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For Companies At a Glance
- Tasks: Manage motor claims from start to finish, ensuring excellent customer service.
- Company: Join Travelers, a top property casualty insurer with over 160 years of innovation and collaboration.
- Benefits: Enjoy hybrid work options, professional development, and a supportive team culture.
- Why this job: Be part of a dynamic team that values creativity and commitment while making a real impact.
- Qualifications: 5 GCSEs including Maths and English; insurance experience preferred but not essential.
- Other info: Opportunity for growth and potential for further qualifications like ACII or APA.
The predicted salary is between 30000 - 42000 £ per year.
Who Are We?
Taking care of our customers, our communities, and each other. That’s the Travelers Promise. We have maintained our reputation as one of the best property casualty insurers for over 160 years. Join us to discover a culture rooted in innovation and collaboration, where you can love what you do and where you do it.
Job Category
Claim
Target Openings
1
What Is the Opportunity?
We are looking for an experienced Motor Claims Handler to join our Redhill office on a 12-month fixed-term contract. You will manage motor claims from start to finish, ensuring efficiency, fairness, and excellent customer service. Prior experience in motor claims handling and knowledge of relevant regulations are required.
Travelers Europe offers flexible hybrid working: three days in the office and two days remote, subject to company policy.
What Will You Do?
- Analyze and apply policy coverage accurately to all assigned claims.
- Investigate claims thoroughly.
- Negotiate and settle claims proactively, reserving claims accurately.
- Manage external vendors, monitor service quality and costs.
- Authorize claim payments within authority limits.
- Maintain accurate data records.
- Build effective relationships internally and externally.
- Support team members and participate in projects.
- Communicate actions and insights with managers and colleagues.
- Engage in training and development activities.
- Perform other duties as assigned.
Our values include being committed, connected, creative, and energized, which drive our success and workplace culture.
What Will Our Ideal Candidate Have?
- Some insurance-related experience (paralegal, operations, broker, claims, etc.) preferred.
- Technical knowledge to handle claims within authority.
- Competent handling of claims following standards and practices.
- Intermediate communication and business skills.
- Ability to build relationships and work collaboratively.
- Flexibility and influence skills.
- Accountability and credibility.
- Analytical and strategic thinking.
- Strong customer focus.
- Sound judgment and decision-making skills.
- Teamwork ability.
- Working towards or possessing ACII or APA qualification.
What Is a Must Have?
- Minimum of 5 GCSEs including Maths and English or equivalent.
Employment Practices
Travelers is an equal opportunity employer, valuing diversity and inclusion.
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Motor Claims Handler - Fixed Term Contract 12 Months employer: Travelers
Contact Detail:
Travelers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Claims Handler - Fixed Term Contract 12 Months
✨Tip Number 1
Familiarise yourself with the specific claims handling processes and policies of Travelers. Understanding their approach to customer service and claims management will help you align your responses during interviews.
✨Tip Number 2
Network with current or former employees of Travelers, especially those in claims handling roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare to discuss your previous experience in motor claims handling in detail. Be ready to share specific examples of how you've managed claims efficiently and maintained high customer service standards.
✨Tip Number 4
Demonstrate your commitment to continuous learning by mentioning any relevant training or qualifications you are pursuing, such as the ACII qualification. This shows your dedication to professional development in the insurance field.
We think you need these skills to ace Motor Claims Handler - Fixed Term Contract 12 Months
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Motor Claims Handler. Familiarise yourself with the key tasks mentioned in the job description, such as managing claims from cradle to grave and ensuring customer service excellence.
Tailor Your CV: Customise your CV to highlight relevant experience in motor claims handling or related fields. Emphasise your skills in negotiation, customer service, and any technical knowledge that aligns with the requirements of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the insurance industry and your understanding of Travelers' values. Mention specific experiences that demonstrate your ability to handle claims efficiently and your commitment to customer satisfaction.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the claims handling role.
How to prepare for a job interview at Travelers
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with Travelers' core values: Be Committed, Be Connected, Be Creative, and Be Energised. Demonstrating how you embody these values in your previous roles can set you apart from other candidates.
✨Showcase Your Claims Handling Experience
Prepare specific examples from your past experience that highlight your ability to manage motor claims effectively. Discuss how you've handled claims from start to finish, focusing on your customer service skills and any challenges you overcame.
✨Demonstrate Team Collaboration
Since the role requires working closely with team members and external vendors, be ready to discuss instances where you've successfully collaborated with others. Highlight your communication skills and how you contribute to a positive team environment.
✨Prepare for Technical Questions
Brush up on your technical knowledge related to motor claims handling. Be prepared to answer questions about policy coverage, claims investigation, and negotiation techniques. Showing your expertise will reassure the interviewer of your capability to handle the role.