At a Glance
- Tasks: Build relationships with customers and tailor their travel money experience.
- Company: Dynamic company offering a supportive and inclusive work environment.
- Benefits: Earn £13.50 per hour, enjoy 25 days holiday, and access employee discounts.
- Other info: Flexible shifts available, perfect for students seeking casual work.
- Why this job: Become a trusted advisor in travel money and make a real difference.
- Qualifications: Strong numeracy skills and great communication abilities are essential.
The predicted salary is between 13.5 - 13.5 £ per hour.
- Customer Service Specialist
- Job
- Type: Zero hours
Hours per week: Casual - Working
Patterns: We support our business 24 hours per day, seven days a week, so there are various shifts available.
We work on a fixed shift rotation.
Benefits
- 25 days plus bank holidays
- Employee discount platform with Everyday Rewards by Bravo at hundreds of shops & online stores
- Employee Assistance Program
- Cycle to Work Scheme
- Life & Dental Insurance, Critical Illness Cover
Responsibilities
- Nurturing and forming relationships with customers through inbound calls to gain a better understanding of their travel and currency requirements, then tailoring their experience based on their needs.
- Supporting both our Customers and Branches with resolving their queries regarding Travel Money orders.
- Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services.
- Ensuring GDPR and financial regulation standards are adhered to with every call whilst delivering on business objectives and metrics such as compliance, customer satisfaction and call handling.
- Delivering on key performance goals both procedural, operational and customer focused.
Qualifications
- Numerically and technically proficient – firm grasp of numbers as you’ll be handling large amounts of cash and currency regularly daily.
- Proficient with Microsoft Office products such as Outlook, Excel, and Word.
- Great communicator – natural at talking with people, building relationships, and listening to understand needs.
- Desire to succeed – drive and vision to want to make a difference, enjoy what you do, and care about the impact you have on people.
- Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Customer Service Specialist in Peterborough employer: Travelex Central Services
Travelex is an exceptional employer that prioritises customer-centricity and innovation, making it a dynamic place for a Senior Digital Marketing Manager to thrive. With a flexible hybrid work model in vibrant locations like Peterborough and London, employees benefit from a collaborative culture that fosters professional growth and creativity. The company offers competitive remuneration, opportunities for career advancement, and the chance to be part of a leading brand in the foreign exchange industry, driving meaningful change in the digital landscape.
