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- Tasks: Manage operations for exciting adventure trips and ensure a smooth experience for participants.
- Company: Leading operator in challenge travel, focused on adventure and student experiences.
- Benefits: Competitive salary, hybrid working, and opportunities to travel.
- Why this job: Join a passionate team and make unforgettable adventures happen for students.
- Qualifications: Experience in group travel operations and strong communication skills.
- Other info: Dynamic role with opportunities for personal growth and adventure.
The predicted salary is between 37000 - 51800 £ per year.
Are you an experienced Operations Executive / Manager within the Travel / Education Travel Industry? Do you love all things Adventure / Challenge Travel? We have the role for you! One of the UK’s leading operators of challenge Travel / Events (UK & Abroad) is looking for an experienced Operations and Customer Experience Manager to join their team!
The Operations Manager is a senior, hands-on role within the company, responsible for delivering a safe, good-value experience for our university student trip participants from booking through to the successful completion of their chosen challenge. This entails overseeing the pre-departure experience of participants as well as the management and booking of supplier services to ensure all trips are run safely and efficiently for all participants.
The role:
- Overseeing the overall operations / admin for scheduled trips / events
- Maintaining Trip Date Mapping documents to ensure all trips are planned efficiently, liaising with sales staff to ensure departure dates are optimised.
- Take responsibility for ensuring that trips are mapped on dates with the best value flight prices and choose the best value airlines for each routing, taking flight times, layovers, cost per person and contractual terms into account.
- Request, negotiate and agree trip-specific quotes/contracts with airlines as early as possible, ensuring the cost per travelling participant is minimised.
- Take ownership of the pre-departure information and support journey for all participants and ensure it is optimised (executed by the Ops and CX coordinator).
- Take responsibility for recruiting (advertising, interviewing, training and budgeting) for ICOs and Events Managers (treks, 3 peaks and marathons) and medics for all required trips.
- Provide the company’s medic with a comprehensive list of all participants who have indicated a medical condition, obtain all advice in writing and provide feedback to other relevant staff where the medic determines that a participant is not fit to travel.
- Track departmental budget lines and provide forecasted figures on request.
The Person:
- Experience in operations / administering group travel packages
- Building and maintaining professional relationships with suppliers
- Managed overseas incidents
- Experience with using custom CRMs
- Dealt with customer enquiries and complaints
- Experience of managing staff
- Travelled extensively
- Understanding of how travel packages are formed
- Strong IT literacy, especially spreadsheets
- Excellent written and oral communication skills
- Ability to deal professionally with people from different cultural contexts
- Creating and maintaining effective working relationships
- Good presentation skills
- Drive, ambition and a desire to hit targets and achieve results
- Passion for running and/or adventure travel
The package:
- A salary of circa £37,000 (depending on experience)
- Hybrid working – Office location in The City (St Paul)
- Monday – Friday working hours
- Opportunities to Travel
Interested? Please click APPLY or contact.
Customer Experience Manager in Slough employer: Travel Trade Recruitment
Contact Detail:
Travel Trade Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the travel and education sectors on LinkedIn. Join relevant groups, attend events, and don’t be shy about asking for informational interviews. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research the company inside out, especially their operations and customer experience strategies. We want you to show them you’re not just another candidate, but someone who truly understands their mission and can bring value to the team.
✨Tip Number 3
Show off your passion for adventure travel! Whether it’s through personal stories or experiences, let your enthusiasm shine through. We love candidates who can connect their personal journeys with the role they’re applying for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for candidates who are proactive and take the initiative. Let’s get you on board!
We think you need these skills to ace Customer Experience Manager in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Experience Manager role. Highlight your experience in operations and group travel, and don’t forget to showcase your passion for adventure travel. We want to see how your background aligns with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of your past experiences in managing customer journeys and how you’ve tackled challenges in the travel industry.
Show Off Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear and concise. Use professional language but let your personality shine through. We love seeing candidates who can communicate effectively and authentically!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Travel Trade Recruitment
✨Know Your Adventure Travel
Make sure you brush up on the latest trends and challenges in the adventure travel industry. Be ready to discuss your own experiences with travel, especially any that relate to group trips or events. This will show your passion and understanding of the role.
✨Showcase Your Operations Skills
Prepare specific examples from your past roles where you've successfully managed operations or logistics for group travel. Highlight your experience with budgeting, supplier negotiations, and ensuring safety during trips. This will demonstrate your capability to handle the responsibilities of the position.
✨Communicate Effectively
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly and confidently. Use examples that showcase your excellent written and oral communication skills, especially in dealing with customer enquiries and complaints.
✨Demonstrate Cultural Sensitivity
Given the diverse nature of travel participants, be prepared to discuss how you've successfully interacted with people from different cultural backgrounds. Share experiences that highlight your ability to build effective working relationships and manage overseas incidents.