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- Tasks: Lead the charge in embedding Operational Resilience policies and procedures across the business.
- Company: Join a forward-thinking company that values diversity and innovation.
- Benefits: Enjoy competitive pay, comprehensive benefits, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing operational resilience and managing risks effectively.
- Qualifications: Experience in operational resilience and strong analytical skills are essential.
- Other info: Dynamic work environment with a focus on continuous improvement and accountability.
The predicted salary is between 36000 - 60000 £ per year.
Responsible for embedding Operational Resilience (including DORA) policies and procedures into the business.
Review and update policy and framework documents; support in preparation of committee and Board reporting and self-assessment documents.
Work closely with IBS (Important Business Services) owners to ensure accurate mapping of IBS including dependencies (i.e. people, IT/Technology, Third Parties and Facilities/Premises), ensure impact tolerances are appropriately set and vulnerabilities are tracked and continuous improvement measures are implemented following scenario testing.
Identify and assess potential operational risks, single points of failure and vulnerabilities.
Lead and own scenario testing workshops and scenario test plan, including remediation tracking and write up of outcomes for self-assessment.
Lead embedding key pillars of the DORA program, including ICT Risk Management, Incident Reporting, Digital Resilience Testing and ICT Third-Party Risk Management.
Work closely with Third-Party Risk Lead to ensure accuracy of IBS mapping and input to severe but plausible scenarios. Ensure third-party risk to ongoing delivery of an IBS is understood and managed, including awareness of TP business continuity arrangements.
Work in partnership with relevant departments (e.g. IT, Procurement, Underwriting, Delegated Authority, Claims) to embed Operational Resilience practices and ensure roles and responsibilities are understood.
Ensure appropriate alignment with Business Continuity practices (including Business Impact Analysis, ensure RTO (Recovery Time Objective) and RPO (Recovery Point Objective) are appropriately considered in scenario testing.
Collate data/MI to generate meaningful impact tolerance monitoring and reporting.
Collate/support business to implement relevant KRIs to generate a view of resilience across the business.
Support development and enhancement of incident management documentation (e.g. framework/policy/playbook).
Act as key point of contact for IBS Owners seeking support on Operational Resilience activities and CIFs (Critical Important Functions) in relation to DORA.
Support CIF resilience assessment and ongoing reporting.
Develop and deliver Operational Resilience and DORA training to the business as required.
Embed a culture of accountability and continuous improvement.
Stay abreast of current and emerging regulations affecting third-party risk management and operational resilience.
As an employee you are expected to act in an ethical manner at all times. You will ensure you understand all compliance and regulatory requirements for your role by completing all necessary training and certifications.
As an employee we expect your actions and outcomes will at all times meet local regulatory and supervisory approaches to ensure fair treatment of our customers.
Support Director of Resilience and Regulatory Support in delivery of overall strategy.
Perform other duties as assigned.
- Strong analytical and problem-solving skills
- Report-writing and presentation skills
- Experience in providing training to stakeholders
- Experienced Operational Resilience professional
- Knowledge of the general insurance market and current regulatory landscape (e.g. Resilience regulations, DORA, CTP regime)
- Strong stakeholder and communication skills
- Ability to work effectively in a fast-paced, dynamic environment
Operational Resilience Manager employer: Travelers Canada
Contact Detail:
Travelers Canada Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Resilience Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operational resilience practices. Be ready to discuss how your skills align with their needs, especially around DORA and risk management. Show them you’re not just another candidate, but someone who truly understands their challenges.
✨Tip Number 3
Practice your scenario testing skills! Think of potential operational risks and how you would address them. This will not only help you in interviews but also demonstrate your proactive approach to resilience management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Operational Resilience Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Operational Resilience and DORA. We want to see how your skills align with the job description, so don’t hold back on showcasing relevant projects or achievements!
Showcase Your Analytical Skills: Since this role requires strong analytical and problem-solving skills, include examples in your application that demonstrate how you've tackled complex issues in the past. We love seeing how you think and approach challenges!
Highlight Stakeholder Engagement: Communication is key! Make sure to mention any experience you have in working with various stakeholders. We’re looking for someone who can effectively collaborate across departments, so share those stories that show your teamwork and communication prowess.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Travelers Canada
✨Know Your DORA Inside Out
Make sure you understand the DORA regulations thoroughly. Be prepared to discuss how you've embedded similar policies in past roles and how you would approach this at the new company. Bring examples of your experience with ICT Risk Management and Incident Reporting.
✨Showcase Your Analytical Skills
Be ready to demonstrate your strong analytical and problem-solving skills. Prepare to discuss specific scenarios where you've identified operational risks or vulnerabilities, and how you tracked remediation efforts. Use data to back up your points!
✨Engage with Stakeholders
Highlight your experience working with various departments like IT, Procurement, and Claims. Think of examples where you successfully collaborated with stakeholders to embed Operational Resilience practices. This will show your ability to communicate effectively across teams.
✨Prepare for Scenario Testing Discussions
Since scenario testing is a key part of the role, be ready to talk about your experience leading workshops and developing test plans. Discuss how you’ve tracked outcomes and implemented continuous improvement measures based on those tests.