At a Glance
- Tasks: Provide 1st and 2nd line IT support for PCs, laptops, and mobile devices.
- Company: Join Travelers, a leading insurer with over 170 years of experience.
- Benefits: Enjoy private medical insurance, generous holiday entitlement, and wellness programmes.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Kickstart your career in tech while helping others solve their IT issues.
- Qualifications: Experience in customer-facing IT support and strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
Travelers is a leading property casualty insurer with more than 170 years of experience. This role provides 1st and 2nd line IT technical support to Travelers UK staff, ensuring optimal use of corporate IT systems.
Key Responsibilities:
- Assist with 1st and 2nd line IT support for PCs, laptops, printers, scanners and mobile devices.
- Support PC‑based applications such as Microsoft Outlook and MS Office.
- Log and track incidents and requests in the IT Service Desk system, meeting SLA targets.
- Coordinate internal moves and set up presentation equipment for meetings.
- Collaborate with third‑party vendors and other IT teams as needed.
- Maintain records and comply with Travelers Companies’ Code of Business Conduct, HR policies and applicable regulatory requirements (FSA, Irish Financial Regulator, Sarbanes‑Oxley).
- Perform additional duties as assigned.
Ideal Candidate Profile:
- Experience in a technical customer‑service or IT support role.
- Background in Business, Information Technology or related field.
- Knowledge of Apple iOS mobile devices, network connectivity, business applications and system access.
- Demonstrated ability to handle multiple support scenarios across reporting channels.
- Strong communication skills and a collaborative style.
- Analytical mindset with problem‑solving skills and the capacity to deliver timely solutions with some supervision.
Must‑Have Experience:
- Prior engagement in customer‑facing, end‑user technology support.
Benefits:
- Private medical insurance with optional dependents coverage.
- Core pension contribution from Travelers with potential for increased contribution if you contribute.
- Minimum 25 days holiday entitlement per year, up to 35 days with purchase.
- Wellness and mental health programmes, including free counseling services.
- Volunteer encouragement through matching gift and volunteer rewards.
Travelers is an equal‑opportunity employer. If you have specific questions regarding the physical requirements of this role, please contact us. Travelers reserves the right to fill this position at a level above or below the level included in this posting.
IT First Line Support Technician in Redhill employer: Travelers Canada
Travelers is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With comprehensive benefits including private medical insurance, generous holiday entitlement, and wellness programmes, employees are encouraged to thrive both personally and professionally. Located in the UK, this role as an IT First Line Support Technician provides a unique opportunity to be part of a leading insurer with a rich history, fostering collaboration and innovation within a dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land IT First Line Support Technician in Redhill
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Travelers Canada values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Travelers Canada might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Travelers Canada!
✨Direct Apply to Travelers Canada
Let's not forget to apply directly through the Travelers Canada website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT First Line Support Technician in Redhill
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Travelers Canada.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Travelers Canada. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Travelers Canada
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
