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- Tasks: Lead a dynamic team to drive sales and deliver exceptional customer service.
- Company: Join Travelbag, part of the Emirates Group, where travel dreams come true.
- Benefits: Enjoy travel discounts, generous leave, and ongoing development opportunities.
- Why this job: Be a key player in shaping unforgettable travel experiences for customers.
- Qualifications: Proven experience in travel sales and strong leadership skills required.
- Other info: Casual dress code and a vibrant work culture await you!
The predicted salary is between 28800 - 43200 £ per year.
At Travelbag, we make travel a piece of cake. Our knowledgeable experts live and breathe holidays, so they are always on hand with tips and advice, to help our customers discover somewhere new. Whether they want a relaxing week away or a month-long adventure, we’ve got it covered. We are looking for a Sales Manager to lead our Harpenden team. In this role you will be responsible for the overall financial and sales performance of your store. This is very much a hands-on role for someone with a lead from the front approach. You will work closely with your regional manager and with the wider Travelbag management team to deliver sales results whilst championing the Travelbag brand.
Ideally, we are looking for someone with previous travel industry experience who is an inspirational leader and engages with their team to achieve results. You should have strong commercial awareness and financial management experience alongside excellent people management skills.
Job Accountabilities:
- Overall responsibility for the day-to-day running of your shop; leading, developing and motivating your team
- Maximise revenue from a strong sales and customer service focus
- Deliver the agreed levels of service and quality ensuring targets and goals are achieved
- Direct and manage your shop within agreed operational and financial budgets.
- Actively reduce cost base to a minimum operational level to maximise revenue opportunities
- Work in partnership with the post-sales teams to ensure a high-quality end-to-end service to our customers
- Pre-empt any caveats and barriers to success by ongoing analysis of operations, taking appropriate action to resolve issues
- Co-ordinate with the wider management team to manage and plan available resource for the provision of call flow
- Engage with marketing and other sales departments to drive enquiries through increased footfall, local events, improved end-to-end customer experience and championing individual staff knowledge and experience
- Propose plans for localised revenue generation, including targets, costs and resource management and ongoing performance analysis
- Contribute to and attend brand events
To be considered for this role, we need you to have the following skills and experience:
- Extensive experience of working at a strategic level in an inbound travel sales environment either call centre or retail
- Sound operational management experience
- A thorough understanding of resource optimisation and delivery
- An excellent team player, with the ability to contribute and challenge, provide leadership and coaching opportunities within the scope of the performance management process
- Resilient with the ability to overcome challenges to consistently meet and exceed targets
- Self-motivated and approaches work with a mature and positive attitude
- The ability to introduce meaningful and stretching KPIs and maintain focus on achievement
- The ability to create a dynamic and high-performing team through selection, motivation and development
- Excellent communication skills - both written and verbal
- Excellent influencing skills at a senior management level
- Results-focused and committed to high personal standards and a desire to achieve
We have some fantastic benefits, making us a great place to work:
- Travel discounts
- 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
- Additional annual leave purchase scheme
- Company pension scheme
- Life assurance
- Low-cost health care for you and your family
- Employee Assistance programme
- Mental Health First Aiders
- Ongoing development
- Industry/social events
- Cycle to work scheme
- Long service awards
- Reward & recognition programme
- Belong programme - Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy
- Volunteer days - one day's paid leave each year to volunteer with a registered charity
- Refer a friend scheme
- Free eye care tests
- Free Taste Card membership offering discounts on dining out, movies, attractions, takeaways and online shopping
- Casual dress code
- Free tea and coffee, break area with free Wi-Fi
Sales Manager in Harpenden employer: Travelbag
Contact Detail:
Travelbag Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Manager in Harpenden
✨Tip Number 1
Get to know the company inside out! Research Travelbag, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the travel industry.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can give you the lowdown on the company culture and maybe even put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to sales management. Think about how you would lead a team and drive results, and be ready to share your success stories.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Sales Manager in Harpenden
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Manager role at Travelbag. Highlight your travel industry experience and any leadership roles you've had. We want to see how your skills align with our mission of making travel a piece of cake!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about travel and how you can lead our Harpenden team. Be sure to mention specific achievements that demonstrate your sales and people management skills.
Showcase Your Results: When detailing your past experiences, focus on results. Use numbers and examples to illustrate how you've maximised revenue or improved team performance. We love seeing candidates who are results-focused and committed to high personal standards!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Travelbag
✨Know Your Travel Stuff
Make sure you brush up on your travel industry knowledge before the interview. Familiarise yourself with current trends, popular destinations, and any recent news about Travelbag. This will show that you're genuinely interested in the role and can engage in meaningful conversations.
✨Showcase Your Leadership Skills
As a Sales Manager, you'll need to lead from the front. Prepare examples of how you've successfully motivated and developed teams in the past. Think about specific situations where your leadership made a difference, and be ready to discuss these during the interview.
✨Understand Financial Management
Since this role involves financial performance, be prepared to talk about your experience with budgets and revenue generation. Bring examples of how you've maximised sales while keeping costs down. This will demonstrate your commercial awareness and strategic thinking.
✨Engage with the Brand
Familiarise yourself with Travelbag's brand values and customer service approach. Be ready to discuss how you would champion the brand and enhance the customer experience. Showing that you align with their mission will set you apart from other candidates.