Established independent Travel Agency with a friendly team of Travel Consultants, who pride themselves on offering personalised service and high-quality holidays at competitive prices, are seeking an experienced Travel Agency Branch Manager to lead their successful retail team.
Working in their retail travel store near Tamworth, you will be responsible for managing, motivating and developing a team of Travel Consultants, driving sales performance and ensuring exceptional customer service. The agency sells a huge variety of worldwide holidays, working with a wide range of Tour Operators.
This is a fantastic opportunity for an experienced Travel Agency Manager or an ambitious Assistant Manager looking to take the next step in their career.
Working five days on a Mon-Sat rota, 0900-1700 (No Sundays!), with a competitive salary dependent on experience, plus monthly bonus.
Job Description:
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Lead, motivate and develop a team of Travel Consultants to achieve and exceed branch sales targets.
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Oversee the day-to-day running of the retail travel agency, ensuring smooth and efficient operations.
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Drive branch sales, revenue and profitability, identifying opportunities to maximise business performance.
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Deliver exceptional customer service, ensuring the team builds strong relationships with customers and encourages repeat business.
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Lead by example, actively selling a wide variety of worldwide holidays, including package, tailor‑made and luxury holidays.
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Monitor individual and branch performance against sales targets and KPIs, providing coaching and support where required.
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Ensure the team maximises revenue through cross‑selling and offering relevant ancillary products.
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Manage staff rotas, holidays, training and ongoing development.
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Build and maintain strong relationships with Tour Operators and suppliers.
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Oversee branch administration, foreign exchange operations and financial procedures.
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Create a positive, supportive and motivated team environment, encouraging teamwork and celebrating success.
EXPERIENCE REQUIRED
We are seeking an experienced Travel Agency Branch Manager, Assistant Manager or Senior Travel Consultant with strong leadership skills who is ready to take the next step.
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Previous experience working within a retail travel agency is essential.
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Previous supervisory or management experience would be highly advantageous.
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Proven track record of achieving and exceeding travel sales targets.
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Excellent knowledge of worldwide destinations, Tour Operators and travel products.
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Strong leadership, coaching and motivational skills.
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Commercial awareness with the ability to maximise sales and profitability.
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Excellent communication and customer service skills.
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A hands‑on, positive approach with a genuine passion for the travel industry.
The Package:
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Competitive basic salary, negotiable and dependent on experience, plus monthly bonus based on branch performance.
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Five‑day working week on a Monday‑Saturday rota, 9am-5pm - No Sundays!
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20 days holiday per year plus bank holidays.
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Company Pension Scheme.
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Opportunities for progression and ongoing training.
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Opportunities for Familiarisation Trips and Travel Industry Events.
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Friendly, supportive working environment within an established independent Travel Agency.
Travel Agency Branch Manager in Tamworth employer: Travel Trade Recruitment
Join a dynamic team as a Systems Operations Manager in our London office, where you will thrive in a data-driven environment that values structured thinking and innovation. We offer a hybrid working model, competitive salary, and generous holiday allowance, alongside opportunities for personal and professional growth within a supportive culture that encourages ownership and accountability. With a focus on employee development and a commitment to excellence, we empower our team to make meaningful contributions to the customer experience and drive the success of our operations.
