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- Tasks: Manage bookings, create travel itineraries, and provide exceptional customer service.
- Company: Join a friendly Hampshire-based travel agency focused on customer satisfaction over profit.
- Benefits: Enjoy a competitive salary of £28,000 - £30,000 and a supportive team environment.
- Other info: Work hours are Tuesday to Saturday, perfect for balancing studies or other commitments.
- Why this job: Be part of a dynamic team that values creativity and customer experience in travel.
- Qualifications: Experience in travel management and a passion for creating unique travel experiences required.
The predicted salary is between 28000 - 30000 £ per year.
Are you a Travel Agency Manager or maybe looking to step into a management role? Our Hampshire based client is looking for a Retail Manager to join their team.
This is a challenging position requiring quick thinking and a flexible approach, working in a small and friendly team environment. We place customer service before short term profit, and you will use and apply your in-depth knowledge of the travel industry and longhaul market to the full, to provide our customers with the very best holiday experience.
The Job:
- Converting walk-in, web-driven, email and phone enquiries into bookings
- Sourcing, creating and booking travel itineraries.
- Managing and administering bookings through to holiday completion
- Maintaining customer contact from initial enquiry to holiday completion and beyond
- Working closely with UK tour operators and our overseas partners
- Managing a portfolio of regular group bookings (typically 5 – 20 people) to events worldwide.
- Representing the company at local shows and events
- Developing and implementing retail marketing strategies, including social media posting and website updating
- Controlling mountains of paperwork
Skills Required:
- In-depth knowledge of the longhaul market
- Extensive travel agency experience
- Direct customer sales and relationship building
- Creating tailormade itineraries
- Organising group travel
- Extensive travel in Asia, South Africa, Australia, and New Zealand
- Other specialist interests (e.g. skiing, sport) with travel business potential
- Proven record of converting leads into bookings
- Proven travel management experience
- Ability to inspire confidence in customers and suppliers.
- Enthusiastic and self-motivated team player
- Excellent organisational skills and attention to detail
The Package:
- £28,000 – £30,000
- Working hours Tuesday – Saturday
Interested:
- If you would like to apply for the above vacancy, please click \’APPLY\’ or email your cv to helen@traveltraderecruitment.co.uk
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Travel Agency Manager employer: Travel Trade Recruitment
Contact Detail:
Travel Trade Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Agency Manager
✨Tip Number 1
Network with professionals in the travel industry, especially those who have experience in longhaul travel. Attend local travel fairs or events where you can meet potential employers and showcase your knowledge.
✨Tip Number 2
Familiarise yourself with the latest trends in the travel market, particularly in longhaul destinations. Being able to discuss current travel trends and customer preferences during an interview can set you apart from other candidates.
✨Tip Number 3
Prepare to demonstrate your customer service skills through role-playing scenarios. Employers value candidates who can handle enquiries and bookings effectively, so practice how you would convert a lead into a booking.
✨Tip Number 4
Showcase your organisational skills by discussing past experiences where you managed multiple bookings or events. Highlighting your ability to juggle various tasks will reassure employers of your capability in this fast-paced role.
We think you need these skills to ace Travel Agency Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the travel industry, particularly any roles that involved management or customer service. Use specific examples to demonstrate your skills in converting enquiries into bookings and managing travel itineraries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your understanding of the longhaul market. Mention how your previous experiences align with the job requirements and express your enthusiasm for providing excellent customer service.
Highlight Relevant Skills: In your application, emphasise your organisational skills, attention to detail, and ability to inspire confidence in customers. Provide examples of how you've successfully managed group bookings or developed marketing strategies in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the travel industry.
How to prepare for a job interview at Travel Trade Recruitment
✨Showcase Your Travel Knowledge
Make sure to highlight your in-depth knowledge of the longhaul market during the interview. Be prepared to discuss specific destinations and experiences you've had, as well as how they can enhance the customer experience.
✨Demonstrate Customer Service Skills
Since the company prioritises customer service, be ready to share examples of how you've successfully managed customer relationships in the past. Discuss any challenges you faced and how you overcame them to ensure customer satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your quick thinking and flexibility. Think about situations where you had to adapt your plans or solve problems on the spot, especially in a travel context.
✨Discuss Marketing Strategies
As the role involves developing retail marketing strategies, come prepared with ideas on how you would use social media and other platforms to attract customers. Share any previous experiences where you successfully implemented marketing strategies in a travel setting.