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- Tasks: Lead and motivate the Solihull team to achieve sales targets and deliver exceptional customer service.
- Company: Travelbag, part of dnata Travel and Emirates Group, makes travel easy and enjoyable.
- Benefits: Enjoy travel discounts, 25 days annual leave, a pension scheme, and a casual dress code.
- Why this job: Join a dynamic team, make an impact in travel, and enjoy a vibrant workplace culture.
- Qualifications: Experience in travel sales management, strong leadership skills, and excellent communication abilities required.
- Other info: Opportunities for ongoing development and community volunteering days available.
The predicted salary is between 26400 - 39600 £ per year.
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This range is provided by Travelbag. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Travelbag
Talent Acquisition Manager at dnata Travel Group UK | Part of The Emirates Group
Salary: Up to £33,000 basic dependent on experience + £3,000 retail allowance + uncapped commission, Year 1 OTE £50K
Closing Date: 25th July 2025
At Travelbag, we make travel a piece of cake. Our knowledgeable experts live and breathe holidays, so they’re always on hand with tips and advice, to help our customers discover somewhere new. Whether they want a relaxing week away or a month-long adventure, we’ve got it covered. We’re owned by dnata Travel, part of the Emirates Group.
We’re looking for a Branch/Sales Manager to lead our Solihull team at our well-established store on the corner of Mell Square, in the town centre.
In this role you will be responsible for the overall financial and sales performance of your store. This is very much a ‘hands-on’ role for someone with a ‘lead from the front’ approach. You will work closely with your regional manager and with the wider Travelbag management team to deliver sales results whilst championing the Travelbag brand.
Ideally, we are looking for someone with previous travel industry experience who is an inspirational leader and engages with their team to achieve results. You should have strong commercial awareness and financial management experience alongside excellent people management skills. We are also be interested in applications from anyone looking for the next step in their career
Job Accountabilities:
- Overall responsibility for the day-to-day running of your shop; leading, developing and motivating your team
- Maximise revenue from a strong sales and customer service focus
- Deliver the agreed levels of service and quality ensuring targets and goals are achieved
- Direct and manage your shop within agreed operational and financial budgets. Actively reduce cost base to a minimum operational level to maximise revenue opportunities
- Work in partnership with the post-sales teams to ensure a high-quality end-to-end service to our customers
- Pre-empt any caveats and barriers to success by on-going analysis of operations, taking appropriate action to resolve issues
- Co-ordinate with the wider management team to manage and plan available resource for the provision of call flow
- Engage with marketing and other sales departments to drive enquiries through increased footfall, local events, improved end-to-end customer experience and championing individual staff knowledge and experience
- Propose plans for localised revenue generation, including targets, costs and resource management and ongoing performance analysis
- Contribute to and attend brand events
To be considered for this role, we need you to have the following skills and experience:
- Extensive experience of working at a strategic level in an inbound travel sales environment either call centre or retail
- Sound operational management experience
- A thorough understanding of resource optimisation and delivery
- An excellent team player, with the ability to contribute and challenge, provide leadership and coaching opportunities within the scope of the performance management process
- Resilient with the ability to overcome challenges to consistently meet and exceed targets
- Self-motivated and approaches work with a mature and positive attitude
- The ability to introduce meaningful and stretching KPIs and maintain focus on achievement
- The ability to create a dynamic and high-performing team through selection, motivation and development
- Excellent communication skills – both written and verbal
- Excellent influencing skills at a senior management level
- Results-focused and committed to high personal standards and a desire to achieve
We have some fantastic benefits, making us a great place to work:
- Travel discounts – we have a dedicated Staff Travel Team to help you plan your next adventure
- 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
- Additional annual leave purchase scheme – so you can pursue your love of travel
- Company pension scheme
- Life assurance
- Employee Assistance programme
- Mental Health First Aiders
- Ongoing development – we have an in-house People Development Team
- Industry/social events – including supplier events, office socials & parties and pop-up shops
- Cycle to work scheme
- Long service awards
- Reward & recognition programme
- Belong programme – Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy
- Volunteer days – one day’s paid leave each year to volunteer with a registered charity
- dnata4good – supporting the local communities we work, live and thrive in
- Refer a friend scheme
- Free eye care tests
- Free Taste Card membership– offering discounts on dining out, movies, attractions, takeaways and online shopping
- Casual dress code
- Free tea and coffee, break out area with free Wi-Fi
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management, Sales, and Customer Service
-
Industries
Travel Arrangements
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Travel Branch Manager employer: Travelbag
Contact Detail:
Travelbag Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Branch Manager
✨Tip Number 1
Familiarise yourself with Travelbag's brand and values. Understanding their approach to customer service and sales will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Network within the travel industry, especially with professionals who have experience in retail or inbound sales environments. This can provide you with valuable insights and potentially lead to referrals that could boost your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in achieving sales targets. Highlighting your past achievements will demonstrate your capability to drive results in a similar role at Travelbag.
✨Tip Number 4
Stay updated on current travel trends and customer preferences. Being knowledgeable about the latest developments in the travel industry will show your passion for the role and your ability to engage effectively with both customers and your team.
We think you need these skills to ace Travel Branch Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the travel industry, particularly in sales and management roles. Use specific examples that demonstrate your leadership skills and ability to drive results.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your understanding of the role. Mention how your previous experiences align with the responsibilities of a Travel Branch Manager and how you can contribute to the success of Travelbag.
Highlight Key Skills: In your application, emphasise your operational management experience, financial acumen, and people management skills. Use bullet points to make these stand out and ensure they match the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a managerial role.
How to prepare for a job interview at Travelbag
✨Show Your Leadership Skills
As a Travel Branch Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you engage with your colleagues.
✨Understand Financial Management
Since the role involves overseeing financial performance, brush up on your financial management skills. Be ready to discuss how you've previously maximised revenue and managed budgets effectively in a retail or sales environment.
✨Highlight Your Travel Industry Experience
If you have experience in the travel industry, make sure to highlight it during the interview. Discuss specific roles or projects that showcase your knowledge and passion for travel, as this will resonate well with the interviewers at Travelbag.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and resilience. Think of challenges you've faced in previous roles and how you overcame them, particularly in a sales or customer service context.
