy.
- Putting your training into action and offering expert advice on our products and services.
- Following company processes and paying attention to detail to ensure everything stays on track.
What's in it for you:
- Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
- Wellbeing support: Programmes to help with physical, mental, and financial wellness.
- Bravo Benefits: Discounts across retail, travel, and lifestyle.
- Flexible shifts: We offer a variety of flexible shift patterns to suit different lifestyles.
- 25 days holiday + bank holidays (pro-rata).
- Monthly bonus: Earn extra when you hit your targets.
- Pension plan: With Scottish Widows.
- Career development: Access to training, learning pathways, and internal opportunities to grow.
What happens next:
- Application review – Our Talent Acquisition team or Area Manager will take a look at your application.
- Online interview – You’ll meet one of our team, learn more about the role, and complete a short currency conversion exercise.
- Bureau visit – Meet the Area Manager, see the bureau in action, and ask any questions you have.
- Offer – If it’s a good fit, we’ll offer you the role and begin our pre-employment checks, including Criminal Conviction, Credit, and Sanctions checks, in line with our compliance requirements.
About Travelex: We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. At Asda Travel Money, we bring that expertise to local communities across the UK.
Ready to apply? We’re proud to be an inclusive employer. Whoever you are, wherever you’re from, you’ll be welcomed here. If you’re ready to take the next step in your career, click Apply and start your journey with us. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Retail Team Leader in Blackburn employer: Travelex Central Services
Contact Detail:
Travelex Central Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Leader in Blackburn
✨Tip Number 1
Get to know the company inside out! Research Asda Travel Money and Travelex, their values, and what makes them tick. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Retail Team Leader, you'll need to lead and inspire your team. Try role-playing common interview scenarios with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Show off your achievements! Be ready to discuss specific examples of how you've driven performance and delivered excellent customer service in previous roles. Numbers and results speak volumes, so have those figures at your fingertips.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Asda Travel Money family. Good luck!
We think you need these skills to ace Retail Team Leader in Blackburn
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for leading a team shine through. We want to see how you bring out the best in others and your commitment to delivering fantastic customer service.
Be Detail-Oriented: Make sure to highlight your attention to detail in your application. Mention any experience you have with compliance metrics or internal audits, as this is key for us in maintaining our high standards.
Quantify Your Achievements: Use numbers to back up your claims! If you've driven revenue or improved performance in previous roles, share those figures. It helps us see the impact you've made and how you can contribute to our success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Travelex Central Services
✨Know Your Stuff
Before the interview, make sure you understand Asda Travel Money's services and how they operate. Familiarise yourself with foreign exchange processes and be ready to discuss how you can contribute to delivering excellent customer service.
✨Show Your Leadership Skills
As a Bureau Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully led teams in the past, focusing on how you motivated them and achieved targets together. This will demonstrate your ability to bring out the best in others.
✨Be Data-Driven
Since the role involves reviewing data to drive performance, come prepared with insights on how you've used data in previous roles to improve results. Discuss specific KPIs you've worked with and how you celebrated successes with your team.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. Ask about the team dynamics, how success is measured, or what challenges the bureau is currently facing. This shows you're engaged and serious about the position.
