At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage travel money transactions.
- Company: Join Tesco, a leading retailer with a commitment to diversity and inclusion.
- Benefits: Enjoy flexible shifts, 25 days holiday, and a monthly bonus for hitting targets.
- Other info: Great career development opportunities and wellbeing support available.
- Why this job: Make a real impact by supporting customers and driving team success in a dynamic environment.
- Qualifications: Passionate leader with retail experience and a positive attitude towards customer service.
The predicted salary is between 28548 - 28548 £ per year.
Bureau Manager – Tesco Travel Money
Location: Southampton
Hours: 37.5 per week
Salary: £28,548 per annum
Contract: Temporary, Full Time – until May 2027
Overview
You will lead a team at one of our busy bureaux, supporting customers with travel money needs, processing foreign exchange transactions and online orders accurately, and ensuring exceptional customer service.
Responsibilities
- Lead, support and champion your team to deliver excellence every day.
- Work towards KPIs and deliver on targets.
- Review data to drive performance and continuous improvement, celebrating success together.
- Ensure the bureau consistently meets compliance metrics, successfully passes internal audits, and operates to business standard operating procedures.
- Work in a fast‑paced environment, delivering fantastic customer service.
- Apply training and offer expert advice on our products and services.
- Follow company processes and pay attention to detail to keep everything on track.
Qualifications
- Passionate people leader who leads from the front, bringing out the best in the team.
- Great communicator with an eye for detail, leaving no stone unturned.
- Experience in driving and delivering revenue, performance and excellence every day.
- Strong retail‑based background with a passion for great customer service and a positive can‑do attitude.
Benefits
- Optional benefits including access to Private Medical, Dental and Critical Illness Insurance, and discounted health checks and wellness screenings.
- Wellbeing support with programmes to help with physical, mental and financial wellness.
- Flexible shift patterns, with voluntary overtime available during busy seasons.
- 25 days holiday plus bank holidays (pro‑rata).
- Monthly bonus for hitting targets.
- Pension plan with Scottish Widows.
- Career development through training, learning pathways and internal opportunities.
- Equal Opportunity Employer
We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
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Tesco Travel Bureau Manager in Southampton employer: Travelex Central Services
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