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- Tasks: Support technology operations, troubleshoot issues, and collaborate on solutions in a fast-paced environment.
- Company: Join Travelers, a leading property casualty insurer with a 160-year legacy of innovation and community care.
- Benefits: Enjoy hybrid work options, private medical insurance, generous holiday entitlement, and wellness programmes.
- Why this job: Be part of a collaborative culture that values innovation and offers opportunities for personal and professional growth.
- Qualifications: Experience in IT infrastructure, excellent communication skills, and a related degree or equivalent experience preferred.
- Other info: Contribute to community service through our volunteer encouragement programmes.
The predicted salary is between 48000 - 72000 £ per year.
Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category Technology Target Openings 1 What Is the Opportunity? At Travelers, we want to ensure our work can be done as efficient and effective as possible to deliver top-tier service and products to our customers, employees, and clients. The Technology Operations Center provides assistance for the technology needs of employees. As the Senior Technology Operations Engineer you will support either the Incident Response Team or the Problem Management Team within the Technology Operations Center. You will manage and provide technology solutions for basic and complex issues for lines of business and/or technology areas across the enterprise. As a Sr. Technology Operations Engineer you will work in a fast-paced environment and leverage your collaboration and incident correlation skills as well as your thorough understanding of operations of infrastructure technologies.
Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.What Will You Do?
- Drive troubleshooting of network infrastructure and services, respond to alerts, create solutions, and provide customer support.
- Resolve tasks that require critical thinking and follow documented actions or instructions to complete the work.
- Collaborate with peers to proactively identify potential issues and areas of improvements in existing network environment.
- Provide input to develop and/or redesign solutions while consulting with application areas and business units to provide technology recommendations and solutions to support business needs.
- Build, leverage, and maintain effective alliances across technical and business communities to achieve efficient and effective results.
- Determine and resolve of technological problems.
- Identify and tackle infrastructure root causes using the Root Cause Analysis (RCA) process.
- Remediate and improve resiliency of faulting systems.
- Improve troubleshooting documentation with the Incident Response Team.
- Provide input to develop and/or redesign solutions with partnership from application and engineering teams.
- Build, leverage, and maintain effective alliances across technical and business communities to achieve efficient and effective results.
- Multitasks according to business priorities and production availability requirements.
- Act as a Problem Process Ambassador to the Technology and Operations organization by providing assistance and guidance through the problem management process to others who are not familiar or experienced with the process.
- Perform other duties as assigned.
What Will Our Ideal Candidate Have?
- Knowledge and experience with Information Technology Infrastructure Library processes and event management.
- Excellent communication skills with the ability to translate technical concepts into relevant business terms.
- Demonstrated independently research, analyze and pinpoint root cause of significant system outages in pressure situations and provides recommendations and can understand what corrective actions are necessary to resolve and restore services to critical business systems.
- Excellent ability to manage multiple priorities simultaneously and follow through to ensure timely completion.
- Exemplify the ability to provide critical system support and service across Middleware technologies including Application and Web servers, SSO technologies, Automation tools, scripting, monitoring and analysis tools, and/or network technologies.
- Strong technical aptitude with the ability and initiative to quickly learn new infrastructure technologies and deploy new concepts and technologies (i.e. Amazon Web Services, Google Compute Platform, Azure, OpenShift Container Platform, Pivotal Cloud Foundry, MuleSoft).
- Related Degree qualification or equivalent experience preferred.
What is a Must Have?
- Previous hands-on experience independently supporting complex workflows and creating solutions in a large organization is required.
What Is in It for You?
- Private Medical Insuran ce: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
- Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
- Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
- Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit .
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Senior Tech Ops Engineer, Europe employer: Travelers
Contact Detail:
Travelers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Tech Ops Engineer, Europe
✨Tip Number 1
Familiarise yourself with the Information Technology Infrastructure Library (ITIL) processes, as this role heavily relies on them. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to best practices in technology operations.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in network infrastructure and services. Be prepared to discuss specific examples of how you've resolved complex issues in past roles, as this will showcase your critical thinking abilities and hands-on experience.
✨Tip Number 3
Network with current or former employees of Travelers, particularly those in technology operations. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Demonstrate your ability to collaborate effectively by preparing examples of past teamwork experiences. Highlight how you’ve built alliances across technical and business communities, as this is crucial for success in the Senior Tech Ops Engineer role.
We think you need these skills to ace Senior Tech Ops Engineer, Europe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Senior Tech Ops Engineer role. Focus on your hands-on experience with complex workflows and any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company's values and how your background fits into their culture of innovation and collaboration. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Technical Skills: Clearly outline your technical skills, especially those related to Middleware technologies, cloud platforms, and troubleshooting processes. Use bullet points for clarity and ensure you include any relevant certifications or degrees.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've identified and tackled root causes of technological problems. This will demonstrate your critical thinking skills and ability to work under pressure, which are essential for this role.
How to prepare for a job interview at Travelers
✨Understand the Company Culture
Before your interview, take some time to research Travelers and their commitment to innovation and collaboration. Familiarise yourself with their values and how they align with your own. This will help you demonstrate that you're a good fit for their culture.
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with complex workflows and infrastructure technologies. Highlight specific examples where you've successfully resolved issues or improved processes, especially in high-pressure situations.
✨Communicate Clearly
Since excellent communication skills are essential for this role, practice explaining technical concepts in simple terms. Be ready to translate your technical knowledge into business language, showing how your solutions can benefit the company.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and critical thinking skills. Prepare to discuss how you would approach troubleshooting network infrastructure issues or managing multiple priorities, using real-life examples from your past experiences.
