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- Tasks: Lead a team to deliver excellent customer service and manage travel money transactions.
- Company: Join Tesco Travel Money, a trusted name in foreign exchange.
- Benefits: Enjoy flexible shifts, 25 days holiday, and monthly bonuses.
- Other info: Access to training and career development opportunities.
- Why this job: Make a real difference while growing your career in a dynamic environment.
- Qualifications: Passion for leadership, great communication skills, and retail experience.
The predicted salary is between 30225 - 30225 £ per year.
Location: Newtownbreda & Springhill
Hours: 37.5 per week
Salary: £30,225.00 per annum
Contract: Permanent, Full Time
A job where you can grow, lead, and make a real difference. At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Bureau Manager, you’ll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.
What we’re looking for:
- Passionate people leader who leads from the front, bringing out the best in the team.
- Great communicator with an eye for detail, leaving no stone unturned.
- Experience in driving and delivering revenue, performance and excellence every day.
- Strong retail-based background with a passion for great customer service and displaying a positive can-do attitude.
What you’ll be doing:
- Leading, supporting and championing your team to deliver excellence every day.
- Working towards KPI’s and delivering on targets.
- Reviewing the data to drive performance and continuous improvement and celebrating success together.
- Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.
- Working in a fast-paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy.
- Putting your training into action and offering expert advice on our products and services.
- Following company processes and paying attention to detail to ensure everything stays on track.
What’s in it for you:
- Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
- Wellbeing support: Programmes to help with physical, mental, and financial wellness.
- Bravo Benefits: Discounts across retail, travel, and lifestyle.
- Flexible shifts: We offer a variety of flexible shift patterns to suit different lifestyles.
- 25 days holiday + bank holidays (pro-rata)
- Monthly bonus: Earn extra when you hit your targets.
- Pension plan: With Scottish Widows.
- Career development: Access to training, learning pathways, and internal opportunities to grow.
What happens next:
- Application review – Our Talent Acquisition team or Area Manager will take a look at your application.
- Online interview – You’ll meet one of our team, learn more about the role, and complete a short currency conversion exercise.
- Bureau visit – Meet the Area Manager, see the bureau in action, and ask any questions you have.
- Offer – If it’s a good fit, we’ll offer you the role and begin our pre-employment checks, including Criminal Conviction, Credit, and Sanctions checks, in line with our compliance requirements.
About Travelex: We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. At Tesco Travel Money, we bring that expertise to local communities across the UK.
Ready to apply? We’re proud to be an inclusive employer. Whoever you are, wherever you’re from, you’ll be welcomed here. If you’re ready to take the next step in your career, click Apply and start your journey with us.
Tesco Travel Money Bureau Manager - Dual Site in Bangor employer: Travelex Central Services
Contact Detail:
Travelex Central Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Travel Money Bureau Manager - Dual Site in Bangor
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Tesco Travel Money and Travelex. Understand their values, services, and what makes them tick. This way, you can show off your knowledge and passion during the chat!
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your experience aligns with leading a team and delivering top-notch customer service. Confidence is key!
✨Tip Number 3
Don’t forget to ask questions! When you get the chance, throw in some thoughtful questions about the role or the team dynamics. It shows you’re genuinely interested and helps you figure out if it’s the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit!
We think you need these skills to ace Tesco Travel Money Bureau Manager - Dual Site in Bangor
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service and team leadership shine through. We want to see how you can bring out the best in your team and create a positive atmosphere.
Be Detail-Oriented: Make sure to pay attention to the details in your application. Highlight your experience with compliance metrics and performance improvement, as these are key aspects of the role we’re looking to fill.
Tailor Your Application: Don’t just send a generic application! Tailor it to reflect the specific skills and experiences that match the Bureau Manager position. We love seeing candidates who take the time to connect their background to what we do at Tesco Travel Money.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Travelex Central Services
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've driven revenue and performance in previous positions. This shows you understand the business side of things and can contribute to their success.
✨Showcase Your Leadership Style
As a Bureau Manager, you'll need to lead a team effectively. Think about examples from your past where you've motivated and supported your team. Be prepared to share specific instances where your leadership made a difference, highlighting your ability to bring out the best in others.
✨Customer Service is Key
Since this role revolves around delivering fantastic customer service, come armed with stories that demonstrate your commitment to customer satisfaction. Discuss how you've handled challenging situations and turned them into positive experiences for customers.
✨Prepare for Practical Exercises
Expect to complete a currency conversion exercise during the online interview. Brush up on your foreign exchange knowledge and practice some quick calculations. This will not only help you feel more confident but also show that you're serious about the role.