At a Glance
- Tasks: Convert enquiries into bookings and deliver exceptional customer service.
- Company: Join a growing travel brand with a supportive and friendly culture.
- Benefits: Competitive salary, commission, 25 days annual leave, plus a birthday day off.
- Other info: Ongoing training and development opportunities in a dynamic environment.
- Why this job: Be part of an expanding team and make a real impact in the travel industry.
- Qualifications: Sales experience, strong communication skills, and a passion for travel.
The predicted salary is between 35000 - 35000 £ per year.
My client is looking for a motivated, customer-focused Villa Specialist to join our growing sales team. This is a dynamic sales role suited to someone who thrives on building relationships, converting enquiries into bookings, and delivering exceptional service from initial contact through to post-arrival follow-up.
Key Responsibilities
- Converting inbound sales leads via telephone, email, and live chat into confirmed bookings.
- Confidently dealing with both direct and trade customers.
- Delivering a consistently high level of personalised customer service.
- Understanding clients' requirements and recommending suitable villa options.
- Liaising with suppliers regarding availability, rates, and booking details.
- Preparing accurate quotations and creating invoices.
- Managing pre- and post-arrival administration.
- Handling customer queries efficiently and professionally.
- Reactivating previous clients and past enquiries to generate repeat business.
- Maintaining accurate records within the CRM system.
Skills & Experience
- Proven sales experience, ideally within travel, luxury hospitality, or property.
- Strong telephone and written communication skills.
- Confident in closing sales and working towards targets.
- Excellent organisational skills and attention to detail.
- Customer-focused with a consultative sales approach.
- Ability to multitask and manage a busy workload.
- Competent with CRM systems and Microsoft Office.
Personal Attributes
- Enthusiastic and self-motivated.
- Professional and personable.
- Results-driven with a positive attitude.
- Team player with the ability to work independently.
- Passion for travel.
- Flexible and willing to take on duties to support the wider team.
What They Offer
- Supportive and friendly working environment.
- Opportunity to be part of an expanding travel brand.
- Ongoing training and development.
- 25 days annual leave.
- Additional day off for your birthday.
- Salary up to £35,000 Plus Commission and Benefits.
Interested apply here now or email.
Villa Specialist employer: Travel Trade Recruitment
Join a supportive and friendly working environment as a Villa Specialist, where your passion for travel and customer service will thrive. With opportunities for ongoing training and development, along with 25 days of annual leave plus an extra day off for your birthday, this role offers a rewarding career path within an expanding travel brand. Enjoy the flexibility of remote work while being part of a dynamic sales team that values your contributions and fosters personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Villa Specialist
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience and how it relates to the Villa Specialist role. Highlight your sales achievements and customer service skills to make a lasting impression.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
We think you need these skills to ace Villa Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Villa Specialist role. Highlight your sales experience and customer service skills, especially in travel or hospitality, to show us you’re the perfect fit!
Showcase Your Communication Skills:Since this role involves a lot of interaction with clients, let your written communication shine! Use clear, concise language and make sure to proofread for any typos or errors before hitting send.
Demonstrate Your Passion for Travel:We love candidates who are enthusiastic about travel! Share any personal experiences or insights that reflect your passion for the industry, as it’ll help us see how you can connect with our clients.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Travel Trade Recruitment
✨Know Your Villas
Familiarise yourself with the types of villas your potential employer offers. Research their unique features, locations, and customer reviews. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Master the Art of Communication
Since this role involves a lot of interaction with customers, practice your telephone and written communication skills. Prepare to demonstrate how you would handle various customer scenarios, showcasing your ability to convert inquiries into bookings.
✨Showcase Your Sales Skills
Be ready to discuss your previous sales experiences, especially in travel or hospitality. Use specific examples to illustrate how you've successfully closed deals and met targets, as this will highlight your results-driven attitude.
✨Prepare Questions
Think of insightful questions to ask during the interview. This could be about the company culture, team dynamics, or growth opportunities. It shows that you're engaged and serious about the position, plus it helps you determine if it's the right fit for you.
