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- Tasks: Support technology solutions and troubleshoot issues in a fast-paced environment.
- Company: Join Travelers Europe, a leading property casualty insurer with over 160 years of innovation.
- Benefits: Enjoy hybrid work options, private medical insurance, generous holiday entitlement, and wellness programmes.
- Why this job: Be part of a collaborative culture that values innovation and community involvement.
- Qualifications: Experience in IT infrastructure and problem-solving in high-pressure situations is essential.
- Other info: Opportunity to make a real impact while developing your technical skills.
The predicted salary is between 42000 - 84000 £ per year.
At Travelers, we want to ensure our work can be done as efficient and effective as possible to deliver top‑tier service and products to our customers, employees, and clients. The Technology Operations Center provides assistance for the technology needs of employees. As the Senior Technology Operations Engineer you will support either the Incident Response Team or the Problem Management Team within the Technology Operations Center. You will manage and provide technology solutions for basic and complex issues for lines of business and/or technology areas across the enterprise. As a Sr. Technology Operations Engineer you will work in a fast‑paced environment and leverage your collaboration and incident correlation skills as well as your thorough understanding of operations of infrastructure technologies.
Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full‑time employees working three days a week in the office and two days at home (or pro rata for part‑time employees).
What Will You Do?
- Drive troubleshooting of network infrastructure and services, respond to alerts, create solutions, and provide customer support.
- Resolve tasks that require critical thinking and follow documented actions or instructions to complete the work.
- Collaborate with peers to proactively identify potential issues and areas of improvements in existing network environment.
- Provide input to develop and/or redesign solutions while consulting with application areas and business units to provide technology recommendations and solutions to support business needs.
- Build, leverage, and maintain effective alliances across technical and business communities to achieve efficient and effective results.
- Determine and resolve technological problems.
- Identify and tackle infrastructure root causes using the Root Cause Analysis (RCA) process.
- Remediate and improve resiliency of faulting systems.
- Improve troubleshooting documentation with the Incident Response Team.
- Provide input to develop and/or redesign solutions with partnership from application and engineering teams.
- Build, leverage, and maintain effective alliances across technical and business communities to achieve efficient and effective results.
- Multitasks according to business priorities and production availability requirements.
- Act as a Problem Process Ambassador to the Technology and Operations organization by providing assistance and guidance through the problem management process to others who are not familiar or experienced with the process.
- Perform other duties as assigned.
What Will Our Ideal Candidate Have?
- Knowledge and experience with Information Technology Infrastructure Library processes and event management.
- Excellent communication skills with the ability to translate technical concepts into relevant business terms.
- Demonstrated independently research, analyse and pinpoint root cause of significant system outages in pressure situations and provides recommendations and can understand what corrective actions are necessary to resolve and restore services to critical business systems.
- Excellent ability to manage multiple priorities simultaneously and follow through to ensure timely completion.
- Exemplify the ability to provide critical system support and service across Middleware technologies including Application and Web servers, SSO technologies, Automation tools, scripting, monitoring and analysis tools, and/or network technologies.
- Strong technical aptitude with the ability and initiative to quickly learn new infrastructure technologies and deploy new concepts and technologies (i.e. Amazon Web Services, Google Compute Platform, Azure, OpenShift Container Platform, Pivotal Cloud Foundry, MuleSoft).
- Related Degree qualification or equivalent experience preferred.
What is a Must Have?
- Advanced knowledge of one or more of the following technical skills Foundational IT Infrastructure, Operating Systems and Software.
What Is in It for You?
- Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
- Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
- Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
- Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counselling services and other resources that support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit https://careers.travelers.com/life-at-travelers/benefits/.
Seniority level
Not Applicable
Employment type
Full‑time
Job function
Information Technology
Industries
Insurance
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Senior Tech Ops Engineer, Europe employer: Travelers Europe
Contact Detail:
Travelers Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Tech Ops Engineer, Europe
✨Tip Number 1
Familiarise yourself with the Information Technology Infrastructure Library (ITIL) processes, as this role heavily relies on them. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to best practices in technology operations.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've tackled complex technical issues in previous roles. Be ready to discuss specific incidents where you identified root causes and implemented effective solutions, as this is a key aspect of the Senior Tech Ops Engineer position.
✨Tip Number 3
Network with current or former employees of Travelers Europe on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview process.
✨Tip Number 4
Prepare to discuss your experience with cloud technologies such as AWS, Azure, or Google Cloud. Given the emphasis on modern infrastructure in the job description, demonstrating your knowledge and hands-on experience with these platforms will set you apart from other candidates.
We think you need these skills to ace Senior Tech Ops Engineer, Europe
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Senior Tech Ops Engineer position. Understand the key responsibilities and required skills, such as troubleshooting network infrastructure and collaborating with teams.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your hands-on experience in supporting complex workflows and any familiarity with technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology operations and your understanding of the company's values. Mention specific examples of how your previous experiences have prepared you for this role.
Highlight Soft Skills: In addition to technical skills, emphasise your communication abilities and critical thinking skills. The role requires translating technical concepts into business terms, so demonstrate your capability in this area.
How to prepare for a job interview at Travelers Europe
✨Understand the Company Culture
Before your interview, take some time to research Travelers Europe and their commitment to innovation and collaboration. Understanding their culture will help you align your answers with their values and demonstrate that you're a good fit.
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with complex workflows and infrastructure technologies. Highlight specific examples where you've successfully resolved issues or improved processes, as this will show your capability in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially related to incident response and root cause analysis. Practise articulating your thought process when tackling technical challenges, as this will showcase your critical thinking abilities.
✨Communicate Effectively
Since excellent communication is key for this role, practise translating technical jargon into business terms. This will not only demonstrate your understanding of the technology but also your ability to collaborate with non-technical stakeholders.
