At a Glance
- Tasks: Convert enquiries into bookings and deliver exceptional customer service.
- Company: Join a growing travel brand with a supportive team culture.
- Benefits: Competitive salary, commission, 25 days leave, plus a birthday day off.
- Other info: Ongoing training and development opportunities in a dynamic environment.
- Why this job: Be part of an exciting travel industry and help clients find their dream villas.
- Qualifications: Sales experience in travel or hospitality, strong communication skills.
The predicted salary is between 35000 - 35000 € per year.
My client is looking for a motivated, customer-focused Villa Specialist to join our growing sales team. This is a dynamic sales role suited to someone who thrives on building relationships, converting enquiries into bookings, and delivering exceptional service from initial contact through to post-arrival follow-up.
Key Responsibilities
- Converting inbound sales leads via telephone, email, and live chat into confirmed bookings.
- Confidently dealing with both direct and trade customers.
- Delivering a consistently high level of personalised customer service.
- Understanding clients’ requirements and recommending suitable villa options.
- Liaising with suppliers regarding availability, rates, and booking details.
- Preparing accurate quotations and creating invoices.
- Managing pre- and post-arrival administration.
- Handling customer queries efficiently and professionally.
- Reactivating previous clients and past enquiries to generate repeat business.
- Maintaining accurate records within the CRM system.
Skills & Experience
- Proven sales experience, ideally within travel, luxury hospitality, or property.
- Strong telephone and written communication skills.
- Confident in closing sales and working towards targets.
- Excellent organisational skills and attention to detail.
- Customer-focused with a consultative sales approach.
- Ability to multitask and manage a busy workload.
- Competent with CRM systems and Microsoft Office.
Personal Attributes
- Enthusiastic and self-motivated.
- Professional and personable.
- Results-driven with a positive attitude.
- Team player with the ability to work independently.
- Passion for travel.
- Flexible and willing to take on duties to support the wider team.
What They Offer
- Supportive and friendly working environment.
- Opportunity to be part of an expanding travel brand.
- Ongoing training and development.
- 25 days annual leave.
- Additional day off for your birthday.
- Salary up to £35,000 plus commission and benefits.
Interested apply here now or email kelly@traveltraderecruitment.co.uk.
Travel Specialist in Surrey employer: Travel Trade Recruitment
Join a supportive and friendly team as a Travel Specialist, where your passion for travel and exceptional customer service will be valued. With opportunities for ongoing training and development, along with a competitive salary and benefits package, this role offers a rewarding career path in a growing travel brand. Enjoy the flexibility of remote work while collaborating with a dynamic sales team, all from the comfort of your home, with occasional meetings in beautiful Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Specialist in Surrey
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and the types of villas they offer. This way, when you chat with them, you can show off your knowledge and passion for travel, making you stand out as a candidate.
✨Tip Number 2
Practice your pitch! Whether it’s over the phone or in a video call, be ready to confidently discuss how your previous sales experience aligns with their needs. Remember, they want someone who can convert enquiries into bookings, so showcase your skills!
✨Tip Number 3
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for their team.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you’re serious about joining our growing sales team and ready to dive into the world of luxury travel.
We think you need these skills to ace Travel Specialist in Surrey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Villa Specialist role. Highlight your sales experience and customer service skills, especially in travel or hospitality, to show us you’re the perfect fit!
Show Your Passion for Travel:Let your love for travel shine through in your application. Share any personal experiences or insights that demonstrate your enthusiasm and knowledge about the industry – we want to see your personality!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, so we can easily see how your skills match what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Travel Trade Recruitment
✨Know Your Villas
Before the interview, dive deep into the types of villas your potential employer offers. Familiarise yourself with their unique features, locations, and what makes them stand out. This knowledge will not only impress but also help you answer questions about how you would recommend options to clients.
✨Showcase Your Sales Skills
Prepare examples from your past experiences where you've successfully converted leads into bookings. Be ready to discuss your approach to closing sales and how you handle objections. This will demonstrate your proven sales experience and confidence in a consultative sales approach.
✨Emphasise Customer Service
Since this role is all about delivering exceptional service, think of specific instances where you've gone above and beyond for a customer. Highlight your ability to manage queries efficiently and maintain a high level of personalised service throughout the customer journey.
✨Be Ready to Multitask
The job requires excellent organisational skills and the ability to juggle multiple tasks. Prepare to discuss how you manage your workload, especially during busy periods. You might even want to share a time when you successfully handled several responsibilities at once without compromising on quality.
