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For Companies At a Glance
- Tasks: Support brokers and teams by resolving queries and ensuring smooth operations.
- Company: Join Travelers, a leading insurer with over 160 years of commitment to customers and communities.
- Benefits: Enjoy private medical insurance, generous holiday entitlement, and a wellness programme.
- Why this job: Be part of a collaborative culture that values innovation and personal growth.
- Qualifications: A-level or equivalent required; strong problem-solving and relationship-building skills preferred.
- Other info: Opportunity for career advancement in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
What Is the Opportunity?
Are you ready to embark on a rewarding career in the insurance industry where attitude is key to success? We're seeking an enthusiastic and motivated individual to join our team and play a pivotal role in working with our Distribution and Underwriting teams, ensuring seamless operations and effective query resolutions.
As part of your journey, you will:
- Build and maintain robust working relationships with our broker partners, third-party technology providers, and internal teams.
- Gain expertise in our eTrade systems and processes, making you indispensable to our broker partners as you assist them in onboarding and trading with us electronically.
- Collaborate with our BI Small core team to learning about our current and future products, facilitating the implementation of product changes and user acceptance testing.
We're not just looking for skills—your enthusiasm, drive, and eagerness to learn and grow in the industry are what set you apart.
Ready to make an impact and thrive in a supportive and engaging environment? Apply today to join our team and embark on an exciting career path!
What Will You Do?
- Timely resolution of internal or external queries and issues ensuring all decisions and processes are consistent with BI Small protocols.
- Super User with our third party technology provider and be the first point of contact for internal stakeholders.
- Responsible for data integrity and rectification of issues identified.
- Business Lead for User Acceptance Training (UAT) and Change Request implementation.
- Broker Activations on eTrade system and query resolution.
- Perform other duties as assigned.
What Will Our Ideal Candidate Have?
- Effective query resolution and problem solving techniques.
- Understanding of data entry systems.
- Experience of developing and maintaining relationships with internal and external stakeholders across various functions.
- Effective prioritisation of workload.
- Ability to easily navigate multiple IT systems.
- Strong numeracy skills.
What is a Must Have?
- A-level or equivalent school certificate.
What Is in It for You?
- Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
- Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
- Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
- Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
eTrade Support Specialist employer: Travelers Insurance Co. Ltd.
Contact Detail:
Travelers Insurance Co. Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eTrade Support Specialist
✨Tip Number 1
Familiarise yourself with the eTrade systems and processes mentioned in the job description. Understanding how these systems work will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Network with current or former employees of Travelers, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss your problem-solving techniques and experiences in query resolution. This role emphasises effective query resolution, so having specific examples ready will showcase your suitability for the position.
✨Tip Number 4
Highlight any experience you have in building relationships with stakeholders. Since this role involves collaboration with brokers and internal teams, demonstrating your interpersonal skills will set you apart from other candidates.
We think you need these skills to ace eTrade Support Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the eTrade Support Specialist position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in customer support, query resolution, or working with technology systems. Use specific examples to demonstrate your problem-solving skills and ability to build relationships.
Show Enthusiasm: Express your enthusiasm for the role and the insurance industry in your application. Mention why you are excited about the opportunity to work with broker partners and internal teams, and how you plan to contribute to the company's success.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Travelers Insurance Co. Ltd.
✨Show Enthusiasm for the Role
Make sure to express your excitement about the eTrade Support Specialist position. Companies like Travelers value candidates who are genuinely interested in the role and the insurance industry, so let your passion shine through during the interview.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've effectively resolved queries or issues in previous roles. Highlighting your problem-solving techniques will show that you can handle the timely resolution of internal or external queries, which is crucial for this position.
✨Familiarise Yourself with eTrade Systems
Research and understand the basics of eTrade systems and processes. Being knowledgeable about these systems will not only impress your interviewers but also demonstrate your eagerness to learn and grow within the role.
✨Highlight Relationship-Building Experience
Be ready to discuss your experience in developing and maintaining relationships with stakeholders. This role requires collaboration with broker partners and internal teams, so showcasing your interpersonal skills will be key to your success in the interview.
