An exciting opportunity has arisen to join a successful, award-winning cruise company with a strong reputation for delivering exceptional customer experiences. They are looking for a dedicated, enthusiastic and customer-focused Travel Industry Professional to join a vibrant Post Booking Services team. If you enjoy helping customers, have a keen eye for detail and love making holiday experiences as smooth and enjoyable as possible, this could be the perfect next step in your career.
The role in a nutshell;
As part of the Post Booking Services team, you'll play an important role in supporting customers after they've booked their holiday. Working closely with the Head of Department, Team Leaders and wider team, you'll handle a variety of customer service, concierge and aftersales responsibilities, ensuring every detail is taken care of.
Key Responsibilities;
- Respond to customer enquiries by phone and email regarding bookings, payments and travel arrangements.
- Provide post-booking support, including itinerary updates, booking amendments and special requests.
- Manage travel documentation and administrative tasks accurately and efficiently.
- Keep customers informed with timely updates and relevant travel information.
- Work collaboratively with internal departments to deliver a seamless customer experience.
- Maintain a professional, friendly and customer-focused approach at all times.
- Arrange and book flights, hotels, transfers and tour elements for package holidays.
Experience required;
- A genuine passion for travel, holidays and cruises.
- Previous experience within the travel industry is essential.
- A positive, proactive approach with excellent problem-solving skills.
- Strong written and verbal communication skills.
- Excellent organisational skills and attention to detail.
- Good working knowledge of Microsoft Excel and general computer applications.
- A flexible and motivated team player who can also work independently.
- Previous experience within the airline industry would be advantageous.
Package;
This is a full-time role, with Saturdays on a rota basis. Salary up to £28k depending on experience. Excellent discounts offered, free fam trips, personal development and progression opportunities within the business. This isn't a fully remote position, it is a hybrid role in Cheshire.
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Customer Service Concierge in Trafford employer: Travel Trade Recruitment
Join a dynamic team as a Systems Operations Manager in our London office, where you will thrive in a data-driven environment that values structured thinking and innovation. We offer a hybrid working model, competitive salary, and generous holiday allowance, alongside opportunities for personal and professional growth within a supportive culture that encourages ownership and accountability. With a focus on employee development and a commitment to excellence, we empower our team to make meaningful contributions to the customer experience and drive the success of our operations.
