Claims Control Consultant in London

About the Company

Travelers is one of the best property casualty insurers, with a 170‐year reputation for caring for customers, communities, and each other. The company fosters innovation and collaboration.

Position Overview

We are recruiting a Claims Control Consultant based in Redhill, London, or Manchester. The role ensures the effectiveness of financial and regulatory controls across all lines of business, manages and implements critical projects within Claim Europe, tracks outcomes, delivers key metrics, collaborates closely with stakeholders, leads audits, provides actionable insights, implements improvements, supports the Global Offshore team, and provides operational support to keep the Claims Department running smoothly.

Key Responsibilities

• Foster and develop good working relationships with business partners within the Claims department, the Global Off‐Shore Team, and wider business.
• Assist the Claim Controls Manager with the successful implementation of financial controls and risk‐management environment, including Sarbanes‐Oxley compliance and the FSA framework.
• Ensure monthly exception reports are created, validated, shared, and completed on time.
• Manage day‐to‐day activities of the offshore team, track quality and improve efficiencies.
• Provide feedback and support to offshore Management Team and internal Claim Management Team.
• Develop, document, and deliver training programmes to the offshore team; track results and maintain quality programme and error rates.
• Work on and deliver ad‐hoc projects to the wider claim audience.
• Act as a point of contact for quality or risk‐management queries through effective engagement.
• Assist in provision and trending of key management metrics.
• Jointly account for innovation in the delivery of operational services by reviewing processes and recommending enhancements.
• Allocate personal effort where impact is greatest; consider cost‐benefit for business decisions.
• Provide operational support to onshore and offshore teams, including evidence storage, best practices, and ad‐hoc operational reports.
• Perform other duties as assigned.

Qualifications

• University degree or equivalent level of education or work experience.
• Advanced formal financial education preferred.
• Financial control or risk‐management experience preferred.
• Advanced knowledge of Microsoft Excel, macros, and related tools.
• Basic knowledge of Microsoft Word and PowerPoint.
• Familiarity with Workstation, I90, Openbox+, and Lloyd's claims systems preferred.
• Experience auditing claim files or practices preferred.
• Intermediate skills in change management and problem solving/decision making.
• Basic influencing, leadership, and power skills.
• Results orientation: ability to align resources to achieve key objectives.
• Intermediate business perspective and understanding of organisational dynamics.
• Technical proficiency: ability to prepare and present data using various software.
• Intermediate communication skills – clear written and oral communication.
• Technical claims/quality‐management experience in the insurance industry with a strong understanding of UK claims and practices.
• Good knowledge of accounting practices and finance principles.
• Proficiency in Excel, Word, and PowerPoint.
• General understanding of insurance products.
• Willingness to embrace and implement change.
• Excellent presentation skills.

Benefits

• Private Medical Insurance: eligible for single cover on commencement; dependents can be added at your expense via payroll deduction.
• Retirement: core contribution of a percentage of salary to the pension plan; higher company contribution if you contribute.
• Holiday Entitlement: minimum 25 days annually; up to 35 days if you purchase additional days.
• Wellness Programme: tools, discounts, resources, and free professional counselling services.
• Volunteer Encouragement: Matching Gift and Volunteer Rewards programme.

Equal Opportunity Employer

Travelers is an equal‐opportunity employer. We value the unique abilities and talents each individual brings to our organisation and recognise how our differences benefit us. If you have any questions regarding the physical requirements of this role, please email us for assistance. Travelers reserves the right to fill this position at a level above or below the level included in this posting.