Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team managing diverse Professional & Financial lines claims.
- Company: Join Travelers Europe, a top property casualty insurer with 160 years of excellence.
- Benefits: Enjoy private medical insurance, generous holiday entitlement, and a wellness programme.
- Why this job: Be part of an innovative culture that values collaboration and personal growth.
- Qualifications: Experience in claims handling and team management is essential.
- Other info: We encourage community involvement and value diversity in our workforce.
The predicted salary is between 43200 - 72000 £ per year.
Join us to discover a culture that is rooted in innovation and thrives on collaboration.
We are currently recruiting for a Claims Team Manager to lead our Bond & Speciality Insurance team based in our London office. This is an exciting opportunity to lead a group of Claim Professionals handling a diverse portfolio of Professional & Financial lines claims, including Professional Indemnity (PI), Directors & Officers (D&O), Financial Institutions (FI), and Transactional Liability/Warranty & Indemnity (W&I) matters. This role is pivotal to driving the continued growth and evolution of the claims handling function.
We’re seeking a confident and inspiring leader with proven expertise in managing professional indemnity and financial lines claims. The ideal candidate will have a strong track record of building and developing high-performing teams, with the ability to coach, motivate, and support career growth. Exceptional communication skills are key, ensuring the team is aligned with the company’s vision and understands how their contributions drive long-term success.
What Will You Do?
- Build and maintain a high-performance team.
- Help to create an environment that values and rewards our people’s engagement in our culture.
- Hold individuals to account, ensuring transparency and accountability.
- Implement the overall claim strategy for delivering a right touch claim service.
- Be an integral part of a continuous improvement environment seeking out opportunities to evolve our value propositions.
- Maintain partnerships across the organisation and be able to influence senior leaders.
- Provide direction and effectively lead by example to ensure that your team are energised to deliver success.
To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments.
What Will Our Ideal Candidate Have?
- Experience of change management is a distinct advantage.
- Experience of managing performance improvement programmes.
What is a Must Have?
- Experience in Claim handling and or the management of Claim handling as a service.
- General knowledge of using metrics and KPIs to deliver successful outcomes.
- General knowledge and experience in engaging with business stakeholders and building successful strategies.
- Thorough knowledge of and experience in the handling Claim processes and procedures.
- Experience in managing teams.
What Is in It for You?
- Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers.
- Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan.
- Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually.
- Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization.
Claims Team Manager - Professional Lines and Financial Lines employer: Travelers Insurance Co. Ltd.
Contact Detail:
Travelers Insurance Co. Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Team Manager - Professional Lines and Financial Lines
✨Tip Number 1
Familiarise yourself with the specific types of claims mentioned in the job description, such as Professional Indemnity and Directors & Officers claims. Understanding these areas will help you speak confidently about your experience and how it aligns with the role.
✨Tip Number 2
Network with professionals in the insurance industry, particularly those who have experience in claims management. Engaging with current or former employees at Travelers can provide valuable insights into the company culture and expectations for the Claims Team Manager role.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully built high-performing teams in the past. Be ready to share specific examples that demonstrate your ability to motivate and develop team members, as this is a key aspect of the role.
✨Tip Number 4
Research the latest trends and challenges in the professional lines and financial lines insurance sectors. Being knowledgeable about current issues will not only impress during interviews but also show your commitment to continuous improvement and innovation in claims handling.
We think you need these skills to ace Claims Team Manager - Professional Lines and Financial Lines
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Claims Team Manager position at Travelers Europe. Make sure you understand the key responsibilities and required skills, particularly around managing professional indemnity and financial lines claims.
Tailor Your CV: Customise your CV to highlight relevant experience in claims handling and team management. Emphasise your leadership skills and any experience with performance improvement programmes or change management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've built high-performing teams and contributed to successful outcomes in previous positions.
Highlight Communication Skills: In both your CV and cover letter, emphasise your exceptional communication skills. Provide examples of how you've effectively engaged with stakeholders and influenced senior leaders in past roles.
How to prepare for a job interview at Travelers Insurance Co. Ltd.
✨Showcase Your Leadership Skills
As a Claims Team Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and motivational techniques.
✨Understand the Claims Process
Make sure you have a solid grasp of the claims handling processes and procedures relevant to Professional and Financial lines. Be ready to discuss specific cases or scenarios where you've applied this knowledge effectively.
✨Highlight Change Management Experience
Since experience in change management is a distinct advantage for this role, be prepared to share instances where you've successfully implemented changes within a team or organisation. Discuss the challenges faced and how you overcame them.
✨Communicate Your Vision
Exceptional communication skills are key for this position. Practice articulating your vision for the team and how you plan to align their efforts with the company's goals. This will show that you can effectively influence and engage with senior leaders.
