Station Manager needed ASAP !!
My client a busy growing airline are seeking a Station Manager to oversee and control all Ground Handling operations in accordance with agreed Handling contracts, Service Level Agreements (SLAs), and stringent safety requirements. You'll also be responsible for ensuring compliance with occupational health and safety standards sites under your supervision, in line with current procedures and the Health and Safety at Work program.
Key Responsibilities :
- Supervise the services provided to the airlines clients at all stages of the passenger journey, ensuring compliance & quality standards.
- Maintain continuous control over the handling processes performed by the assistance organization at the station, ensuring adherence to quality, security, and safety standards.
- Oversee and control the performance of third-party assistance organizations.
- Coordinate passenger support in case of irregularities (transport, accommodation).
- Represent the airline to local authorities and various stakeholders at the station.
- Liaise with the Operations Control Center and other operational entities (Hotline, HUB, etc.).
- Report on station activity and elevate passenger complaints to relevant entities for resolution.
- Monitor the collection process for ancillary revenues (excess baggage, upgrades) at the station.
- Drive team performance: Coach and motivate team members to optimize operations, achieve service excellence, and maximize customer satisfaction.
Desired Profile :
- Location: Candidates must be residents of the United Kingdom and legally authorized to work in the country.
- Experience: You must have a minimum of 5 years of experience within an airline or with a handler in a role such as Duty Officer, Supervisor, or Station Coordinator.
- You are agile, dynamic in the field with a very large capacity for learning.
Key Skills :
- Strong leadership and excellent team management skills.
- Strong operational expertise in airport processes and regulatory compliance, including safety and security requirements
- Strong customer service acumen and the ability to manage complex situations.
- Proactivity and analytical thinking for decision-making under pressure.
- Disciplined Organization for Enhanced Operational Efficiency
- Technical Knowledge: Proficient in Load Control processes, aviation regulations, handling operations, and dangerous goods regulations.
- Personal Qualities: Agile, dynamic, and a hands-on individual with natural leadership abilities.
- Languages: Fluency in written and spoken English is mandatory for this position.
Salary Up to £55,000 DOE
Station Manager(Airline) employer: Travel Trade Recruitment
Join a leading Travel Management Company in the vibrant City of London, where we pride ourselves on delivering premium service and fostering a collaborative work culture. As a Senior Travel Consultant, you'll benefit from competitive salaries, ongoing professional development opportunities, and a supportive environment that values your expertise in Amadeus and international travel. Experience the unique advantage of working in one of the world's most dynamic cities, surrounded by a team dedicated to excellence and innovation in the travel industry.
