Ticketing ManagerAmadeus

To manage and support the operation of the ticketing team that provides accurate, efficient and professional ticketing support to all programmes within the Group in the UK.

The role will require managing a team of ticketing executives along with assisting in the daily tasks that the ticketing team undertake as well as supporting the sales teams with air related issues and queries., Effectively manage a small, experienced team of ticketing executives

• Develop processes to fully utilise GDS functionality, improve efficiencies and to provide ex-emplary service to internal and external clients

• Work in partnership with commercial air support to help deliver a global group air strategy

• Managing fare distribution through Amadeus FareXpert

• Provide air training support to the in-house training team

• Reporting on air related issues – utilising GDS and internal reservation systems

• Providing air support to duty managers

• Ticketing team responsibilities:

• Issue, revalidate, re-issue and exchange tickets

• Carry out quality control checks and seek cost saving opportunities and better routings to assist sales

• Manage GDS queues

• Process and apply for refunds, assist with BSP reconciling and handle ADMs/ACMs

• Request and book group travel

• Provide air support to sales

• Assist with any operational issues, providing relevant reports, support, and advice.

• Keep up to date with industry and airline trends, acting as knowledge champions and creat-ing a culture of operational excellence

• Actively engage in self-learning, committing to self-study through various GDS and airline re-sources

• Team leader/manager experience within an air team

• Expert understanding of Amadeus Selling Platform Connect

• Experience working within a tour operator

• Solid understanding of private tour operator fares

• Accredited ticketing qualifications

• NDC

• Ability to effectively communicate across all levels of a travel business

• Encourage, develop and mentor direct reports

• Flexible, responsive, and adaptable to a changing aviation industry

• Meticulous eye for detail

• Commercially astute

• A natural problem solver

• Task and process driven

• Ability to remain calm and prioritise effectively while managing a busy workload

• Luxury travel (desirable)

• Amadeus FareXpert (desirable)

• Amadeus Productivity Suite (desirable)

• Knowledge of travel reservation systems (desirable)

• Competitive salary plus commission or annual bonus plan (depending on role)

• A range of Hybrid working options (as part of an industry leading pilot programme)

• Enhanced Paid Parental Leave – 18 weeks full pay

• Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service

• 25 days annual leave – in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days

• Life Assurance (2x or 4x base salary depending on job level and/or length of service)

• Employee Assistance Program – includes access to wellbeing resources and counselling

• £1,000 Recruitment Referral Bonus

• Discounted gym membership

• Cycle to work scheme

• Season Ticket Loans

• Regular Social Events