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- Tasks: Support underwriting processes and manage documentation in a dynamic team environment.
- Company: Join Travelers, a leading insurer with over 160 years of commitment to customers and communities.
- Benefits: Enjoy flexible hybrid work, private medical insurance, generous holiday entitlement, and wellness programmes.
- Why this job: Be part of a collaborative culture that values innovation and offers opportunities for personal growth.
- Qualifications: Ideal candidates have insurance experience, strong communication skills, and a customer-centric approach.
- Other info: Engage in community service through our volunteer rewards programme.
The predicted salary is between 30000 - 42000 £ per year.
3 weeks ago Be among the first 25 applicants
Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Target Openings
1
What Is the Opportunity?
We are looking for an Operations Associate to join our Ops team based in Redhill, Surrey.
The Operations Associate plays a crucial role in helping to deliver and maintain production services that are aligned with the Travelers Europe\’s strategic goals.
This role helps to provide comprehensive administrative support to facilitate underwriting processes, delivering new business quotes, renewal terms, and endorsements across all lines of business.
This role involves maintaining standard operating procedures, engaging in operational and regulatory reporting, resolving customer inquiries, and contributing to operational change initiatives.
Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.
What Will You Do?
Underwriting Lifecycle Management:
- Thoroughly review all in-scope submissions and process these in line with agreed service levels.
- Execute tasks related to the underwriting lifecycle, including new business and renewal quote preparation, submissions analysis, policy debiting and issuance, slip recording, endorsements, lapses adjustments, null declarations, and notice of cancellations.
- Manage account documentation, including quotations, actuarial pricing models, reinsurance contracts, endorsements, and cancellations.
Data Records and Document Management:
- Ensure underwriting information submitted electronically is stored and updated, within service levels.
- Process underwriting premium corrections efficiently and liaise with underwriters and brokers, as required.
- Perform data cleansing and input additional risk information, ensuring accuracy in data quality.
- Complete exception reporting and exceptions clearance to maintain accurate records in our underwriting systems of record.
- Provide the Claim department with account coverage information as requested.
Standard Operating Procedures and Training:
- Create and maintain standard operating procedures in the agreed format.
- Deliver training and support to onshore and offshore colleagues and business partners.
Regulatory Compliance and Miscellaneous:
- Meet all regulatory requirements (e.g., treating customers fairly) and align with Travelers Europe values and capabilities.
- Ensure compliance with sales, marketing, underwriting, and regulatory guidelines.
- Perform other assigned duties, as required.
What Will Our Ideal Candidate Have?
- Previous experience in the insurance industry; studying towards professional insurance qualifications.
- General knowledge of commercial insurance products and policies.
- Strong written and verbal communication skills.
- Ability to develop effective working relationships across the organization.
- Customer-centric approach.
- Process improvement mindset and adaptability to change.
- Computer proficiency and familiarity with various applications.
- Highly motivated, capable of independent work, and very comfortable in a team environment.
- Detail-focused with a high degree of accuracy in work.
What Is in It for You?
- Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
- Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
- Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
- Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- General Business
- Insurance
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Insurance Operations Associate employer: Travelers Insurance Co. Ltd.
Contact Detail:
Travelers Insurance Co. Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Operations Associate
✨Tip Number 1
Familiarise yourself with the underwriting lifecycle and the specific tasks involved, such as policy debiting and endorsements. This knowledge will help you speak confidently about your understanding of the role during interviews.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work in operations or underwriting. Engaging with them on platforms like LinkedIn can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Demonstrate your customer-centric approach by preparing examples of how you've successfully resolved customer inquiries or improved processes in previous roles. This will showcase your alignment with Travelers' values.
✨Tip Number 4
Stay updated on regulatory requirements in the insurance sector. Being knowledgeable about compliance will not only impress interviewers but also show that you are proactive and detail-oriented.
We think you need these skills to ace Insurance Operations Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Insurance Operations Associate position. Understand the key responsibilities and required skills, such as underwriting lifecycle management and data records management.
Tailor Your CV: Customise your CV to highlight relevant experience in the insurance industry. Emphasise your strong written and verbal communication skills, customer-centric approach, and any process improvement initiatives you've been involved in.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Travelers Europe that resonate with you, such as their commitment to innovation and community involvement.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented clearly. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Travelers Insurance Co. Ltd.
✨Know Your Insurance Basics
Make sure you brush up on your knowledge of commercial insurance products and policies. Being able to discuss these confidently will show that you have a solid foundation for the role.
✨Demonstrate Your Customer-Centric Approach
Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will highlight your ability to put customers first, which is crucial for the Operations Associate position.
✨Showcase Your Attention to Detail
Since the role requires a high degree of accuracy, be ready to discuss how you ensure precision in your work. You might want to share specific instances where your attention to detail made a difference.
✨Emphasise Your Adaptability
The job involves engaging in operational change initiatives, so be prepared to talk about times when you've successfully adapted to change or improved processes in previous roles.
