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- Tasks: Lead and inspire the Chester team to achieve sales and service excellence.
- Company: Join Travelbag, part of dnata Travel and the Emirates Group, where travel dreams come true.
- Benefits: Enjoy travel discounts, 25 days leave, a pension scheme, and more perks!
- Why this job: Be part of a dynamic team that values your input and fosters personal growth.
- Qualifications: Experience in travel sales and strong leadership skills are essential.
- Other info: Casual dress code and free refreshments create a relaxed work environment.
The predicted salary is between 36000 - 60000 £ per year.
At Travelbag, we make travel a piece of cake. Our knowledgeable experts live and breathe holidays, so theyre always on hand with tips and advice, to help our customers discover somewhere new. Whether they want a relaxing week away or a month-long adventure, weve got it covered. Were owned by dnata Travel, part of the Emirates Group.
Due to an internal promotion, were now looking for a Branch/Sales Manager to lead our Chester team at our store on Bridge Street.
In this role you will be responsible for the overall financial and sales performance of your store. This is very much a hands-on role for someone with a lead from the front approach. You will work closely with your regional manager and with the wider Travelbag management team to deliver sales results whilst championing the Travelbag brand.
Ideally, we are looking for someone with previous travel industry experience who is an inspirational leader and engages with their team to achieve results. You should have strong commercial awareness and financial management experience alongside excellent people management skills.
We are also interested in applications from people with a proven travel industry background who are looking for the next step in their career.
Job Accountabilities:
- Overall responsibility for the day-to-day running of your shop; leading, developing and motivating your team
- Maximise revenue from a strong sales and customer service focus
- Deliver the agreed levels of service and quality ensuring targets and goals are achieved
- Direct and manage your shop within agreed operational and financial budgets. Actively reduce cost base to a minimum operational level to maximise revenue opportunities
- Work in partnership with the post-sales teams to ensure a high-quality end-to-end service to our customers
- Pre-empt any caveats and barriers to success by on-going analysis of operations, taking appropriate action to resolve issues
- Co-ordinate with the wider management team to manage and plan available resource for the provision of call flow
- Engage with marketing and other sales departments to drive enquiries through increased footfall, local events, improved end-to-end customer experience and championing individual staff knowledge and experience
- Propose plans for localised revenue generation, including targets, costs and resource management and ongoing performance analysis
- Contribute to and attend brand events
To be considered for this role, we need you to have the following skills and experience:
- Extensive experience of working at a strategic level in an inbound travel sales environment either call centre or retail
- Sound operational management experience
- A thorough understanding of resource optimisation and delivery
- An excellent team player, with the ability to contribute and challenge, provide leadership and coaching opportunities within the scope of the performance management process
- Resilient with the ability to overcome challenges to consistently meet and exceed targets
- Self-motivated and approaches work with a mature and positive attitude
- The ability to introduce meaningful and stretching KPIs and maintain focus on achievement
- The ability to create a dynamic and high-performing team through selection, motivation and development
- Excellent communication skills – both written and verbal
- Excellent influencing skills at a senior management level
- Results-focused and committed to high personal standards and a desire to achieve
We have some fantastic benefits, making us a great place to work:
- Travel discounts we have a dedicated Staff Travel Team to help you plan your next adventure
- 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
- Additional annual leave purchase scheme so you can pursue your love of travel
- Company pension scheme
- Life assurance
- Employee Assistance programme
- Mental Health First Aiders
- Ongoing development we have an in-house People Development Team
- Industry/social events including supplier events, office socials & parties and pop-up shops
- Cycle to work scheme
- Long service awards
- Reward & recognition programme
- Belong programme – Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy
- Volunteer days one days paid leave each year to volunteer with a registered charity
- dnata4good supporting the local communities we work, live and thrive in
- Refer a friend scheme
- Free eye care tests
- Free Taste Card membership offering discounts on dining out, movies, attractions, takeaways and online shopping
- Casual dress code
- Free tea and coffee, break our area with free Wi-Fi
Travel Branch Manager in Chester employer: Travelbag
Contact Detail:
Travelbag Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Branch Manager in Chester
✨Tip Number 1
Familiarise yourself with the latest trends in the travel industry. Being knowledgeable about current destinations, customer preferences, and emerging travel technologies will help you stand out as a candidate who can lead and inspire your team effectively.
✨Tip Number 2
Network with professionals in the travel sector, especially those who have experience in sales management. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights that could be beneficial for your interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in the past. Highlight your ability to motivate staff, achieve sales targets, and manage operational budgets, as these are key aspects of the role you're applying for.
✨Tip Number 4
Research Travelbag's brand values and recent initiatives. Understanding their mission and how they engage with customers will allow you to align your answers during the interview, demonstrating that you're not just a fit for the role but also for the company culture.
We think you need these skills to ace Travel Branch Manager in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in the travel industry, particularly any leadership roles. Emphasise your achievements in sales and team management to align with the responsibilities of the Travel Branch Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your understanding of the role. Mention specific examples of how you've successfully led teams and maximised revenue in previous positions, demonstrating your suitability for the role.
Highlight Key Skills: In your application, clearly outline your skills in operational management, financial oversight, and team motivation. Use bullet points to make these stand out, ensuring they match the job requirements listed by Travelbag.
Showcase Your Communication Skills: Since excellent communication is crucial for this role, ensure your application is well-written and free of errors. Consider including examples of how you've effectively communicated with senior management or led successful team meetings.
How to prepare for a job interview at Travelbag
✨Show Your Passion for Travel
Make sure to express your enthusiasm for the travel industry during the interview. Share personal experiences and how they have shaped your understanding of customer needs, as this will resonate well with the hiring team at Travelbag.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate and develop team members, as this role requires someone who can inspire others to achieve sales targets and deliver excellent customer service.
✨Understand Financial Management
Brush up on your financial management skills and be ready to discuss how you have maximised revenue and managed budgets in previous roles. Providing specific examples will show that you have the commercial awareness needed for this position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and operational management experience. Think of scenarios where you've overcome challenges or improved processes, as these will demonstrate your capability to handle the responsibilities of the Branch Manager role.
