Senior Delegated Claims Performance Insights Specialist

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

What Is the Opportunity? Travelers Europe is a leading insurance company, and we are seeking a talented and experienced Senior Delegated Claims Performance Insights Specialist to join our team in London or Redhill. The ideal candidate will have experience in Lloyd’s delegated claims, data management, manipulation, trend analysis, and MI (Management Information) reporting.

Key responsibilities include:

• Managing the end-to-end bordereaux (BDX) process.
• Building reports using Excel or Power BI.
• Overseeing data capture for claims.
• Producing and evaluating management information.
• Providing insights to help underwriting teams manage portfolios.
• Supporting data-driven decisions.
• Creating and presenting MI reports to senior leaders.
• Influencing business decisions based on evidence.
• Developing a performance management framework.
• Collaborating with third parties.
• Ensuring data-driven insights guide strategic decisions.

Experience in bordereaux, MI, and the UK/Ireland specialty (Lloyd’s) insurance markets is essential. The ideal candidate will be creative, strategic, and skilled in presenting complex data to various stakeholders.

Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.

What Will You Do? You will build relationships with key stakeholders to ensure their expectations are appropriately managed. You will be responsible for gathering and in-depth analysis of DA claim information. You will identify emerging trends through the gathering and review of DA claim data. You will understand how what is happening on the front line of DA Claims impacts other areas of the business. Responsible for implementation and maintenance of Travelers Delegated Data Standards. Ensure that Travelers Europe implements appropriate performance metrics to manage all DA underwriting contracts within Travelers Europe across all business units (across all MGAs and Lloyd’s coverholders). Support DA structuring including non-commercial terms of contracts, data requirements and reporting structures. Responsible for providing Claim MI and reporting on DA contracts’ performance to TRVE internal oversight and governance panels including DA Panel (DAP), Exposure Management Panel (EMP) and relevant Management Committees. Support Delegated monitoring and reporting, with responsibility for elements of Lloyd’s reporting. Responsible for driving data-first DA portfolio management including EPI / ELR Management, bordereaux MI and ongoing monitoring of 3rd party performance.

Be Committed, Be Connected, Be Creative and Be Commercial – these are the values we are passionate about. Understanding and embracing our values will shape your success and contribute to making Travelers Europe a great place to work. To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments.

What Will Our Ideal Candidate Have?

• Previous experience of claim performance management and analytics.
• Good working knowledge and ability required in respect of analytical thinking, judgement, decision making, communication and strong teamwork.
• Demonstrates intermediate ability in the areas of positive interaction with claim, underwriters, internal and external auditors.
• Demonstrates advanced knowledge and ability in respect of Microsoft office systems including Word, Excel, and PowerPoint.
• Demonstrates advanced relationship management skills.
• Ability to work with people from different backgrounds, experiences, cultures, races, etc. and views those differences as assets to be leveraged to accomplish business goals and objectives.
• Good knowledge of organisational and relevant regulatory requirements, policies, procedures.
• Experience of helping to manage Delegated Authority Claim support services.
• Experience of leading data management, performance MI and operational effectiveness for Delegated Authority Underwriting teams.
• Experience of Lloyd’s of London Delegated Authority Underwriting Regulatory Compliance and Minimum Standards.
• ACII qualification.
• Data Management based training qualification.

What is a Must Have?

• Proven experience in Data Management especially Bordereau Management.
• Previous experience in Lloyds and/or the London Market.

What Is in It for You?

• Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
• Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
• Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
• Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.

Employment Practices: Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting.