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- Tasks: Ensure timely ticket issuance and manage schedule changes efficiently.
- Company: Join a leading Tour Operator with over 40 years of experience.
- Benefits: Starting salary up to £30k, plus additional pay for out-of-hours support.
- Why this job: Be part of a dynamic team and grow your career in the travel industry.
- Qualifications: Experience in fares and ticketing, with strong GDS knowledge.
- Other info: Flexible remote or hybrid working options available.
The predicted salary is between 24000 - 30000 £ per year.
Leading Tour Operator is keen to recruit an experienced Ticketing Executive, to ensure that tickets are issued accurately and on a timely basis and action schedule changes quickly and efficiently. This role can be hybrid in London, or fully remote. Starting salary is up to £30k pa dependent on experience, with additional benefits. There is some requirement to cover out of hours remotely (with pay uplift).
JOB DESCRIPTION
- Ensure that all queues are kept up to date including: schedule changes, general, web, native and re-issues.
- Ensure that all Q's are checked at the end of the day to ensure that all tickets have been issued.
- Ensure that tickets are issued within deadlines.
- Ensure that all re-issues are completed within deadlines.
- Ensure that auto tickets are running on a regular basis.
- Monitor fuel, tax and fare increases and ensure that agents and clients are notified and deadlines are met.
- Monitor ticket match fail and ensure that it is kept up to date.
- Assist with the BSP Ticket Audit.
- Monitor schedule changes and ensure that agents and customers are advised of scheduled changes and then action changes.
- Arrange for other necessary alterations to the booking that have arisen as a result of the schedule change, and update back office system to reflect schedule changes.
- Advise the crisis team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed.
- Assist with airline refunds and ensure they are processed within set guidelines.
- Investigate any ADM's received and ensure that if required they are disputed with the airlines.
- Ensure that E-tracker refunds are kept up to date and processed from the reports.
- Assist the reservations team with any fare queries if required and liaise with scripting company.
- Assist with releasing fares into Galileo.
- Monitor and take action to address any discrepancies on the TINS report.
- Deal with fare queries from online partners and ensure that fares are released correctly into GDS.
- Complete rebooking of flights, hotels and transfers when needed.
- Out of hours support when required on a Rota basis or to cover sickness.
EXPERIENCE REQUIRED:
- Excellent Fares and Ticketing Knowledge.
- Excellent GDS knowledge of Amadeus/GAL/Worldspan.
- Good communication skills.
- Good attention to detail.
- Strong customer focus.
- Good organisational skills.
THE PACKAGE:
Starting salary is dependent on experience, but up to £30k pa and additional benefits and additional pay for out of hours emergency cover (2 weeks out of 6). This is a fab established Tour Operator, to build your successful career within their ticketing team.
INTERESTED?
Please follow the instructions to apply attaching your CV! For any further information please call 0203 887 9444 email. If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details! For all our vacancies you need to be UK based with the right to work. Unfortunately, we are unable to respond individually to unsuccessful candidates due to the high volume of applications.
Ticketing Executive employer: Travel Trade Recruitment
Contact Detail:
Travel Trade Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing Executive
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who work in ticketing or with tour operators. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your GDS knowledge and ticketing processes. We all know that confidence is key, so practice answering common questions and be ready to showcase your attention to detail and customer focus.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for roles that suit you best, and tailor your approach to each company’s culture and mission.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Ticketing Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Ticketing Executive role. Highlight your experience with fares and ticketing, as well as your GDS knowledge. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your attention to detail and customer focus, and don’t forget to show your enthusiasm for the travel industry.
Show Off Your Communication Skills: In your application, demonstrate your good communication skills. Whether it's through your CV or cover letter, we want to see how you can effectively convey information, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our fantastic team!
How to prepare for a job interview at Travel Trade Recruitment
✨Know Your Fares and Ticketing Inside Out
Make sure you brush up on your fares and ticketing knowledge before the interview. Familiarise yourself with the latest trends and changes in the industry, especially regarding GDS systems like Amadeus and Galileo. This will show that you're not just a candidate, but someone who is genuinely passionate about the role.
✨Demonstrate Your Attention to Detail
In this role, attention to detail is crucial. Prepare examples from your past experience where your meticulous nature helped avoid errors or improved processes. Be ready to discuss how you ensure accuracy when issuing tickets and handling schedule changes.
✨Show Off Your Communication Skills
Good communication is key in this position, especially when dealing with agents and customers. Think of instances where you've successfully resolved issues or communicated complex information clearly. Practising these scenarios can help you articulate your skills during the interview.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to ticketing and customer service. Prepare by thinking through how you would handle schedule changes or disruptions. This will demonstrate your problem-solving abilities and readiness to tackle challenges head-on.
