Delivery Operations Lead in London

We are seeking a highly analytical and collaborative Delivery Operations Lead to join our Shared Services department. In this critical role, you will act as a process improvement champion, using a strong systems‑thinking approach to analyse how we deliver our services. Your mission is to visualise and optimise flow, identify constraints, and find opportunities to enhance productivity while minimising non‑value‑add activities – so our products reach the market sooner.

Ready to engineer the future of delivery? If you’re the kind of person who sees a complex system and immediately starts thinking about how to automate, optimise, and accelerate it, we want to hear from you. You’ll have the autonomy to leverage a high‑end tech stack—Jira, Flow, Looker, Snowflake, and the latest AI tools—to turn raw data into a competitive advantage.

Responsibilities

• Analyse end‑to‑end business processes to identify opportunities for optimisation.
• Apply continuous improvement methodologies such as Lean, Six Sigma, and Kaizen to identify constraints and support implementation of solutions.
• Develop and maintain flow‑of‑work maps to communicate how work flows and highlight blockers.
• Measure and analyse flow metrics (throughput, cycle time, flow efficiency) to provide recommendations that inform decision‑making.
• Conduct deep root‑cause analysis on workflow impediments to feed insights and potential solutions back to leadership.
• Leverage and administer a suite of tools (Jira, Looker, Flow, Miro) to support analysis and automate workflows.

Qualifications

• Proven proficiency in Lean, Six Sigma, and Theory of Constraints; Six Sigma certification preferred.
• Minimum of two years’ experience as a technical data or software engineer.
• Strong analytical skills with experience using data visualisation and statistical analysis to generate actionable insights.
• Exceptional communication skills – able to articulate complex ideas in simple terms and build relationships through clear, courageous communication.
• Natural collaborator – excel at working with cross‑functional teams and influencing stakeholders at all levels without direct authority.
• Change agent – strong grasp of change‑management principles and passion for guiding others through process evolution.

Benefits

• Competitive salary and potential annual bonus based on performance.
• 25 days of annual leave (plus bank holidays) with option to buy five additional days.
• Hybrid work flexibility and flexible parental leave (six months full pay for primary caregiver, four weeks full pay for secondary).
• Life‑event leave: extra leave days every two years for major life moments.
• Paid sabbatical: two weeks after five years, four weeks after ten years.
• Private medical insurance through BUPA covering pre‑existing conditions.
• Health cash plan covering everyday medical expenses.
• Access to counselling for mental health support.
• Pension match up to five percent.
• Life assurance policy with tax‑free sum four times basic salary, option to increase to ten times via flexible benefits.
• Salary‑sacrifice car scheme after 6 months service.
• Flexible benefits allocation for critical illness cover, dental, travel insurance, gym membership, etc.

Equal Opportunities

Simply Business is committed to providing equality and opportunities for all employees and candidates. We do not discriminate on the basis of race, colour, religion, belief, political opinion, disability, nationality, ethnic origin, sex, sexual orientation or relationship status at any stage of the hiring process or during employment.